Reviews (2,596)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.
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We are using this app now and I love it! Looks great on the website and is very easy to understand for the store owners and the customers to keep track of their accounts. It has some nice backend features where you can add reward points. Has easy to use email features to inform past customers of your new program. And those past customers/transactions auto load into this app so no need to worry about past sales. And when it comes to assistance, Josh is very informative and quick to respond via chat. Probably the easiest help session Ive had with any online app. I recommend using this if you want to have a rewards program that is functional, easy to manage, looks great, & has superb service!
I’ve only been using Yotpo for a short time but I’ve submitted around 3 requests for help so far. One was complex. And every time they’ve been extremely proactive in helping me resolve any issues (most are just due to me setting something up incorrectly).
They always let you know who is dealing with your request so you feel connected to the business
Awesome app. Great potential for gaining new customers. Worked great during user testing.
Great App! Its very easy to use and customize to match your stores needs.
Easy to set up with some pretty fun features.
I just spoke to some in the chat and they helped us out in a big way, thanks.
The app looks great and is easy to use, I look forward to see what else they come up with in the future.
The support was great until you're actually a paying customer. Then it dropped off and all but disappeared. Swell never worked on the POS. Support wasn't helpful. Then I downgraded to the free account, my shop qualifies, but I'm still locked out with the app demanding payment and once again support hasn't helped.
I just downloaded and starting setting up the program. Will have to see how it goes once set up. Easy to use so far.
awesome program i will keep using it
I was able to speak with Era! His/Her service and product knowledge are beyond excellent. Thank you for saving the day. Continue doing a good job!