Reviews (2,596)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

April 14, 2016

Easy to use! I love offering a rewards program to my customers!
Thank you!

Melissa Elayne
United States
Almost 3 years using the app
August 29, 2019

It's all a bit complicated, but that's because they offer so much... and for free. Customer help is really great too, always quick, clear and helpful. Thank-you Justin!

The Apothecary at Liberterre
Canada
Almost 3 years using the app
April 6, 2016

I can highly recommend this app. It has great features.

Vaina Bacana
United States
Almost 3 years using the app
November 7, 2022

Erwin helped me a lot.
I asked him about "recaptcha" button with Newsletter sign up and he replied very quickly!

貼るだけマニキュア インココ 公式サイト
Japan
About 1 month using the app
April 13, 2016

Love this app!! Would definitely recommend to a friend. It's very easy to use and offers an array of customizable options. We just enabled the newsletter pop up on our site and it looks amazing. Out of all the free apps offering this particular function Swell has by far the best setup! Thanks Swell.

Shop Melba
United States
Almost 3 years using the app
June 21, 2016

I just installed this today and am so far impressed with its user-friendliness. I am anxious to learn more about the functionalities and assess the net effect on my business.

Morethansextoys Com
United States
Almost 3 years using the app
Edited February 28, 2019

This app has helped me grow my business and I like how customizable it is. It is also easy to use. The support is very helpful and thorough with their responses. I plan to keep using it, but it would nice if there was an option to send more than one reminder email for those who do have point balances (especially if they are new to the loyalty program) because in order to do custom emails (if a customer forgot and needs an email sent on the spot) you have to be a gold plan member, which is a huge jump. I think that should at least be offered in the $30 plan. I believe this would keep loyal customers engaged and my business grow faster.

Peach Flair
United States
Almost 3 years using the app
Edited February 10, 2020

Using silver version. Good loyalty program that we use extensively with our customer base. We reward points for account registration, purchases, social media likes/follows, and reviews (through integration with Judge.me). We also reward discount coupons for newsletter signups. Support (Rogelio and others) has been very good. Needs more flexibility in customer search (currently email only, not by name), better mobile/phone interface (horrible on android), and more flexible or intermediate cost plans (very expensive to get just a few more features we'd like such as Mailchimp direct integration). IMPORTANT - does not support double opt-in for new newsletter subscribers - we'll be looking for an alternative app for that. Overall satisfied.

Ivory Lane Boutique Inc.
Canada
Almost 3 years using the app
May 27, 2016

I am enjoying using Swell in my store. I am pretty new to both Shopify and Swell, so it helps that Swell is very user friendly. Many of my customers are excited about the prospect of earning rewards points!

Beautifully Brown Me
United States
Over 2 years using the app
July 10, 2016

Swell is a fantastic tool to increase revenue and build customer loyalty. Highly recommend this app for your Shopify store!

Vvv Industries
United States
Over 2 years using the app