Reviews (2,593)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty and rewards app for enhancing customer engagement by allowing point redemption at checkout and increasing customer lifetime value with features like a rewards bar and referral widgets. They appreciate its customizable options, seamless Shopify integration, and easy transition from systems like Smile.io. The support team is consistently commended for their responsive and efficient service in troubleshooting and setup assistance.

August 15, 2024

We have had the pleasure of working closely with Yotpo to assist with our Community Experience. They have been absolutely wonderful with assisting us in all areas and concerns we have. Jeff Q is a superstar when required support, they jump straight in to help us with no fuss.

LSKD US
United States
Over 3 years using the app
September 4, 2024

Yotpo has been great to us. John B was super helpful in the chat!

procompression.com
United States
11 months using the app
August 12, 2024

John B was great - extremely helpful, quick to respond, and resolved the issue I was having!

purlisse
United States
Over 4 years using the app
September 3, 2024

John B assisted me today with opt'ing a customer in. Very quick and helpful.

Thermomix
United States
About 1 year using the app
August 30, 2024

Useful app with great support

Bedfolk
United Kingdom
About 3 years using the app
Yotpo - L&R replied September 3, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

August 15, 2024

John B was great - extremely helpful, quick to respond, and resolved the issue I was having!

SONGMICS HOME | FR
Germany
Over 1 year using the app
September 4, 2024

I want to express my gratitude to Gabriel for his outstanding support. His assistance has been invaluable, and his help in navigating the complexities has been greatly appreciated. Thank you so much for your dedication and expertise!

Staging - Positive Grid
United States
2 months using the app
Yotpo - L&R replied September 27, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

August 13, 2024

John B was the best! so helful
in a few minutes he sorted everything out with so much kindness.
tnx:)

Kumi
Israel
About 2 years using the app
September 23, 2024

Great help and very patient!

Art of Skincare
United States
6 months using the app
Yotpo - L&R replied September 27, 2024

Thanks for your feedback, we really appreciate it.

Edited August 2, 2024

The Yotpo application seems a decade behind but Charlie helped ensure we had what we needed! Thank you, Charlie!

Clive Coffee
United States
About 2 years using the app