Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective loyalty and rewards system, which boosts customer engagement and satisfaction. They appreciate its seamless integration with Shopify, especially Shopify Plus, and its ability to redeem points at checkout. The app also supports referral programs and integrates with email platforms like Klaviyo. Reviewers praise the responsive support team for efficiently resolving issues, enhancing the service provided to customers.

July 24, 2024

I had a question about account information, and Alsher C was incredibly helpful in assisting me to resolve the issue. 10/10 would recommend.

686.com
United States
About 3 years using the app
Yotpo - L&R replied August 4, 2024

Thanks for your feedback, we really appreciate it.

August 30, 2024

Useful app with great support

Bedfolk
United Kingdom
About 3 years using the app
Yotpo - L&R replied September 3, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

September 3, 2024

John B assisted me today with opt'ing a customer in. Very quick and helpful.

Thermomix
United States
About 1 year using the app
September 4, 2024

I want to express my gratitude to Gabriel for his outstanding support. His assistance has been invaluable, and his help in navigating the complexities has been greatly appreciated. Thank you so much for your dedication and expertise!

Staging - Positive Grid
United States
2 months using the app
Yotpo - L&R replied September 27, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

July 6, 2024

John B replied quickly and looked into the issue within minutes! Thanks John B

LSKD
Australia
About 3 years using the app
Yotpo - L&R replied July 8, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

August 15, 2024

John B was great as always! Quick and responsive for the issue brought to his attention.

Cools Club
Australia
About 3 years using the app
August 1, 2024

I reached out for help and Maritel S. was so patient and so helpful! I asked a lot of questions and she answered all of them. Thank you!

Redhead Revolution
United States
About 1 year using the app
Yotpo - L&R replied August 4, 2024

Thank you for sharing your thoughts with us!

September 23, 2024

Great help and very patient!

Art of Skincare
United States
6 months using the app
Yotpo - L&R replied September 27, 2024

Thanks for your feedback, we really appreciate it.

May 9, 2024

The support was really good and helpful
Thanks for Gabriel S who solved my issue in a few minutes

Drink Dry
United Arab Emirates
Over 2 years using the app
Yotpo - L&R replied May 24, 2024

We appreciate your feedback, thank you!

Edited September 26, 2024

The YOTPO agents often are swift with their assistance. Gabriel S. was very attentive!

goodr sunglasses
United States
Over 2 years using the app