Reviews (2,593)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty and rewards app for enhancing customer engagement by allowing point redemption at checkout and increasing customer lifetime value with features like a rewards bar and referral widgets. They appreciate its customizable options, seamless Shopify integration, and easy transition from systems like Smile.io. The support team is consistently commended for their responsive and efficient service in troubleshooting and setup assistance.

July 22, 2024

Charlie I. was very helpful in getting me set up in my store! I built out the rewards program and he was great in assisting me with embedding all the necessary code and even created a rewards page for me. Thank you Charlie!

The Urban + The Mystic
United States
6 days using the app
Yotpo - L&R replied August 4, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

August 30, 2024

Wynn N. was very helpful! Pro service!

Galway Bay Apparel, LLC
United States
9 days using the app
Yotpo - L&R replied September 3, 2024

Thanks for your feedback, we really appreciate it.

September 1, 2024

Nice support!

App-temp
United States
16 days using the app
Yotpo - L&R replied September 3, 2024

We appreciate your feedback, thank you!

July 21, 2024

Cristina is always so helpful and works so fast!

Purebaby
Australia
9 months using the app
February 14, 2024

Great app, awesome assistance from team! I installed today both Loyalty&Rewards and Reviews. I am not a professional, so some things might seem complicated to me. Ruzsel J was there for me and did everything I couldn't so that app will work on my shop! Highly recommend it!

Orisha Beauty
Romania
8 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

May 9, 2024

The support was really good and helpful
Thanks for Gabriel S who solved my issue in a few minutes

Drink Dry
United Arab Emirates
Over 2 years using the app
Yotpo - L&R replied May 24, 2024

We appreciate your feedback, thank you!

June 30, 2024

JOHN B was very helpful and thoroughly answered my question quickly.

ThirdLove
United States
Over 5 years using the app
Yotpo - L&R replied July 2, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 25, 2024

Rhenant was SO helpful adding something to my website quickly when I couldn't figure it out on my own. Would highly recommend this app and the customer service team!

Piedmont Pennies
United States
6 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

July 12, 2024

Alyssa was of great help. My only frustration was the conflicting information I was receiving. I appreciate Alyssa's patience and help with the issue I had.

Mellow Fellow
United States
8 months using the app
August 6, 2024

Thanks for prompt help John B!

Billabong AU
Australia
3 months using the app