Reviews (2,593)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this loyalty and rewards app for enhancing customer engagement by allowing point redemption at checkout and increasing customer lifetime value with features like a rewards bar and referral widgets. They appreciate its customizable options, seamless Shopify integration, and easy transition from systems like Smile.io. The support team is consistently commended for their responsive and efficient service in troubleshooting and setup assistance.
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Thanks for prompt help John B!
Nikki was amazing, quick to reply and very clear!
Thanks for your feedback, we really appreciate it.
I so appreciate Gabriel assistance!
Thanks for your feedback, we really appreciate it.
This is a great app especially after they have added the customizable features. Customer support is great, I was helped by Gabriel S today and he went above and beyond to assist me with my queries.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
This app makes it easy to engage with your customers and offer them rewards. You can get up and running from no Loyalty Rewards program to a fairly sophisticated program complete with a landing page and referral pop up in a breeze. Moreover, technical support is readily available. I had an issue with setting up my outgoing referral share emails to a customized email body. Gabriel was able to quickly get on a call with me, diagnose the issue (a setting I needed to toggle on), then test the emails with me. All on screen share. As a bonus, he showed me how to quickly set up a new page on my Shopify app that I could use as a referrals only landing page for calling up in a pop-up at checkout.
Sweet. I'm excited about how my customers will respond.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
John B replied quickly ! pro service
Definitely the issues have not been resolved.
After nearly 1 year using the app...
Update on the review - it will definitely make you loose money.
The interface is so confusing, nothing works properly when you set up a system.
I would say the main issue is the difficult to set up/use interface, and customer service that is below standard and very unhelpful.
Overall, I would not advise to install this, even if you have a developer.
Thank you for taking the time to leave a review — we sincerely apologize for the inconveniences. Our records show that our team has been in a call with you and have resolved all issues and answered all inquiries about the product. If there's anything else we can do to assist you, please don't hesitate to reach out.
It works great. I did need some help setting things up, but Ruzsel John N assisted me well!
We appreciate your feedback, thank you!
We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition.
My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Customer support is always great! In particular, John B recently assisted with an issue. He was very prompt, thorough and friendly!