Reviews (2,596)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

June 30, 2016

I just downloaded Swell for my Shopify store! It was simple to install. I can't wait to use the various business-growing campaigns so I can start selling tons more cookies! :-) I'd definitely recommend this to other online stores especially if they are just starting out. The app is free up to 100 orders/month which is great for me.

1bigcookie Com
United States
8 months using the app
March 9, 2022

The app is flexible enough to meet a variety of types of loyalty and referral programs. Great support from Jerrah! Wish it didn't have a $250 upcharge to connect even one integration like Klaviyo

Kola Goodies
United States
8 months using the app
July 2, 2016

Excited to continue using this. Does a good job for pretty cheap.

Beautyplatinum
United States
8 months using the app
May 6, 2017

Simply amazing app! Easy to use and intuitive! Highly customizable! Really enjoyed!

Fmk Importacoes
Brazil
8 months using the app
January 7, 2016

Excellent app, really easy to use and a lot of the necessary features are free!

Gray 8
Singapore
8 months using the app
November 11, 2020

Brilliant customer service, highly recommend. Easy to use and great for customer retention. https://poisonarrow.com.au

POISON ARROW RETRO
Australia
8 months using the app
Yotpo - L&R replied November 11, 2020

Thank you for leaving a review! We're happy to hear you had such a positive experience with our customer service and that we were able to help you.

September 12, 2017

Haven't used it very long, but in comparrison with previous experience with rewards apps, this one is definitely a cut above the rest.

Mummasonline
New Zealand
8 months using the app
Edited February 2, 2016

Immediate results. My repeat customer business increased by over 150% within a week. I had no idea that there was that much potential, let alone it happening as fast as it did. The results, along with the excellent customer service I have received, makes me highly recommend this app to anyone wanting to tap that untapped potential! Looking forward to see what the future holds.

Smoky Mountain Beard Co
United States
8 months using the app
August 10, 2016

This app is wonderful! Very easy to use and has a great support team. Currently using it for our store https://craftbasket.ca/

Craft Basket Ca
Canada
8 months using the app
April 7, 2016

Even the free plan has a lot of great features. I have a small shop that just opened but I am seeing an increase in activity since I installed the app. I needed some help understanding the email campaign settings but Josh from Support was able to point me in the right direction. Overall I had some issues, but that was my fault, not theirs. 5 stars.

Theohigholife
United States
8 months using the app