Reviews (2,580)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.
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This app is, well, it's Swell to say the least.
Our company has been using Swell Rewards for a little over a month now. We made the change to Swell from our previous rewards company, because we were fed up with the delayed response time for support and promises that never came to fruition. I can say I have never been so impressed with the customer support of a company. These guys are almost always around, and they actually offer helpful support. I've requested features that were actually added to our program! The only support member I've been in contact with so far is Josh, and he has been amazing. He always provides useful information without beating around the bush, he is knowledgeable, and he is honest. That last one is the big one for me. There is no sugar coating going on. Josh will say "Hey, that's a great idea! We've got this other thing going on at the moment, but I'll make sure that someone looks into what you are talking about." Then, he'll keep us in the loop about updates we have asked about, and provides realistic timelines for their implementation. I don't have to hunt him down for the info I need, because he provides it as soon as it is available.
That being said, I've rarely contacted the support team for a problem. We've had a few minor hiccups that came with updates, but they were fixed promptly. This app has worked nearly flawlessly and integrated very easily. Pricing is very modest, and scales with sales. Not customers that sign up, but the actual sales. Did you have a slow month? Well, Swell has got your back. Your bill will be smaller, because you had less going on!
TL;DR
Give Swell a try. Even if you are using another company currently. This app is awesome and so are the people behind it. Customer support rocks, app works great.
I love this app. Excellent and very helpful app for any online retail store, simply amazing!
great app to support a start up, very useful!
love it
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
This is quite possibly the best paid APP on Shopify! Even the free version provides a great platform for new business owners to give customers incentives to make return to their store.
This was easy to set up and use. I am excited to see the clients roll in with Swell help. Shop fashionbydestiny.com
very prompt, very professional and easy to work with
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
It is the best Rewards & Loyalty app I have tried. It's easy to use and it looks great on the website. Also, if you have any issue, they are very helpful and they answer in less than 5 minutes! I recommend this app
so far so good! we will see how it goes now that i have set everything up. Everything is so user friendly and basically pre done! I will keep you all posted.
I didn't know which app to choose between the posibilities, but I'm glad I chose this one. I am delighted with this app. I just configured my entire rewards program in spanish as I needed, support has been great and I can't wait to see the results. I recommend it.