Reviews (2,605)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and loyalty with features like point redemption at checkout and integration with email marketing for reward triggers. It offers customizable referral and rewards pages and allows manual point additions, providing flexibility. The app's customer service is frequently praised for being responsive and knowledgeable, with live chat support enhancing the user experience.

October 21, 2024

The app had some issues, but John B. was quick to help. Great service!

Scent Australia Home
Australia
Over 3 years using the app
Yotpo - L&R replied November 1, 2024

We appreciate your feedback, thank you!

November 13, 2024

Great customer service from Jeff Q. today - quick and knowledgeable.

The Village Company
United States
Almost 3 years using the app
October 18, 2024

Wynn N was a great help. Even though my case was complicated, they provided me with wonderful assistance and guidance :)

Your KAYA
Poland
Over 2 years using the app
Yotpo - L&R replied November 1, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

November 5, 2024

John B was great - he went above and beyond to look at our account to ensure adequate safety features were set! Thank you John B

Juniper Books
United States
3 months using the app
Yotpo - L&R replied November 12, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

October 21, 2024

Thanks John B for your help! Fast and efficient and clear with direction

Evidence Skincare
Australia
About 2 years using the app
Yotpo - L&R replied November 1, 2024

Thanks for your feedback, we really appreciate it.

January 8, 2025

John B helped us with kindness and competence.

andar Singapore
Singapore
Over 1 year using the app
October 9, 2024

Gabriel was very friendly! Helped me right away with the request I had.

Beehive Meals
United States
Over 1 year using the app
Yotpo - L&R replied October 18, 2024

Thank you for sharing your thoughts with us!

December 20, 2024

Gabriel S and Kelsey were absolutely fantastic to work with! Loving our experience with Yotpo thus far.

True Grace
United States
4 days using the app
October 9, 2024

I’ve had an outstanding experience working with Gabriel S at Yotpo. He’s been incredibly helpful and proactive in assisting me with setting up our referral program. His knowledge and expertise made the process seamless, and he provided clear guidance every step of the way.

Rokform
United States
2 months using the app
Yotpo - L&R replied October 18, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

October 17, 2024

Gabriel S provided excellent assistance and resolved my issue promptly

PinkCherry.ca
Canada
Almost 2 years using the app
Yotpo - L&R replied October 18, 2024

Thank you for sharing your thoughts with us!