Reviews (2,554)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and sales through its rewards system. It's noted for easy migration from other programs like Smile rewards and seamless Shopify integration. Key features include customizable options that match brand aesthetics and tools like a rewards bar and referral widget, which enhance customer lifetime value. However, some features, such as loyalty point redemption at checkout, are only available to Shopify Plus merchants. The app is also commended for its intuitive design and functionality. Customer support is frequently highlighted as responsive and helpful, with specific mentions of team members providing quick and proactive assistance.

September 23, 2024

Great help and very patient!

Art of Skincare
United States
5 months using the app
Yotpo - L&R replied September 27, 2024

Thanks for your feedback, we really appreciate it.

Edited October 2, 2024

I so appreciate Gabriel assistance!

Awe Inspired
United States
Over 1 year using the app
Yotpo - L&R replied August 4, 2024

Thanks for your feedback, we really appreciate it.

Edited August 11, 2024

John B replied quickly ! pro service

Ally Fashion
Australia
About 1 year using the app
August 6, 2024

Thanks for prompt help John B!

Billabong AU
Australia
3 months using the app
August 30, 2024

Wynn N. was very helpful! Pro service!

Galway Bay Apparel, LLC
United States
9 days using the app
Yotpo - L&R replied September 3, 2024

Thanks for your feedback, we really appreciate it.

September 1, 2024

Nice support!

App-temp
United States
16 days using the app
Yotpo - L&R replied September 3, 2024

We appreciate your feedback, thank you!

July 21, 2024

Kudos to John B. He was efficient in providing solutions and workarounds.

Naked Foods
Australia
About 2 years using the app
Yotpo - L&R replied August 4, 2024

Thanks for your feedback, we really appreciate it.

June 30, 2024

JOHN B was very helpful and thoroughly answered my question quickly.

ThirdLove
United States
Over 5 years using the app
Yotpo - L&R replied July 2, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

July 6, 2024

John B replied quickly and looked into the issue within minutes! Thanks John B

LSKD
Australia
About 3 years using the app
Yotpo - L&R replied July 8, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

June 26, 2024

Nikki was amazing, quick to reply and very clear!

*Subtext
Israel
10 months using the app
Yotpo - L&R replied July 1, 2024

Thanks for your feedback, we really appreciate it.