My experience with Syncio has varied but ultimately been a very positive experience and critical to my businesses success. They are, in my opinion, the best app in their sector and once you are up and running which doesn't take very long to do, the app runs quite well. PROS: Easy to use dashboard for both the marketplace owners, and for their vendors. Constantly improving the product (and they seek feedback from their app users for improvement ideas). Responsive dashboard/API that seems to talk to Shopify quite well. Order forwarding to Vendors is spotless, this is where they specialize. Overall, GREAT. CONS: Hours of operation are a bit off from North America's so sometimes support request emails take a bit to hear back on (they are based in Australia so the time change is noticeable sometimes, especially going into the weekends. HOWEVER, I know they are actively working on fixing that and have even noticed an improvement in just the 2 months I've been with them). Sometimes buggy syncs results in a few items needing to be synced twice (again, I've noticed these issues largely drop off in the last 2 months, a testament to their constant improvement). Other than that there are no real downsides you could hold them accountable for. They add to the feature set consistently with more things in the pipeline. REVIEW: 4/5 stars - will be a full 5 once they implement a way for Marketplace owners to automatically split revenue as this is the final piece to create an all-in-one solution.
Seems to work well. I've only come across one major issue:
We have a lot of bundles and use the Bundles app that sets the inventory of the bundle based on the inventory totals of the individual products. Syncio inventory sync seems to be triggered by either a Paid Order, or manual inventory edit... but if another app like Bundles adjusts the inventory of an individual product (because a bundle was sold), Syncio's sync is not triggered and does not sync the inventory. If an individual product of that bundle is sold, then sync is triggered and inventory levels on the source store catch up. This will become problematic if you have a lot of bundled products like we do... not sure of a good way to do bundles yet with this app and we don't really want to have to manually assign x number of items to multiple bundles in our source store.
Thanks so much for your feedback. We're looking into compatibility with the Bundles app and other options. We're getting more requests to offer bundles and we'll look to make this work soon!