Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automation of tracking information syncing between Shopify and PayPal. They highlight its user-friendly interface, easy setup, and seamless PayPal and Stripe integration. The app is praised for providing real-time tracking updates, customization options, and reducing PayPal holds and disputes. Merchants also commend the reliable performance and exceptional customer support. Suitable for businesses of all sizes.

February 15, 2024

I recently had the pleasure of engaging with Joyce from the customer support team at Syntrack, and I must say, her assistance was absolutely stellar. Joyce exemplifies the epitome of excellent customer service through her exceptional professionalism, expertise, and genuine dedication to resolving customer inquiries.

From the moment I reached out with my issue, Joyce was quick to respond with warmth and attentiveness. Her friendly demeanor immediately put me at ease, and I felt confident that my concerns were in capable hands. Despite the complexity of my query, Joyce tackled it with grace and efficiency, demonstrating an impressive depth of knowledge about Syntrack's products and services.

What truly stood out about Joyce's support was her unwavering commitment to finding a solution. She patiently listened to my concerns, asked insightful questions to fully understand the issue at hand, and then worked diligently to address it. Throughout the process, Joyce kept me informed every step of the way, ensuring transparency and clarity in our communication.

Furthermore, Joyce went above and beyond to ensure that I was completely satisfied with the resolution. She took the time to follow up after our initial interaction to ensure that everything was working smoothly and to offer additional assistance if needed. Her proactive approach to customer service truly made all the difference and left a lasting impression.

In summary, Joyce from Syntrack's customer support team exemplifies excellence in every aspect of her role. Her professionalism, expertise, and genuine dedication to customer satisfaction are commendable, and I cannot thank her enough for her exceptional assistance. Joyce is undoubtedly an asset to Syntrack, and I would wholeheartedly recommend their services to anyone in need of top-notch support. Thank you, Joyce, for your outstanding service!

VivianFongDesigns LLC
United States
4 months using the app
Synctrack replied February 16, 2024

Thank you so much for taking the time to share your exceptional experience with Joyce from our customer support team at Syntrack. We truly appreciate your kind words and feedback 🌟

On behalf of the entire Syntrack team, we would like to extend our sincerest gratitude for your recommendation of our services. Knowing that Joyce's outstanding assistance has earned your trust and satisfaction means a great deal to us. 🌞🤗

Once again, thank you for your kind words and for choosing Syntrack. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to provide top-notch support. 🌟🤝🌈

March 30, 2024

Spoke with Tyler from Synctrack and has been really helpful and prompt to assist with my query. Highly recommend them as an app and their service overall!

Vivify Co.
Australia
9 months using the app
Synctrack replied April 1, 2024

🌟 Thank you for your wonderful feedback about Tyler from our Synctrack PayPal Tracking Sync app team! We're thrilled he provided helpful and prompt assistance with your query. Ensuring exceptional service is a top priority for us, and we're delighted to have met your expectations. Your recommendation for both our app and service is greatly appreciated. Feel free to reach out if you need further assistance! 🎉 #TopNotchSupport #SynctrackPayPalTrackingSync

March 13, 2024

Once you set it up, which is simple, the app does exactly what it says it does without any worries.
When I logged into chat to ask about another app, they reviewed the store, and Tracy, who was online, gave me suggestions to improve. I stayed online while I made the changes and checked them.
If you have PayPal as a payment gateway, it is a must-have app.

Cobwebs Of The Mind
Israel
20 days using the app
Synctrack replied March 15, 2024

🌟 Thank you for your wonderful feedback! We're thrilled to hear that you find our Synctrack PayPal Tracking Sync app easy to set up and that it performs exactly as promised, giving you peace of mind. We're also delighted that you had a positive experience with our customer service team, especially with Tracy, who provided helpful suggestions to improve your store. Your satisfaction is our priority, and we're committed to providing you with seamless integration and excellent support. If you have PayPal as a payment gateway, we agree, our app is a must-have! If you ever need further assistance or have any questions, feel free to reach out. We're here to help you streamline your PayPal tracking experience! 💫 #SynctrackExcellence

March 13, 2024

I wanted to share my honest experience with Synctrack for PayPal management on Shopify. It's been a game-changer, making everything seamless and effortless. Synctrack is impressively efficient, error-free, and undeniably the top choice. I can't praise Joy's support enough; their consistent assistance has been invaluable. In conclusion, I highly recommend Synctrack for anyone looking for smooth PayPal integration on Shopify.

GIORGIO MARTINO
United States
About 2 months using the app
Synctrack replied March 15, 2024

🌟 Thank you for sharing your honest experience with Synctrack for PayPal management on Shopify! We're thrilled to hear that our app has been a game-changer for you, making everything seamless and effortless. It's fantastic to know that you find Synctrack impressively efficient, error-free, and undeniably the top choice for PayPal integration. We're also delighted that Joy's support has been consistently invaluable to you; we'll be sure to pass along your praise to Joy! In conclusion, we're grateful for your recommendation of Synctrack to anyone looking for smooth PayPal integration on Shopify. If you ever need further assistance or have any questions, feel free to reach out. We're here to continue providing you with top-notch service and support! 💫 #SynctrackExcellence

February 9, 2024

Not able to get the app to pull data from store. been using it for a while and still no changes !
will try something else. not the best experience to be honest. just sharing my feedback

Janeen Store
United States
7 months using the app
Synctrack replied February 10, 2024

Dear everyone at Janeen Store team,

We are truly sorry to hear about the difficulties you've encountered with our app. It is always our aim to deliver a seamless and efficient experience, and it's clear we've fallen short in your case. We appreciate you bringing this issue to our attention.

We understand how frustrating it can be when technology doesn't work as expected. Please know that our team is dedicated to resolving these types of issues and we would welcome the opportunity to assist you further in getting the app to properly sync with your store's data.

To help us make things right, could you please contact us at support@omegatheme.com or through the in-app support feature? If you're able to provide any error messages or screenshots, it would greatly aid our technical team in diagnosing and addressing the problem more quickly.

We value your feedback as it helps us improve our service. We hope to have the chance to earn back your trust and provide you with the positive experience that you should expect from our app.

Thank you for your patience and understanding.

Best regards,
Kaykee from Synctrack Team

March 28, 2024

Thomas was awesome, thanks for your help! The support is awesome and really try to help you

Fudus
Netherlands
8 months using the app
Synctrack replied March 30, 2024

We're thrilled to hear about your positive experience with Thomas from our Synctrack PayPal Tracking Sync app support team! 🌟 Thank you for highlighting his awesome assistance and for appreciating our commitment to helping you. 💪 Providing exceptional support is our priority, and we're glad that we could assist you. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help! 🚀

April 11, 2024

great app, received great help from the staff, can really recommend

iCatcher
Netherlands
12 months using the app
Synctrack replied April 13, 2024

Thank you so much for your kind words! 😊 We're thrilled to hear that you find our app great and that our staff provided you with excellent assistance. Your recommendation means a lot to us! If you ever need further assistance or have any questions, feel free to reach out. We're here to help and ensure your experience with SyncTrack remains outstanding! 🌟🚀

March 31, 2024

Excellent customer service, with really good advice on how to use the app. Tyler was especially helpful with my queries.

australia-supplies.com
Australia
2 months using the app
Synctrack replied April 1, 2024

🌟 Thank you for your glowing review of our customer service! We're thrilled to hear that Tyler provided excellent assistance and valuable advice on using our Synctrack PayPal Tracking Sync app. Ensuring our users have a seamless experience is our top priority, and we're delighted to have met your expectations. We appreciate your kind words and your support for our app. Please don't hesitate to reach out if you have any more questions or queries! 🚀 #ExceptionalService #CustomerSatisfaction

April 10, 2024

This app works great. Does everything it promises! Great customer support also.

Wellnezzy
Finland
7 months using the app
Synctrack replied April 13, 2024

We're thrilled to hear that you're satisfied with our app and that it's delivering on its promises! 🌟 At SyncTrack, we're committed to providing reliable service and fulfilling your expectations. We're also glad to hear that you had a positive experience with our customer support team. If you ever need assistance or have any questions, feel free to reach out. We're here to help ensure your synchronization process remains smooth and hassle-free! 🚀😊

April 2, 2024

Amazing customer support! I have delt with April and she was fantastic, super fast and helped me identify the issues within my set up. 10/10 app and customer service

Crochet Cure
United Kingdom
2 months using the app
Synctrack replied April 4, 2024

Thank you so much for your glowing review! 🌟 We're thrilled to hear that April provided you with fantastic support and helped resolve any issues with your setup swiftly. Our team works hard to ensure every user has a seamless experience with our app and customer service. We appreciate your support and your 10/10 rating! 💼👩‍💻