TargetBay Product Reviews

I did a ton of research to find the best review site. TargetBay was a little more expensive than others, but once everything was onboarded, I realized why... not only does the company customize your Review layout to match your website... they do it all for you! I read other reviews where companies don't help you. They also did an onboarding phone call and were super nice.

I removed the app but it's still sending out emails to customers. Sent a request for help and no response.

The owner and key people at TargetBay appeared to be genuinely interested in helping us migrate 4 Apps to their platform but after 4 very frustrating weeks of failed implementation, I canceled both the Reviews and Engage Apps.
The feature set at TargetBay is not even close to being as robust as what we have with StampedIO and Klaviyo, and their implementation team did a poor job of migrating over even a single feature set from the other Apps.
I give them high marks for their enthusiasm but ultimately, they could not perform.
A telling sign that I should have paid more attention to before signing up - they have fewer than 60 reviews themselves and this is their business. With 4000+ installs, you would expect a lot more. I pointed this out to their CEO and his reply was also telling - "we are like the cobbler who has children with no shoes".
The 2nd star was given for their willingness; unfortunately, their team could not deliver.

This company cannot be trusted they cost us 100's of dollars because they did not follow our policies which we made VERY clear to them from day 1!

They sent out emails and showed popups with information that goes against our policies which included discounts advertised on them, which I told them in our very first conversation “We do not EVER discount our products” to which they replied “that is ok we will not offer discounts”.

We told them 5 times DO NOT EVER SHOW OR OFFER A DISCOUNT and yet they repeatedly kept doing it

I was also told that TargetBay is an Atlanta based company and I will always be able to talk with people in Atlanta but EVERY login to our Shopify account has been from India, and the guy who wanted to do the webinar to show me the back-end was in India with a VERY thick accent.

Signed up TargetBay after struggling with 2 other apps, and it has already exceeded what the others were lacking. I had a question with a feature and after submitting a question, AK immediately scheduled a conference that answered my questions and also taught me more that I didn't know. Thank you so much!