Teemill: Eco Print on Demand

At HF by Nadine we tried a couple of sustainable POD.

Teemil is the worse by far due to a particularly awful customer service!
We gave them multiple chances as we really liked the organic cotton they provide BUT you cannot deal with your own customers when the POD is IGNORING YOUR IMPORTANT EMAILS! Even worse when the POD don't take responsibility for their mistakes!

For instance the last issue we had with them was that a customer entered a French address instead of her UK one, but 3 min later she wrote me OMG I wanted to send it to the UK! This should't be an issue right?

Well... I wrote 2 emails on that same day to TEEMIl to warn them to be careful there was a change of address! No answer at all! I also had change the address within my Shopify shop!

2 weeks later the customer wrote me again saying she hasn't received her order! it was weird from the UK to the UK 2 weeks... they are very slow at Teemil but come on!

I asked Teemil and as a results we figured out they had ignored my emails and send the parcel to France!
But it's not the worse .... I mean we are human mistakes happened right?

At first Emily answered an e-mail saying that I should have written to them! I answered that well again I had... I had even sent over a screenshots of my 2 mails!
Then it seemed she was solving the problem. "Ok" she said "we are going to issue a replacement could you confirm the UK address".
Again... I did!
Read carefully here:

Then I spent 6 entire days with NO ANSWERS whatsoever!
So I wrote them again ( so much energy spent for nothing when you own a business!!!!)

After 8 days Sam answered to me a generic answer. He hadn't even check his colleague Emily previous emails with me! He was saying basically We cannot help you!

I wrote back saying that well the mistake was coming from their ends as they ignored the right adresse I sent over twice straight away after the order had been passed!

He replied something insinuating that my english wasn't good enough! They had misunderstood the mail in which I had thank Emily and gave her the right address! Well this was a pretty basic English e-mail to understand LOL On top of it I sent her a picture of the UK address! The same picture I had sent her already twice...

We went to read all the bad reviews and it's shocking how many people are complaining about a miserable customer service!

Worst every time someone write a truthful review we could see a "fake "good reviews" saying the exact opposite" It's so obvious they ask their team to write fake ones you can tell!

We are changing our integration for GELATO they have a much better delay in sending worldly plus they have a-wonderful customer EFFICIENT AND POLITE service!

They have organic cotton as well and guess what it's as soft as Teemil's! We are so please with this change!

Teemil customer service is the opposite of ethical and sustainable!
It's TOXIC and will destroy your precious business!

Love
Nadine and the team

Teemill is one of the best sales channels and dropshipping services on my Shopify platform. I recently reached out to their customer support regarding an issue, and they promptly took care of it. A special shoutout to Helen for her excellent assistance!

We love working with TeeMill. Their products are produced under the highest environmental standards and under strictly monitored conditions, and they are doing great work in combating waste within the clothing industry, which is one of the most wasteful of industries.

Emily, Helen and their customer service team are fantastic and we are very happy to be partnering with them for our organic cotton and recycled cotton products.

Great app and company for POD products. Richard has been a great help with anything we needed help with. I would recommend Teemil for anyone looking to POD

I find the Teemill app very straightforward to use. It integrates with my Shopify store seamlessly and enables me to add more products to my clobber collection in a few obvious clicks. And of course Teemill products have amazing eco credentials and the UK-based team are always on hand to help if I get stuck.

Teemill is a fantastic and trusted partner and they consistently go above and beyond for their customers. We can rely on them for our sustainable organic merchandise.

Teemill have been excellent to work with and the app is easy to use. They are quick to give support in all aspects - technical, design and marketing. They have really helped our charity and we are very pleased with the new product collections we have been able to launch and plan to have many more in future! Highly recommended.

Brilliant quality t-shirts and sweatshirts and a great way to help us meet our sustainability targets at North Brewing Co. We've used the print on demand service to trial new pieces of merchandise, react to product launches, and link in with current events and trends e.g. Leeds Utd's promotion in 2020. Customer service is great (thanks Rich) and despite a few hiccups initially lines of communication were kept open. We're really excited to see how the product develops as we have discussed a few options like topping up our account with credit via BACS rather than using credit card which would really help cashflow etc from a business point of view. Looking forward to working with Teemill further - and cannot recommend the quality of the tees highly enough! Sarah, Marketing Manager, North Brewing Co

Seriously easy app to use. And seriously sustainable products to sell. Rarely does saving the planet come so easily! Seriously though, this app is very easy to use and it's really fun to be able to design your own merch in seconds and order samples to try. Best of all you set it up and it runs itself, no need to fulfill the orders, Teemill handle all of that leaving you to run the business. If only the rest of my business worked like that!

The app is super easy to use, the quality of the prints are great, turn around is super quick, oh and the added bonus of the knowledge that you are not harming the planet. What's not to love.