The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I use this app and I like it but it is not usable from Android mobile users.
Specially the tracking and contact us feature of the floating widjet. Once you start typing, the keyboard makes the page slide up and you cannot see where you are typing...
wasnt too difficult to set up. it deleted all my questions and reset it to defaults after it didnt work randomly on the website for about 6 hours