Overall rating
3.3
Counts per rating level
  • 69% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 22% of ratings are 1 stars
Edited October 20, 2020

UPDATE OCT 2020:
After being contacted by a new account manager I made a few test orders and have been very impressed. Not only have they been answering any and all questions and concerns I have had, they got everything to me in a reasonable amount of time. The quality of the items has impressed me as well, no weird smell with shirts, print quality is very good. And they are now alerting me when things are being discontinued and the items they are being replaced with. I am still nervous with all the issues I had in the past and have one more test order on the way. Very happy they are listening to their customers and are making changes. ORIGINAL:
Worst customer service, everything is almost an entire month over due, they use fake shipping numbers to avoid refunds through paypal, they refuse to respond to emails or messages, they are not an American Company, and I doubt they have any American's working for them like their site suggests they do. DO NOT USE THIS APP, DO NOT USE THIS COMPANY!

Valkyries Collections
Canada
Over 1 year using the app
ThisNew replied June 17, 2020

Hi Valkyries, thank you for your review! We're sorry to hear your experience with ThisNew has not been the most positive, but we hope we can improve it moving forward!
ThisNew factories are currently located both in North America and Asia and we also set up warehouse in USA that is why many of our goods deliver from the USA. We temporarily do not support the Paypal payment is just because of the Paypal platform policy will effect the progress when customers place their orders. we are committed to making payment more safe and convenient, now the credit card can pay all the goods items on our website.
Our response times are also slightly slower because of an increase in customer inquiries, but we would get back to you as soon as possible. If there's anything we can help with, be sure to let us know anytime at service@thisnew.com, we're happy to assist!

October 7, 2020

They are slow don't respond to request and have orders sitting form Feb on our store I only gave a 1 star because it's required they need no stars

Shop Theta
United States
Over 1 year using the app
October 20, 2020

Cheaper items to sell in most categories, seamless integration and helpful patient support staff. Has worked well for me so far.

Temple of HODL
Australia
About 1 year using the app
June 29, 2023

I recently received a custom-printed blanket from this supplier, and it's become my new favorite possession! The print quality is exceptional, capturing every detail of the design with utmost clarity. The colors are vibrant and long-lasting, even after multiple washes. It's not just a blanket; it's a work of art that adds a personal touch to my living space.

sportadvancer
Hong Kong SAR
8 months using the app
June 26, 2023

The new jogging pants from Thisnew are truly impressive! Their breathability and comfort are unmatched. Whether it's a long run or intense exercise, I can feel the airflow between the pants and my skin, keeping me cool and comfortable throughout. Additionally, the fabric is incredibly soft, providing a pleasant touch. The design I created is vividly visible, whether it's geometric patterns or vibrant colors, they are clearly showcased on the pants, which is truly remarkable.

namenecklacees
China
8 months using the app
April 21, 2023

Thisnew is easy to set up and it has an intuitive interface, making it perfect for both beginners and experienced sellers.

namenecklaceflurry
China
9 months using the app
July 25, 2022

Easy to use and great integration with the Shopify app. Great experiences and highly recommended to anyone who wants to start POD.

bioutdoor
China
9 months using the app
October 10, 2020

I can't fault ThisNew, their prices are good, their customer service is quick and responsive (especially via WhatsApp) and they offer good quality, their hooded blankets and canvas are great. Also their Etsy integration is very helpful for me

Pawsome Choice
United Kingdom
8 months using the app
September 16, 2020

I've been using this app for about a year now and I must say it's a awesome app! They've definitely help my business grow! If you're looking for a app to help take your business to the next level thisnew is the way to go! Thank you thisnew!

1hundred clothing
United States
8 months using the app
June 4, 2020

DO NOT USE THIS APP! I think I just lost my money, sent it by wired transfer, emailed them no answer. Why is Shopify not talking acting with this fake companies. will report this to Shopify again.

Ignite Styling
Canada
5 months using the app
ThisNew replied June 17, 2020

Hi,thanks for your review!
We are terribly sorry to hear that you haven’t had a satisfactory experience with us. Your feedback has caught our high attention. We have investigated what happens to you on the wired transfer. The date that you wired the money is Friday, followed by the weekend that the staff is on vacation. So the status of wire transfer normally dealt on the Monday of next week. This is the reason why the wire transfer information delayed. In response to this issue, we update our payment channel which makes the process much faster. Now the credit card payment launched, and the situation that happens to you will never happen again. we are sorry for the inconvenience caused, we accept your comments and we attach great importance to it.

For better understand the needs and feeling of the customer, we always cherish the customers feedback no matter the comment benefits us or not.we keep updating our service and enriching our commodity and we believe that our endeavor has been and will be witnessed by more and more customer who kindly support us and encourage our progress. After all, we do recognize the importance of WIN-WIN.

Sorry again for the inconvenience and thank you for giving us the opportunity to rectify the matter. If there's anything we can help with, be sure to let us know anytime at service@thisnew.com, or online CS, we're happy to assist!