Reviews (1,718)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing pre-orders effectively, especially during low inventory periods. It supports various business models, including small batch and made-to-order products, and is praised for its user-friendly interface and customizable features like Restock Alerts and Coming Soon items. The app's performance is reliable, and the customer support is noted for being responsive and adept at handling custom requests, enhancing overall customer satisfaction.

Edited September 16, 2023

Fast, Reliable and Awesome customer service! The program had a few glitches with my store's theme, but they re-programmed some things on the backend and followed-up with me to make sure everything was working. They even made more tweaks after I told them it was pretty much fixed...above and beyond service :)

Drink GREEN Daily
United States
2 months using the app
January 5, 2023

Greats app that has all I need to offer pre-orders! Super fast support.. got my issue resolved so quickly!

Sisters Boutique & Gifts, Inc.
United States
2 months using the app
October 7, 2021

Wir hatten ein Problem mit der Anzeige im Produkt - Andrei hat super schnell reagiert und direkt alle Wünsche erfüllt! Die Optik ist hochwertig und gefällt uns gut

modus intarsia
Germany
2 months using the app
Kairock Partners SRL replied October 7, 2021

Vielen Dank für die großartige Bewertung! Ich war gerne behilflich und freue mich auf einige tolle Vorbestellungen für Sie.

Mit freundlichen Grüßen,

Andrei von Timesact

October 30, 2023

Thanks to the app's excellent customer support, I believe no one will need to worry about how to use it.

JUNZEN
Japan
2 months using the app
March 27, 2023

June was great on our call! Happy to have this as an option for pre-orders! All the extra features for sending notifications to customer are really nice too!

Kali Wellness
United States
2 months using the app
October 4, 2023

Staff is very quick to respond, professional, and provide friendly customer service whenever I need it!

SAHR Sports
United States
2 months using the app
December 28, 2020

Their customer support is incredible and their dedication to customer satisfaction was beyond my expectations. I asked for new features and even compatibility with an app that does not work with any pre-order app. They never said no, they delivered some of the features already and are hard at work (even during the holiday season) on the app compatibility with Advanced Product Options. The app is easy to set up and constantly being improved. I highly recommend it and would encourage any store owner to get in touch with them if they have any feature requests or questions.

Haretsubeng
South Africa
2 months using the app
Kairock Partners SRL replied December 28, 2020

Thank you so much for the kind words! Your great feedback and willingness to communicate and work together have made our app a lot better. Happy to keep working hard on your behalf and towards your store's success!

Best regards,

Andrei from Timesact

August 8, 2021

I think its a cool app. Its a lot easier to use being that I switch from one other app to this. I had an simple issue and I contact support and he was able to fix it right away. I am know able to do a preorder for my store.

Snook & Chunky
United States
2 months using the app
Kairock Partners SRL replied August 8, 2021

Thank you for the great review! I know we'll make great partners is growing your sales with pre-orders!

Best regards,

Andrei from Timesact

October 20, 2023

Really like this app and the team behind it. Easy and intuitive to use, setup took very little time. The support was also fantastic, the team helped speed up the load time plus they adjusted the layout of the pre-order button & supporting wording really quickly to better fit my site. Highly recommend.

Refined Home
United Kingdom
2 months using the app
January 14, 2023

Great support which is critical to us. We had some minor issues during installation and the team at Timesact got everything resolved quickly. We looked at similar apps but Timesact has a great support system and a well thought out onboarding program.

SoilWand by Garden Tutor
United States
About 2 months using the app