Reviews (1,679)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.

February 4, 2023

We had one tiny issue with our theme and customizing the badge, they fixed this issue quickly and communicated effectively throughout .

Lolly's Fashion Lounge
Canada
About 2 months using the app
November 28, 2021

I used this app to set up pre-orders and it was very easy to use and setup. Took me no time. I had a minor bug because of my custom theme and contacted support and they immediately solved the issue. Recommend this app!

Heilsubarinn
Iceland
About 2 months using the app
Kairock Partners SRL replied November 28, 2021

Thank you for the great review! Happy to help and happy to play a role in your store's future success!

Best regards,

Andrei from Timesact

October 27, 2021

I do not have enough inventory to cover my initial orders. This app is very simple and just what I needed. When it wasn't appearing, I hailed for assistance. The owner not only replied, he did so with a video and voiceover. It was the best customer service reply I had ever received. Turns out the issue was simply time zones - they're in London, I'm west coast USA. Go figure. The owner is SO FAST to reply, and incredibly kind. He is a pleasure to speak with. HIGHLY RECOMMEND. The app does exactly what you hope and a little bit more.

Rhosyn Bath Boutique
United States
About 2 months using the app
Kairock Partners SRL replied October 28, 2021

Thank you for the amazing review! Helping people and businesses like yours is what gets us out of bed every morning. Thank you for choosing us as your pre-order technology partners and I am looking forward to a great long-term partnership that will help us both grow.

Best regards,

Andrei from Timesact

September 5, 2023

Jonathan was helpful and the integration with my website was seamless

Herlum
United Kingdom
About 2 months using the app
August 10, 2022

I love this app; very simple to use. The guys from Timesact are quick to get back to you; we had a small issue when we first installed the app, contacted support, and they were working on the problem within minutes, and they customised a few details for us while they were there.

Vapeyou.com.au
Australia
About 2 months using the app
October 8, 2022

Am fost atat de multumita de aceasta aplicatie incat am instalat-o si pe un al 2 lea website. Nici nu stiam cate comenzi pierdeam pentru ca ramaneam fara stocuri, pana cand am vazut cate pre-comenzi primesc. Foarte usor de instalat, configurat si operat. La un moment dat am avut nevoie de suport pentru a configura ceva si Andrei m-a ajutat imediat. Imi place si faptul ca abonamentele sunt foarte flexibile: pot sa cumperi un plan mai mare cand ai nevoie si sa te intorci la planul mai mic atunci cand ai stocuri suficiente. Recomand aceasta aplicatie, incercati-o, nu aveti ce pierde, doar de castigat daca va aduce mai multe vanzari.

Sensory Stand
Australia
About 2 months using the app
September 28, 2023

These guys rock! I had a couple of instances where installing other apps interfered with theirs and they fixed it within a few hours. My latest incident was caused by an upgrade in my theme and they took care of it in less than 30 minutes. Best of all, they fixed another issue I had and that was totally unrelated to their app.
A+ support, I strongly recommend,

Sweet Imports
United States
About 2 months using the app
Edited January 5, 2022

Listen up!!!! If you're looking for an easy to use, low-priced fast & friendly customer service, THIS IS IT!!!! If I could give the customer service a 10 I would!!! Most apps ask 30-40 dollars as a down payment. I wasn't sure I was going to get preorders, so this app was like heaven sent. Your first 10 orders are free!! This is amazing if you dont know how well your business or certain product will do yet. I didn't want to create more expenses than profit so that's why I choose for this app. But the customer service blew me away!!! Instead of starting to charge you immediately when you pass 10 orders (free plan), they contact you first to notify you that you need to upgrade. I am so so so so happy!! This is my go to app for preorders from now on. Client for liferssss!!!

The Working Formula
Netherlands
About 2 months using the app
Kairock Partners SRL replied January 5, 2022

Thank you for the very thoughtful and generous review! It's a pleasure to help your business grow and I am sure your pre-order campaign will be a great success!

Best regards,

Andrei from Timesact

Edited June 9, 2021

This is a very easy, user-friendly app. Super easy to install, and they helped me every step of the way, answering all my questions right away! Thank you Timesact.

HumanLocomotion.org
United States
About 2 months using the app
Kairock Partners SRL replied June 9, 2021

Thank you for the awesome review! Happy to help you grow with pre-order sales and we hope our partnership will be long and fruitful.

Best regards,

Andrei from Timesact

July 2, 2023

Andrei has been so helpful getting my pre-order/in-stock badges set up. The process was very easy and helped relieve stress I was having since I couldn't fix it myself and it was important the pre-order feature worked ASAP. Andrei responded within 3hrs of my initial email to customer support and helped immediately! Once the issue was resolved Andrei let me know that I was able to email anytime and he'd be able to help. I feel relieved knowing I have a direct contact that is reliable, professional and knowledgeable that I can reach out to in case something needs to be fixed. Very impressed with Timesact and Andrei! 10/10!!

Let it Be HG
United States
About 2 months using the app