Reviews (1,683)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.

Edited January 5, 2022

Listen up!!!! If you're looking for an easy to use, low-priced fast & friendly customer service, THIS IS IT!!!! If I could give the customer service a 10 I would!!! Most apps ask 30-40 dollars as a down payment. I wasn't sure I was going to get preorders, so this app was like heaven sent. Your first 10 orders are free!! This is amazing if you dont know how well your business or certain product will do yet. I didn't want to create more expenses than profit so that's why I choose for this app. But the customer service blew me away!!! Instead of starting to charge you immediately when you pass 10 orders (free plan), they contact you first to notify you that you need to upgrade. I am so so so so happy!! This is my go to app for preorders from now on. Client for liferssss!!!

The Working Formula
Netherlands
About 2 months using the app
Kairock Partners SRL replied January 5, 2022

Thank you for the very thoughtful and generous review! It's a pleasure to help your business grow and I am sure your pre-order campaign will be a great success!

Best regards,

Andrei from Timesact

September 28, 2023

These guys rock! I had a couple of instances where installing other apps interfered with theirs and they fixed it within a few hours. My latest incident was caused by an upgrade in my theme and they took care of it in less than 30 minutes. Best of all, they fixed another issue I had and that was totally unrelated to their app.
A+ support, I strongly recommend,

Sweet Imports
United States
About 2 months using the app
Edited June 9, 2021

This is a very easy, user-friendly app. Super easy to install, and they helped me every step of the way, answering all my questions right away! Thank you Timesact.

HumanLocomotion.org
United States
About 2 months using the app
Kairock Partners SRL replied June 9, 2021

Thank you for the awesome review! Happy to help you grow with pre-order sales and we hope our partnership will be long and fruitful.

Best regards,

Andrei from Timesact

July 2, 2023

Andrei has been so helpful getting my pre-order/in-stock badges set up. The process was very easy and helped relieve stress I was having since I couldn't fix it myself and it was important the pre-order feature worked ASAP. Andrei responded within 3hrs of my initial email to customer support and helped immediately! Once the issue was resolved Andrei let me know that I was able to email anytime and he'd be able to help. I feel relieved knowing I have a direct contact that is reliable, professional and knowledgeable that I can reach out to in case something needs to be fixed. Very impressed with Timesact and Andrei! 10/10!!

Let it Be HG
United States
About 2 months using the app
December 14, 2021

Great support from Andrei and the app is great as well it will help me make more sales for sure!!!!!

FDK Distribution
Ireland
About 2 months using the app
Kairock Partners SRL replied December 15, 2021

Thank you for the great review! Glad I could be helpful and just like you I am looking forward to some amazing pre-order sales for your business.

Best regards,

Andrei from Timesact

July 25, 2023

On boarding session is definitely worth it! Leslie was very helpful and patient in explaining how to use this application.

Diversely You Boutique
United States
About 2 months using the app
January 17, 2023

O aplicatie foarte utila, care permite utilizatorilor magazinului nostru sa comande produse care nu sunt disponibile in stoc. Avand un magazin nou, majoritatea produselor erau disponibile doar pe baza de comanda, dar existau si cateva produse disponibile in stoc. Prin aceasta aplicatie am putut sa afisam cantitatile disponibile si in acelasi timp sa permitem clientilor sa plaseze comenzi si pentru celelalte produse. Aplicatia este utila si pentru a crea comenzi de pre-vanzare si a seta alerte de revenire in stoc pentru produsele indisponibile. Suportul echipei de dezvoltare a fost excelent, au raspuns rapid la toate intrebarile noastre si au ajutat la integrarea aplicatiei perfect in tema Expanse pe care o folosim.

The Decorators
Romania
About 2 months using the app
February 12, 2021

I used the app to set up my pre order app. I was very nervous because apps usually aren't very straight forward. Andrie walked me through everything he was an amazing help,knowledgeable, and patient He actually was very prompt in answering my email he even gave me a follow up email to make sure I was more than satisfied with this app. I would recommend to anyone

She's Royal2
Canada
About 2 months using the app
Kairock Partners SRL replied February 13, 2021

Thank you so much for the review and for choosing Timesact for your pre-order needs! I hope we will grow together for a long time.

Best regards,

Andrei

November 22, 2022

Easy to use app with exactly the features we were looking for. Extraordinary fast and competent support!

Timezone Records
Germany
About 2 months using the app
June 6, 2023

Needed a pre-order option for my store and decided to try out Timesact. So far so good! Amazing support from the team. They solved my issues instantly. Haven't had such a tech support in a minute.

Tingko Select
Taiwan
About 2 months using the app