Reviews (1,685)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.

August 15, 2023

Esperienza fantastica, persone molto gentili e cortesi, mi hanno risolto il problema in 15 minuti. I ragazzi sono Johnathan e Lesley
Consiglio a tutti sia l'app che è molto facile ed intuitiva e se avete problemi fate la richiesta di supporto tramite Calendy sono puntuali e precisi.
100% consigliato.
Ragazzi continuate cosi.
P.S sono dell'Italia.

hma23
Italy
About 1 month using the app
December 21, 2022

Great support via email. They acted like we were in the same room, promptly answering the request. Thank you

Hill Classics
Portugal
About 1 month using the app
November 11, 2021

Amazing app with incredible support. I love that the pre-order note is included at checkout & on customer invoice!

Modern Bandit
Australia
30 days using the app
Kairock Partners SRL replied November 12, 2021

Thank you for the great review! Very happy to be a part of your store's success and looking forward to a great long-term partnership that helps us both grow!

Best regards,

Andrei from Timesact

March 9, 2021

The app works great and the support is very responsive. Exceptional! Look forward to their new features.

Italic Art
United States
30 days using the app
Kairock Partners SRL replied March 9, 2021

Thank you for the review! Looking forward to growing sales together and making the app fit your needs more and more.

Best regards,

Andrei from Timesact

Edited March 21, 2022

Super fast and helpful response. Understood the issue immediately and fixed it, while also telling me what to look for if the same problem comes up in the future. Would highly recommend this app based on customer service alone.

Bedrock RC
United States
29 days using the app
Kairock Partners SRL replied February 23, 2022

Thank you so much for the amazing review! Very happy to play a small role in the growth of your company.

Best regards,

Andrei from Timesact

July 6, 2022

App still misses some features, however, it is a very useful add-on and the live support is really good. They answered all of our questions immediately, they fixed all our issues and went above and beyond to help us out. Thanks Adrei!

JAH Naturalia Limited
United Kingdom
28 days using the app
Kairock Partners SRL replied July 6, 2022

Thank you for the great review! Very happy to assist and looking forward to some amazing pre-order sales for your business.

Best regards,

Andrei from Timesact

April 7, 2022

I had some questions in applying and customizing this app, and Andrei really went above and beyond helping to make it all work out perfectly!

TotalGrowLight
United States
28 days using the app
Kairock Partners SRL replied April 7, 2022

Thank you for the great review! It was a pleasure chatting and happy you're off to a great start with your pre-order campaign.

Best regards,

Andrei from Timesact

January 14, 2022

Lots of individual options that you can set for each product if needed which is great! Easy to use and support is excellent!

589|Fabrication
United States
28 days using the app
Kairock Partners SRL replied January 15, 2022

Thank you for the great review and for choosing us as your pre-order technology partners!

Best regards,

Andrei from Timesact

September 27, 2021

This app was absolutely perfect for what my store needed. We ran out of product for a 2-3 week gap and this app allowed us to continue to take pre-orders during that time. It is an incredibly simple integration and has a feature that automatically switches to "pre order" when you run out of stock! I will definitely continue using this app and couldn't recommend it more!

Patriot Power Source
United States
28 days using the app
Kairock Partners SRL replied September 27, 2021

Thank you for the great review and for choosing us as your pre-order partners! Happy to see the app providing so much value for your awesome store.

Best regards,

Andrei from Timesact

September 21, 2022

Superbe application. Je l'ai installée et prise en main très rapidement et facilement. Le service client est vraiment très réactif, malgré le décalage horaire. Andrei a adapté les badges dont j'avais besoin à ma charte graphique en quelques minutes. L'application s'intègre très bien à mon site sans perte de vitesse ni bug. Je suis vraiment ravie. Merci à toute l'équipe ! Great application! I installed it and took it in hand very quickly and easily. The customer service is really responsive, despite the time difference. Andrei adapted the badges I needed to my graphic design in a few minutes. The application integrates very well with my website without any loss of speed or bugs. I'm really happy! Thanks to the whole team.

Mai's Secrets
France
27 days using the app