Reviews (1,689)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.

September 28, 2021

We have over 20k products so changing templates from default to pre-order on every item out of stock would be essentially impossible. Timesact custom made a script for our store to automate this process. Although we do have too many products for this app to optimize due to limitations of shopify API, Timesact support did all that was possible and the level of support was very personalized. We would highly suggest this app if you do not have 10k+ products at this time. Maybe down the road, this app can fully service stores with large amounts of products and we look forward to working with them if that does become the case.

LightingWellCo
United States
14 days using the app
Kairock Partners SRL replied September 28, 2021

Thank you for the great review and for giving us your valuable feedback on how to make the app better!

Best regards,

Andrei from Timesact

Edited August 31, 2021

Great app! Used it to create a pre-sale for items that I wanted to sell for a special promotion but new I would not have enough stock on hand for immediate shipping. Allowed me to accumulate orders and order the correct amount of product from my supplier. Very helpful! In addition, customer service was fantastic. Andrei was very responsive and helpful with the few questions I had. Thank you!!!

Carte Fini
United States
14 days using the app
Kairock Partners SRL replied August 31, 2021

Thanks for the great review! Very glad to see the app having a positive effect on your business and I am sure there's a lot more to come.

Best regards,

Andrei from Timesact

June 12, 2023

I had a great experience with the onboarding call! My agent was knowledgeable and thorough. Now I feel confident starting something new.

My Bliss Fit Co
United States
14 days using the app
April 1, 2022

I utilized this app to import the Pre-Order feature on my site and I'm sure glad that I did. When I didn't know exactly what I was doing, the merchant helped me out tremendously by making sure everything ran smoothly as far as Pre-Orders go. I would definitely recommend this app to anyone looking to incorporate Pre-Order sales to their site. You will not be disappointed.

Alysi`A Vegas
United States
14 days using the app
Kairock Partners SRL replied April 2, 2022

Thank you so much for the excellent review! Looking forward to an amazing partnership and some amazing results for your business.

Best regards,

Andrei from Timesact

August 27, 2021

Nach Feierabend die Idee gehabt. Die tolle und einfache App von Timesact gefunden, installiert und alles schon wunderbar in vielen Sprachen vorhanden. Eben auch in Deutsch. 3 kleine Fragen mit der Chat-Funktion in der App gestellt und umgehend Antwort erhalten. Alle offenen Punkt in 30 Minuten erledigt und die App läuft zur vollen Zufriedenheit. WOW - herzlichen Dank für diesen genialen Support !!!

Ani-Swiss GmbH
Switzerland
14 days using the app
Kairock Partners SRL replied August 27, 2021

Vielen Dank für den tollen Bericht und die tollen Ideen für die Features! Wir werden hart daran arbeiten, sie zu verwirklichen und Ihnen dabei helfen, Ihr Geschäft mit Vorbestellungen auszubauen.

Mit freundlichen Grüßen,

Andrei von Timesact

January 18, 2022

This app is really great! Set up is easy and the way their pricing is arranged is smart and I found it to be way better because it grows with your store. Very helpful customer service and I highly recommend them!

Barware & More
United States
14 days using the app
Kairock Partners SRL replied January 19, 2022

Thank you for the great review and for choosing us as you pre-order technology partners! Looking forward to an awesome pre-order campaign for you.

Best regatds,

Andrei from Timesact

July 7, 2023

Great features and perfect for the pre-orders I'm doing. Their support team is great. They gave me a free onboarding video call where they explained the features and I was able to ask any questions. I was experiencing an issue compatibility with the template I was using and Rommel fixed it on the spot. Thank you Rommel!

TravelBFF
United States
14 days using the app
September 14, 2023

Works great!

PHDOODLESHOP
Canada
13 days using the app
May 30, 2023

I have not launched my website yet, but I added this app for handling pre-orders and back in stock notifications and I booked the complimentary call with Timesact to walk me through their features. June was wonderful at showing me around the back end and helping me learn what the app can do for my business and where everything is. She was patient, friendly, knowledgeable and cheering me on the whole time. A pleasure to deal with! Thank you June!

Small Batch Bake Mix via BakeBoxNYC
United States
13 days using the app
May 24, 2022

Great App and fantastic customer support! The app works perfectly and you can count on an amazing customer support that will always be there at any time.

Splink
Portugal
13 days using the app
Kairock Partners SRL replied May 24, 2022

Thank you so much for trying out the app! And best of luck with your pre-order campaign.

Best regards,

Andrei from Timesact