Reviews (1,632)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing pre-orders, especially useful for businesses with made-to-order models. They appreciate its user-friendly interface, easy setup, and customizable features such as pre-order buttons and notifications. The app also offers back-in-stock alerts, helping to retain customers by keeping them informed. Merchants praise the reliable performance and the responsive, proactive customer support team that quickly addresses issues.
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I'm happy to see how the Pre-Order option works for us. Jolo was so helpful with getting everything set up and teaching me how to use it for future pre-order items.
We should say this is our best pre-order app so far. Really convenient to set up and they continue keeping updates to provide new functions. When we met problem, Mrs. Miezty use her professional skills and quickly solved the issue. We really appreciate it!
I would STRONGLY recommend Timesact - mainly because of the amazing customer service!! I am not a tech person & they are always there to help me fix it and then show me how to do it for the future!! Professional, polite and knowledgeable - absolutely awesome!!
We have just added this app a few days ago, and as I am brand new to it, I've had to reach out to the support team quite often. Each time my inquiries were addressed thoroughly and followed up promptly if they had to be escalated. All in all, it has been such a pleasant experience working with their tech team. And a shout out to Pam, who has been the go to person all this time, and she's been beyond helpful :)
Excellent customer service with quick response and clear explanation. We had some issues with our website, but they were fixed within hours. Highly recommended!
Thank you so much for the wonderful review and for choosing us as you pre-order technology partners! I'm sure that together we will accomplish a great deal.
Best regards,
Andrei from Timesact
I am very impressed with this app and their customer support. I was able to do a Zoom call with Pam who not only walked me step-by-step through how to set up my account, but she actually did it for me in my Shopify store. They have been great to work with!
Timesact has valuable onboard training for new users and GREAT customer service! Highly recommend!!
I had a great onboarding with June, super helpful and patient with my endless questions! June went through all that I would need to know and was happy to recommend based on what my store would need. I am really excited to use this app to provide a better experience for my customers and am at ease to know the great team at Timesact will be there to help me if I have any questions or issues along the way!
Had some initial struggles setting up preorders and back in stock products, so booked my hour introductory zoom call. Jolo walked me through all the options for both, the configuration, the customizations. He was extremely helpful and pleasant to deal with.
So far so good. I loaded the app on and set up myself very easily. I was then extended the offer to have an onboarding call and this was really helpful. I will now perfect what I have been eductaed on and then have another video call to tidy up. Two pre-orders in the first 24hrs.