Reviews (1,679)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.

January 16, 2023

Very nice customer support, with prompt replies.
On Friday night, June helps us to figure out the onboarding process and propose a solution for our pre-order business.

I will recommend this APP 100%
but hope the video call will have more timeslot for the Asian area.

Relations Inc
Japan
5 days using the app
September 11, 2023

Sehr coole app, einfach zu bedienen und passt sich auch super an das Shopify 2.0 Theme an. Support ebenfalls spitze, super schnell, kompetent und freundlich!!

LUUP COFFEE
Germany
5 days using the app
February 15, 2023

So far so good with the app. Customer Service was quick and easily explained setup issues. There are a few small quirks with the UI (like the Available Date selected was always one day behind the day I'd click), but easily worked around.

BeyondSleep
United States
5 days using the app
July 14, 2021

Awesome Support! Andrei is so good and always helpful that he responds back to you even before you send him a message :)

Wazoodle Fabrics
United States
5 days using the app
Kairock Partners SRL replied July 14, 2021

Thank you for the great review! I'm very happy to help my awesome customers grow their business with pre-orders.

Best regards,

Andrei from Timesact

February 3, 2023

We had an issue in the beginning of our drops. I got in touch with customer service and they responded very quickly. They fixed our problem. Thank you so much.

You're Not Alone
United States
5 days using the app
April 2, 2023

Do the free onboarding session! They made this program so simple to use, and truly customized it to my exact needs and made sure I'm not overpaying for features I might not use. So far it's been really easy to integrate, I love how it helps keep communication so clear between my shop and customers so they know exactly what to expect with my pre-sale. Highly recommend!

Lena James & Company
United States
5 days using the app
July 18, 2023

El onboarding fue muy bueno. El equipo tenia una gran disposición por enseñarnos a usar la aplicación. Muy util y lo recomiendo al 100%. Gracias Jonathan por tu amabilidad.

MarketJI
Colombia
5 days using the app
January 17, 2024

Jolo hat mir wunderbar geholfen, sehr freundlich und angenehm. Er hatte auch ein unglaubliches Hintergrundwissen. Sehr löblich! Vielen Dank

BLÜHT-SHOP
Germany
About 4 hours using the app
September 8, 2021

Simple to get started, and support was quick to respond and quick to resolve my pre-order badge issue. So far so good, and would recommend.

KIBO
Hong Kong SAR
5 days using the app
Kairock Partners SRL replied September 8, 2021

Thank you for the great review and for choosing us as your pre-order partners!

Best regards,

Andrei from Timesact

Edited October 18, 2022

Being a novice, the onboarding call was useful. Andrei was very informative and helpful. I was able to grasp the basics.

Star Apple
United Kingdom
5 days using the app