Reviews (1,689)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.

August 3, 2023

I am new to Shopify and the 'apps' Working with Timesact has been great. They are very responsive and really take the time to walk through everything. Very Happy I chose Timesact.

eclissebeauty
United States
1 day using the app
March 24, 2023

THEY ARE JUST amazing and very complimet to Jonathan that has been very supportive and efficient.
great work guys

Marta Ray
Italy
1 day using the app
October 3, 2023

Timesact is a fantastic app and my video support with Rommel was one of the best customer service experiences I have had. I highly recommend Timesact and am excited to use this app going forward.

Magna Lens
United States
1 day using the app
October 17, 2021

I am glad to see that it supports Japanese to some extent.
The UI is simple and easy to understand, which helps.
Up to 10 products can be pre-ordered for free, which is helpful for small businesses. The support is great, very fast and accurate.

GentlemanFitnessClub
Japan
1 day using the app
Kairock Partners SRL replied October 18, 2021

Thank you for your support! I look forward to a great partnership and some amazing pre-order sales for your business.

Best regards,

Andrei from Timesact

June 5, 2022

The customer service for this app has been fabulous. Andrei was able to do a customized upload for me and left me with a video to instruct me on future changes. I wish more apps customer service took this much individual care.

Seed2Stone.com
United States
1 day using the app
Kairock Partners SRL replied June 7, 2022

Thank you so much for the wonderful review! I'm glad I could be helpful and looking forward to some amazing pre-order sales for your store.

Best regards,

Andrei from Timesact

March 1, 2023

Great app and great support! We installed a few others and found all the other solutions very limiting, where this one allows us to have multiple options like custom order, back order, and pre-order. During the initial setup we noticed a few issues where the content wasn't being displayed as expected, likely due to the niche theme we use, and their team was able to solve all our issues in like 20min.

Auberge Designs
Canada
1 day using the app
March 15, 2022

L'application fonctionne très bien et répond tout à fait à nos besoins ; et l'équipe a été très réactive pour l'adapter à notre thème, je recommande !

Petitjean Paris
France
1 day using the app
Kairock Partners SRL replied March 17, 2022

Merci pour cet excellent commentaire ! Nous sommes heureux de vous aider et nous nous réjouissons d'une excellente campagne de précommande pour votre entreprise.

Meilleures salutations,

Andrei de Timesact

April 12, 2023

Great app that does everything I hoped it would. HIGHLY recommend signing up for an onboarding session --- not sure I could have figured out all the functionality without it.

MedfordSoap
United States
1 day using the app
July 10, 2023

The onboarding process was really informative and detailed. I feel confident about setting up my products for Pre-Order and Restock. Also, I appreciate that there are tutorials that I can refer to if I need help in the future.

Shop Styled by Si
United States
1 day using the app
November 10, 2023

I am writing this immediately after having taken advantage of my free video chat with Johnathan to help me set things up. I had a bit of a unique situation that he was extremely helpful in assisting me with navigating, even venturing out into an entirely unrelated app as it needed to interface with Timesact. Over the course of an hour he very thoroughly explained each one of my options and was extremely patient in repeating himself when I did not understand something the first time. The app itself seems to function precisely as I need it to and the backend offers a lot of flexibility when it comes to payment and any other factor you can think of. In my experience so far, I would highly recommend this very thoroughly designed app for functionality of course but also because I have not thus far received customer support at such a high level from any other app I have used. Thanks a lot Johnathan, I hope Seal Subscriptions compensates you accordingly!

FountainHead
United States
1 day using the app