Reviews (1,709)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing pre-orders effectively, especially during low inventory periods. It supports various business models, including small batch and made-to-order products, and is praised for its user-friendly interface and customizable features like Restock Alerts and Coming Soon items. The app's performance is reliable, and the customer support is noted for being responsive and adept at handling custom requests, enhancing overall customer satisfaction.

October 17, 2021

I am glad to see that it supports Japanese to some extent.
The UI is simple and easy to understand, which helps.
Up to 10 products can be pre-ordered for free, which is helpful for small businesses. The support is great, very fast and accurate.

GentlemanFitnessClub
Japan
1 day using the app
Kairock Partners SRL replied October 18, 2021

Thank you for your support! I look forward to a great partnership and some amazing pre-order sales for your business.

Best regards,

Andrei from Timesact

June 5, 2022

The customer service for this app has been fabulous. Andrei was able to do a customized upload for me and left me with a video to instruct me on future changes. I wish more apps customer service took this much individual care.

Seed2Stone.com
United States
1 day using the app
Kairock Partners SRL replied June 7, 2022

Thank you so much for the wonderful review! I'm glad I could be helpful and looking forward to some amazing pre-order sales for your store.

Best regards,

Andrei from Timesact

March 1, 2023

Great app and great support! We installed a few others and found all the other solutions very limiting, where this one allows us to have multiple options like custom order, back order, and pre-order. During the initial setup we noticed a few issues where the content wasn't being displayed as expected, likely due to the niche theme we use, and their team was able to solve all our issues in like 20min.

Auberge Designs
Canada
1 day using the app
March 15, 2022

L'application fonctionne très bien et répond tout à fait à nos besoins ; et l'équipe a été très réactive pour l'adapter à notre thème, je recommande !

Petitjean Paris
France
1 day using the app
Kairock Partners SRL replied March 17, 2022

Merci pour cet excellent commentaire ! Nous sommes heureux de vous aider et nous nous réjouissons d'une excellente campagne de précommande pour votre entreprise.

Meilleures salutations,

Andrei de Timesact

April 12, 2023

Great app that does everything I hoped it would. HIGHLY recommend signing up for an onboarding session --- not sure I could have figured out all the functionality without it.

MedfordSoap
United States
1 day using the app
July 10, 2023

The onboarding process was really informative and detailed. I feel confident about setting up my products for Pre-Order and Restock. Also, I appreciate that there are tutorials that I can refer to if I need help in the future.

Shop Styled by Si
United States
1 day using the app
November 10, 2023

I am writing this immediately after having taken advantage of my free video chat with Johnathan to help me set things up. I had a bit of a unique situation that he was extremely helpful in assisting me with navigating, even venturing out into an entirely unrelated app as it needed to interface with Timesact. Over the course of an hour he very thoroughly explained each one of my options and was extremely patient in repeating himself when I did not understand something the first time. The app itself seems to function precisely as I need it to and the backend offers a lot of flexibility when it comes to payment and any other factor you can think of. In my experience so far, I would highly recommend this very thoroughly designed app for functionality of course but also because I have not thus far received customer support at such a high level from any other app I have used. Thanks a lot Johnathan, I hope Seal Subscriptions compensates you accordingly!

FountainHead
United States
1 day using the app
June 20, 2023

Perfect onboarding session with June. It was incredibly helpful to have to onboarding session. I thought I know how to use the app properly and yes for the start it was good but June helped me to get all of the potential out of it. Thank you so much!

sukasea®
Germany
1 day using the app
February 4, 2022

This app works beautifully and the support is amazing! I was able to set up pre-sell for items, limit the amount of pre-sales per SKU, and customize the verbiage for the "add to cart" button. I had a few questions when first installing the program and support was fast and got what I needed done quickly. This has been one of the most seamless and positive app experiences I've had in Shopify!

Mandy Spring Farm Nursery, Inc.
United States
1 day using the app
Kairock Partners SRL replied February 6, 2022

Thank you so much for the amazing review! Very happy to be your pre-order technology partners and looking forward to a great campaign.

Best regards,

Andrei from Timesact

October 20, 2022

We're in a mad rush to launch our shop and have some items for pre-order so installed timesact. Since our site is highly customised we had an issue getting the right colour for the "ribbon badge" on the products. Contacted timesact support and got a reply in 10 minutes. We granted collaborator access and Princess from support sorted the customisation straight away! Very pleased with the customer service and the app overall is really easy to use.

The Whitworth Art Gallery
United Kingdom
1 day using the app