Reviews (1,689)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.

July 14, 2023

非常容易设定和添加产品。如果可以更改字体就更好了。比如说Important Notice上的字体,不能和Theme的字体统一的。但是颜色是可以修改成一样的,所以也不是太大问题。可以设定折扣和full payment或者partial payment。比如说可以设定先付一定比例的定金,然后设计具体日期扣钱,可以指定日期,也可以几天/月后自动扣钱,基本符合了我的需求。暂时还没有订单,希望有订单后更好测试流程和rules。

Onboarding meeting非常有用,June非常helpful。因为我的theme比较多customised,所以需要她来帮忙添加Pre-order的badge在产品页和collection页面上,还有需要提高页面显示速度。June都非常快的解决问题,而且还提供很好的页面和文案修改建议。推荐新用户都尝试一下预约这个meeting。很有用!

Dolly & Belly
Australia
About 20 hours using the app
October 11, 2023

Very good support!

SimCrafters
Belgium
About 20 hours using the app
October 23, 2023

Fantastic, easy to use app. The Guided Setup Call is invaluable when setting up pre-order products and email automation. In my zoom with Rommel, he walked me through all of these steps and more. I highly recommend Timesact and the team. If I could give 10 stars for support, I would.

Rush Boardsports
Australia
About 20 hours using the app
October 20, 2023

Jolo is AMAZINGGGGGGG!
I am now confident with using the app.
He answered all my questions and set up my products properly on the app.
Customer service A++++++++++

Beautiful Additions
United States
About 20 hours using the app
October 6, 2021

Really easy to install and when support was required it was super fast and very helpful. Have only just started using this app but so far I am happy!

Riverboat Gaming Poker
United Kingdom
About 20 hours using the app
Kairock Partners SRL replied October 6, 2021

Thank you for the great review! I'm sure you have many pre-order sales coming your way soon.

Best regards,

Andrei from Timesact

November 2, 2022

Super service, Réponse presque immédiate alors que j'utilise la version gratuite. Et je vais enfin pouvoir vendre en preorder!!!
Merci à l'équipe de Timesact pour leur soutien.
Great support team, very prompt!!!
Thanks again!

theroseparis
Australia
About 20 hours using the app
May 10, 2022

Excelente app, funciona correctamente para la preventa. El nivel de postventa del desarrollador es excepcional, me resolvieron un pequeño problema inmediatamente. Recomendada!

Café Caribe
Chile
About 20 hours using the app
Kairock Partners SRL replied May 17, 2022

Muchas gracias por la increíble reseña. Estoy muy contento de poder servirle y espero que se produzcan grandes ventas por adelantado en su tienda.

Saludos cordiales,

Andrei de Timesact

September 7, 2023

Great support, great app!

I installed this yesterday afternoon and found I had it mostly running to my expectations within half an hour.

When I noticed there was a free 30 minute onboarding call, I booked it and was surprised at how many time slots were available.

Jolo provided excellent support thouought the call and fixed a few things and had a TON of great recommendations. He was friendly, professional and very efficient.

Top notch experience.

Coast Ropes and Rescue
Canada
About 20 hours using the app
July 18, 2023

This app is lovely and easy to navigate. We primarily use the pre-order function, and Timesact has all the necessary and advanced features available, from an all-around message display and partial payment option to special discounts. Not only was I impressed by the features of the app, but I was also amazed by the customer service. There is a free onboarding session for every new user, and Rommel, the account manager, walked me through the app and patiently explained everything and answered my questions. A live chat agent is also available during regular business hours, which provides significant reassurance in case anything unexpected occurs. Timesact starts charging once you have used up the 10 free pre-orders, which is understandable. After all, every business needs to generate revenue to keep running. The price after the free plan is reasonable compared to other apps out there offering similar functions. The bottom line is, if you are looking for an app that handles pre-orders, back-in-stock notifications, etc., I would strongly recommend Timesact.

Aeptom Home
Canada
About 20 hours using the app
June 29, 2022

I have been looking to add Pre-order option to my store for awhile now and after looking around I saw many businesses very positive experiences with this app, so I decided to give it a try and I'm so glad I did! I reached out to Support in order to get my customized theme to work with the pre-order badge and Andrei quickly helped me out. Great customer support! App is easy to use with options that meets my business needs. App also included a link to tutorial videos that were very helpful. Thank you Timesact and Andrei!

JOYDUST
United States
About 20 hours using the app
Kairock Partners SRL replied July 6, 2022

Thank you so much for these amazing words! Very glad I could be helpful and I look forward to some great pre-order sales for you.

Best regards,

Andrei from Timesact