Reviews (1,682)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.

February 23, 2023

Really helpful customer services over live chat – they helped me to set this app up correctly :) speedy too!

Little’s
United Kingdom
About 1 hour using the app
March 20, 2023

They offer an onboarding call for everyone that downloads the app. I just had my call and it was super helpful. The staff is very kind and responsive!

Highly recommend!

we are allyr
Switzerland
About 1 hour using the app
October 20, 2023

Excellent customer service

Slim Calf Boots
United States
44 minutes using the app
January 26, 2021

I have used this app and it does seem as though it is the best out of all the others for the price. The only thing that is really missing is the opportunity to write down the expected delivery date when customers purchase

Salam Occasions
United Kingdom
44 minutes using the app
Kairock Partners SRL replied January 26, 2021

Thank you so much for the great review! I am happy to say that you can add a date both in the pre-order message and the in cart label to inform your customers of an approximate date of delivery. You can also write any other text in there. Happy to assist you personally so we can set it up together.

I hope we will grow sales together for a long time!

Best regards,

Andrei from Timesact

June 12, 2023

Trialling the plug-in but required assistance with a site theme bug. Princess was extremely helpful and sorted the issue very efficiently

Doona™ South Africa
South Africa
44 minutes using the app
July 25, 2023

Really easy to setup.
Support was instantly available and sorted out the issue i had instantly, very happy with the app thus far.

hashrate
South Africa
39 minutes using the app
August 4, 2021

Timesact dropped into our Shopify theme and looked great. Had a minor technical issue and glad I did because Andrei was sitting right there at the tech support desk and had everything straightened out in minutes via chat. Service like that makes it easy for us to trust Timesact with this crucial site function. Thanks Timesact.

Big Weekend
United States
39 minutes using the app
Kairock Partners SRL replied August 4, 2021

Thank you for the awesome review! Looking forward to growing sales together with pre-orders.

Best regards,

Andrei from Timesact

June 14, 2021

I installed two apps before I got Timesact to help me take pre-orders. Both had some technical issues so I deleted them right away. I kept checking for another option and found this one. I installed it and everything was easy. However, I noticed my site with some glitches, so I contacted Andrei (the owner) who has a chat option once you install the app. He found some code that remained from the other two pre-order apps that weren't allowing my website to work properly with his. He cleaned it and helped me set up everything I needed and the way I needed to start offering pre-sales. With that customer support, you can't go wrong. The app works great now.

WYU Handmade
United States
39 minutes using the app
Kairock Partners SRL replied June 14, 2021

Thank you for the awesome review and for sharing your story to help others! There is always a solution to get everything right again as long as there is great communication and collaboration between the developer and the store owner. I'm very happy to be a part of your entrepreneurial journey and I look forward to your many many pre-order sales.

Best regards,

Andrei from Timesact

May 12, 2023

Super fast communication and support. Princess, their tech support agent, helped to fix my issue in no time.

ABI AMÉ
France
34 minutes using the app
March 30, 2023

Amazing onboarding session. June from your team answered all my questions and helped me set everything up.

Brixton's Baddest Skateshop
United Kingdom
33 minutes using the app