Reviews (1,700)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing pre-orders effectively, especially during low inventory periods. It supports various business models, including small batch and made-to-order products, and is praised for its user-friendly interface and customizable features like Restock Alerts and Coming Soon items. The app's performance is reliable, and the customer support is noted for being responsive and adept at handling custom requests, enhancing overall customer satisfaction.

June 12, 2023

Trialling the plug-in but required assistance with a site theme bug. Princess was extremely helpful and sorted the issue very efficiently

Doona™ South Africa
South Africa
44 minutes using the app
July 25, 2023

Really easy to setup.
Support was instantly available and sorted out the issue i had instantly, very happy with the app thus far.

hashrate
South Africa
39 minutes using the app
August 4, 2021

Timesact dropped into our Shopify theme and looked great. Had a minor technical issue and glad I did because Andrei was sitting right there at the tech support desk and had everything straightened out in minutes via chat. Service like that makes it easy for us to trust Timesact with this crucial site function. Thanks Timesact.

Big Weekend
United States
39 minutes using the app
Kairock Partners SRL replied August 4, 2021

Thank you for the awesome review! Looking forward to growing sales together with pre-orders.

Best regards,

Andrei from Timesact

June 14, 2021

I installed two apps before I got Timesact to help me take pre-orders. Both had some technical issues so I deleted them right away. I kept checking for another option and found this one. I installed it and everything was easy. However, I noticed my site with some glitches, so I contacted Andrei (the owner) who has a chat option once you install the app. He found some code that remained from the other two pre-order apps that weren't allowing my website to work properly with his. He cleaned it and helped me set up everything I needed and the way I needed to start offering pre-sales. With that customer support, you can't go wrong. The app works great now.

WYU Handmade
United States
39 minutes using the app
Kairock Partners SRL replied June 14, 2021

Thank you for the awesome review and for sharing your story to help others! There is always a solution to get everything right again as long as there is great communication and collaboration between the developer and the store owner. I'm very happy to be a part of your entrepreneurial journey and I look forward to your many many pre-order sales.

Best regards,

Andrei from Timesact

May 12, 2023

Super fast communication and support. Princess, their tech support agent, helped to fix my issue in no time.

ABI AMÉ
France
34 minutes using the app
March 30, 2023

Amazing onboarding session. June from your team answered all my questions and helped me set everything up.

Brixton's Baddest Skateshop
United Kingdom
33 minutes using the app
September 29, 2023

Provided exactly what we needed, easy to use, and the customer service was quick and very helpful. Highly recommend!

Hunt and Hostess
United States
31 minutes using the app
March 17, 2021

It's really simple to install and use. Andrei was there ready to answer all my questions and concerns. Great customer support.

TerraKlay
United States
17 minutes using the app
Kairock Partners SRL replied March 17, 2021

Thank you for the review! I look forward to working together to grow sales.

Best regards,

Andrei from Timesact

Edited June 19, 2023

5 stars for sure! The app is great and has a lot of features. Also, I've reached out twice for support and it has always been timely and with great results.

The free onboarding session is definitely worth it to learn about all the features available that are easy to enable. I like that I can use one app for several things (pre-orders, coming soon, back in stock), which makes it easier to manage my store.

Noboa Tropicals
Canada
March 20, 2023

Functionality for what we are after is great - but the service that came with setting this up was FANTASTIC! 1:1 onboarding with June answered all my questions and more. Amazing customer support so far! 10/10 recommend.

Prebbleton Peonies
New Zealand