Overall rating
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient management of pre-orders and back-in-stock notifications. It's praised for its customization, seamless integration with various themes, and diverse use-cases. The support team is responsive and helpful with customization. The app is also appreciated for its fair and flexible pricing, quick load times, and ability to replace other apps, automating processes to save time and money. Free onboarding and setup assistance are added benefits.

January 18, 2024

Jolo was awesome!! He took his time and made sure I understood all of the features and how to use them. He was very polite and considerate. I hope to get him again if I ever have questions.

Stilote Luxury Handbags
United States
2 months using the app
January 22, 2024

Thank you to Princess who solved my issue quickly.

Rococo Jewellery
United Kingdom
Over 2 years using the app
December 20, 2023

[UPDATE] Very well designed app. App does a lot of things without custom coding other apps can only do with custom coding that would take forever to get implemented. Definitely one of the very well-thought-of app! Would highly recommend! Jolo from customer support was awesome as he helped and guided me through a couple of very useful functions.

[OLD] Super fast customer support and reasonable pricing for functions the app provides! Love how you can customize each products for pre-order, back in stock, etc.

Kinetik Cycles
5 days using the app
December 15, 2023

Amazing customer support! Very responsive over email, chat, and they even hop on Zoom calls to walk you through set up and troubleshoot any questions. App is flexible, so you pay for what you use, and can downgrade when you don't need the features. Incredibly satisfied with this app.

The Invocation
United States
3 months using the app
January 11, 2024

Quick, easy, and intuitive set up. This app has the basic pre-order options nailed and their support staff is incredibly friendly and helpful (thanks, Jolo!) Excited to see how Timesact levels up our ability to pre-sell products!

Silk + Sonder
United States
13 days using the app
November 17, 2023

We are really loving this app so far! As a small business focused on sustainability and quality, we make everything in small batches. We do have a production schedule, so we know what items will be completed soon. Timesact has allowed us to offer the Pre-order option to our community, so they can see the expected shipping date and order confidently, rather than waiting and wondering whether the item might be available, and when!
The support is top notch-- Jolo helped me during my setup call, and he was very nice and helpful, adjusting the code in Timesact so that the buttons would look right. I had a question about applying a Shopify discount a few days later, and the customer service was so helpful-- I even got an email from the CTO which I thought was a very impressive level of care.
My only feedback is that the text the app puts on the site is not automatically translated by Shopify's translate & Adapt, and they don't currently have a multilingual option. Its not a big deal, I just put the preorder message in both English & French, but something to be aware of so you know what to expect!
Overall thrilled with the app and the support, and would recommend!

BEDI Studios
About 1 month using the app
January 19, 2024

Great service, starting from the introductory sales call, as well as with specific questions and issues (caused by external factors).
The team are always quick to respond and helpful.
I'm a happy customer!

About 1 month using the app
January 15, 2024

The support staff is second to none in my opinion. Every time I have contacted them, they are QUICK to respond, friendly, knowledgeable and an absolute pleasure to work with. The app is fantastic as well. There's no reason not to install this app and work with this company. A+

Rinkle Brand Clothing, LLC
United States
2 months using the app
December 18, 2023

Great Features, Free Plan available which i like very much to test it out without direct payment. Support is great and instant. Jonathan was a great help!

About 2 months using the app
January 16, 2024

Very good App support the Sale in terms of Pre-Order and other necessary features. We like it...

27 days using the app