Reviews (1,689)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.

December 6, 2022

I used this app for my pre-order items and it's working great for my website. Customer support is excellent.

Mari & Leoni
Israel
5 months using the app
August 11, 2023

Just downloaded the app today and can easily say that the support is fantastic! I needed a few tweaks done for my website and Pam was very helpful, efficient and polite. I look forward to using this app and putting it into action!

Picture Perfect Interiors
United Kingdom
5 months using the app
February 28, 2023

I needed to get this up and running quickly. I tried for a few minutes but ran into a problem with my logo. I went ahead and booked a meeting via their Calendly link. I should have done that at the beginning! June immediately jumped in and explained things so clearly. It helped me get everything up and running in under an hour. I wish all customer service were this helpful! We could accomplish so much if everyone were like June at Timesact! June, you rock! Thank you for your time! AMAZING customer service! Nothing like a real human with real skills and an awesome personality!

Pig Brig Trap Systems
United States
5 months using the app
June 7, 2022

Andrei was amazing! With genuine desire to help. Very professional and attentive . Would recommend without hesitation.

L&M Boutique
Australia
5 months using the app
Kairock Partners SRL replied June 7, 2022

Thank you so much for the amazing review! Very happy I could help and am looking forward to a great pre-order campaign together.

Best regards,

Andrei from Timesact

March 27, 2023

I went viral all of a sudden and the onboarding talk chat was an absolute Life saver! I had no idea about this app, but I am so glad I found it and use it now. It is a complete timesaver with preorders and back in stock. The gentleman who explained everything was informative and showed me things I didn't know, and I can't wait to start using it monthly. I recommend doing the onboarding call for everyone! Highly informative and useful. Great service! Great all around. Thanks again.

Farmhouse NO 5
United States
5 months using the app
November 7, 2022

I had an issue with the "In Stock" "Out Of Stock" and the dev team helped me sort the issue the same day. Amazing service.

TV Bed Store
United Kingdom
5 months using the app
October 7, 2023

Jonathan was incredible. My 3pl has spent 2 months going in circles and saying it was impossible and in one hour Jonathan guided me to the perfect solution.

Glow Collection
Australia
5 months using the app
September 30, 2023

Good customer service, simple app!

BSLM Clothing
United States
5 months using the app
August 24, 2022

Good Solution to reduce churn rate. Service was amazing and Andrei is a very nice guy who always helped us!

Tee im Glas
Germany
5 months using the app
November 30, 2022

The TimesAct support was very helpful and assisted me within seconds! Very helpful and gave me advise with my shopify store! Thank you so much for your help.

S.O.S.A. Fashion Boutique
United States
5 months using the app