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It's ridiculous that you have to pay a membership fee just to see pricing, then on top of that pay them for their products, I'll stick to Printful which is 10x better and no membership fee for people starting out. This app is the definition of a greedy corporation.
Dear WolfBerri,
I hope this message finds you well. My name is Robert, and I am writing to you on behalf of TopDawg regarding the recent one-star review you left on our app and the subsequent comment you made.
We genuinely value feedback from our users as it helps us to continually improve our services. However, I noticed that you installed the TopDawg app on July 15th and uninstalled it after just seven minutes. Given this brief period, we believe it would have been challenging to fully explore our services and understand the comprehensive product offerings we provide.
I want to clarify a few points you raised in your comment. First, you can see the standard wholesale pricing on our Start-Up plan. If you need assistance finding where this is located, please do not hesitate to reach out to our support team. We are more than happy to guide you through the process.
Unlike Printful, TopDawg operates as a dropshipping platform with thousands of suppliers listing their products in our catalog. The suppliers on our platform expect to be paid for the products they are shipping to customers on the retailer's behalf, offering wholesale pricing so that retailers can make a profit on their sales. This model allows us to provide a wide variety of products from numerous suppliers, enhancing the range and flexibility available to our retailers.
Regarding the membership fee, it is in place to ensure that we can maintain a high-quality platform, support our extensive supplier network, and offer robust customer service to our users. Our goal is not to be a "greedy corporation," but to create a sustainable business model that benefits both our suppliers and retailers. We are committed to providing value and ensuring our users can thrive in their business endeavors.
We highly encourage users to reach out to our support team to resolve any concerns they might have. If you encountered any specific issues or have any concerns that led to your review, we would greatly appreciate it if you could share them with us. This would allow us to address any problems and ensure we provide a better experience for you and other users in the future.
Thank you for your time and consideration. We look forward to hearing from you and hope to have the opportunity to serve you better.
Best regards,
The TopDawg Support Team
Blessings
I must say, Top Dawg lives up to their name!
I've been on the search for the right supplier for weeks, had some good leads etc. however, my very first human interaction with Top Dawg was EVERYTHING! On point! My man Paul is the real MVP. I immediately knew I was in good hands, in the right place...
Its clear from the get go why their name is Top Dawg from the exceptional benefits they offer such as seamless integration, automation, and an extensive & growing catalog in various industries.
I'm definitely locked in & I highly recommend them if you're in need of a passionate, innovative, quality, & efficient partner.
Stay Well, Stay Blessed, Stay You
TOP DAWG FOR PRESIDENT!
Dear PawllyWorld,
Thank you so much for your uplifting and encouraging review! We’re thrilled to hear that your experience with TopDawg has been so positive, and it’s wonderful to know that Paul made such a strong impression on you—he truly is an MVP on our team!
We take great pride in providing exceptional service, seamless integration, and a diverse, ever-growing catalog to support our partners in their success. Your words confirm that we’re on the right track, and they motivate us to continue delivering the best possible experience to all our customers.
It’s an honor to be your chosen partner, and we’re excited to support your business as you grow. If there’s anything more we can do to help, please don’t hesitate to reach out.
Stay Well, Stay Blessed, and Stay You.
TopDawg for President—We’re all in!
Best regards,
TopDawg Customer Support Team
I am so glad I am using TopDawg as a supplier. It has so many quality choices for my store and love the fact that everything is shipped from the USA, since that is the only country I am selling in right now. It is very streamlined and if I have any questions, customer service has been outstanding. There costs to me for products are great so I don't have to worry about pricing myself out of the market to make a profit. I would highly recommend using this app for your store!
Hi Smart Dog Pet Supply,
For you to say that our “customer service has been outstanding” makes our day! We strive hard to provide a great dropshipping platform for our customers along with the support they deserve. Thank you for such a fantastic review and for choosing TopDawg as a product supplier for your store.
I must say how pleased I am with this app. I was looking for quality merchandise for my niche and after reviewing the products I knew I found a top-notch supplier in TopDawg. The customer support is one of the best I have dealt with, Paul was so kind and fully answered my questions. I recommend Topdawg to anyone who wants quality products and service. HOORA!!!
Hello Little Jaspers,
First and foremost, we would like to thank you for your service. Our customer support representative Paul, let us know about your service to our great nation and it is deeply appreciated. Also, thank you very much for your review. Paul and the rest of the TopDawg team work very hard to provide the kind of service that our customers deserve… The Best Service Possible! Thank you for choosing TopDawg as your dropship product supplier.
GREAT CUTOMER SUPPORT!! Paul was GREAT and hopped on immediately to help solve my problems. I highly reccomend TopDawg for dropshipping. They are very quick, responsive, helpful, and easy to use. I will NEVER stop using them.
Hello Olive Tactical,
Thank you so much for this review. We love it when our customers service efforts are appreciated, and we will continue to provide the best service possible as it is our number one priority. Thanks for choosing to work with TopDawg for your dropshipping needs.
Hello,
We love TopDawg drop shipping company! They are friendly, very willing to help, and most importantly, they are NOT an air balloon, instead very real and a marvellous company, we wish we had found them way earlier in business life. Highly recommended with a blue ribbon!
Regards
MHS & More LLC & Staff Members
Thank you for taking the time to leave us this wonderful five-star review! We are thrilled to hear that you had an excellent experience with our dropshipping platform. We always strive to provide top-notch service to our customers, and we're glad to hear that we were able to meet your expectations. We truly appreciate your support and look forward to serving you in the future.
Fast customer service!
Hi Luxvetco,
Thank you so much for your 5-star review. We love to hear that the TopDawg support team is responsive to our customers’ needs. Your business is especially important to us and thanks for choosing to work with TopDawg and for being a crucial part of our dropshipping platform.
We started with Top Dawg pre-pandemic and are SO happy with their new platform - tons on new suppliers and products. The app is so easy to use and the integration with our Shopify stores works great. We just upgraded our plan with them to get more products and features to scale our business. Customer service is 5 star!
Fenix Prep, we cannot thank you enough for the 5-star rating! We really appreciate you being a long-time customer and for sharing your feedback with us and the community.
I like TopDawg alot. Are they perfect? Probably not. Are they much better than other drop-shipping companies I've tried - YES! BY FAR. Of course they do have some issues here and there. Of course I wish their Suppliers would provide a more retail-ready catalog product decriptions along with UPC codes being transferred automatically into Google Fileds of Shopify. Yes, making the store retail-ready took some tedious manual labor. And of course I would love for their Suppliers to be more accurate in terms of inventory updates. With all that said - comparing to other companies I was working with - TopDawg Customer Service is SIX out of five stars. Their built-in shipping calcullator is great. Their invoicing/accounting system is very accurate. You can always call and the phone WILL be pciked up 10 times out of 10. Belive me, in my previous experience - this fact alone is a luxury in the dropshipping industry. You can shoot a quick email and it WILL be answered within a very reasonable time. The bottomline is - just like any and every business out there TopDawg might have a room for some improvement. And they are doing a good job improving. Overall I am very much pleased with their service.
Hi For Pet With Love, thank you for reaching out and providing us with this valuable feedback! We always strive to provide our customers with excellent customer service, and we really can’t thank you enough for your kind words. We will share this review with the entire team, so they know to keep up the hard work.
As a new merchant and experiencing scary challenges, I was so thankful to have gotten the best customer service from TopDawg. Paul in customer service went beyond in helping me tackle those challenges even as far as communicating through my Shopify support team. Paul assisted me every step of the way in receiving my phone calls and the response to my emails directly and efficiently. Paul treated my business like his own and guided me through those challenges. TopDawg has plenty of great products at great prices, their website is user friendly. THE BEST CUSTOMER SERVICE!! Thanks TopDawg!!
Bertina, we can't thank you enough for the 5-star review! We pride ourselves on excellent customer service and timely communication. Thank you for sharing your positive experience and for being a loyal customer!