TopDawg Wholesale Dropshipping , 25 reviews

Paul is great! They have helped me scale! Although, I am still small their customer service is unmatched!!!!

I have been an online entrepreneur for nearly two decades and one of the keys to my success with multiple businesses, has been providing second-to-none customer service. I take GREAT pride in that, and in turn I can be very scrutinizing when it comes to the customer service provided by businesses/companies I work with. I can not make a SINGLE complaint about Top Dawg's outstanding customer service!! Excellent! Friendly, helpful, even willing to stay on the phone with me as I edited my website to make certain my issue was completely solved before ending the call. Follow-up email came promptly, just to check in with me and make sure everything was working smoothly and as expected. I could not be happier with the customer service provided by this group!

As for their dropshipping/product service----again, FIVE STARS!! I mentioned above that I've been an online retail merchant for roughly two decades now, so drop-shipping is certainly not new to me. That said, I've trialed several different dropship-suppliers over the last 5-10 years for a couple different areas of business, and I can tell you with no uncertainty that Top Dawg's pricing tiers are UNBEATABLE. I have used various dropship companies for everything from women's fashion to pet supplies and I spent a heck of a lot more to get a heck of a lot LESS..... with manual inventory management and customer service that was completely non-existent. With Top Dawg, you are absolutely 100% getting MORE BANG FOR YOUR BUCK, coming from someone very experienced in the topic.

If you are considering adding drop-shipping to your website or business, and are looking for an incredible supply catalog in multiple areas of retail that is affordable AND offers customer service that cannot be matched, then you should look no further. Top Dawg has got you covered!! Thank you Jason, Tara and everyone else on the team!

I have only used this app for a couple of months and want to say it is fantastic. The products ship quickly and all the info is automatically sent over to Shopify. I sent an email asking for some help with pricing and received a very helpful call back within minutes.

Fantastic customer service! They are so helpful, also it really helps that they are located in the US especially when reaching out its great to be in the same timezone as them.

We started with Top Dawg pre-pandemic and are SO happy with their new platform - tons on new suppliers and products. The app is so easy to use and the integration with our Shopify stores works great. We just upgraded our plan with them to get more products and features to scale our business. Customer service is 5 star!

Using the app for a fairly well trafficked and known brand to add additional items and so far functions well. Need to work on some of the processes and returns, but support is quick and helpful to solve and take feedback.

I like TopDawg alot. Are they perfect? Probably not. Are they much better than other drop-shipping companies I've tried - YES! BY FAR. Of course they do have some issues here and there. Of course I wish their Suppliers would provide a more retail-ready catalog product decriptions along with UPC codes being transferred automatically into Google Fileds of Shopify. Yes, making the store retail-ready took some tedious manual labor. And of course I would love for their Suppliers to be more accurate in terms of inventory updates. With all that said - comparing to other companies I was working with - TopDawg Customer Service is SIX out of five stars. Their built-in shipping calcullator is great. Their invoicing/accounting system is very accurate. You can always call and the phone WILL be pciked up 10 times out of 10. Belive me, in my previous experience - this fact alone is a luxury in the dropshipping industry. You can shoot a quick email and it WILL be answered within a very reasonable time. The bottomline is - just like any and every business out there TopDawg might have a room for some improvement. And they are doing a good job improving. Overall I am very much pleased with their service.

As a new merchant and experiencing scary challenges, I was so thankful to have gotten the best customer service from TopDawg. Paul in customer service went beyond in helping me tackle those challenges even as far as communicating through my Shopify support team. Paul assisted me every step of the way in receiving my phone calls and the response to my emails directly and efficiently. Paul treated my business like his own and guided me through those challenges. TopDawg has plenty of great products at great prices, their website is user friendly. THE BEST CUSTOMER SERVICE!! Thanks TopDawg!!

Lots of quality products. available The app is easy to use and easily integrates with Shopify. Great customer Service. they can do a bit better with pricing.

TopDawg has great customer service which has been very helpful to me. My only complaint is that they could use some improvements on their website set up, for example the commands and tools to set up your products. They need a button that prices out all varieties of a product with the same retail price. Currently you have to manually edit each size and variety of an item if you ever want to edit the price. This can be very tedious and time consuming. Other than that, they are a great wholesaler!