TrackiPal PayPal Tracking Sync

TrackiPal PayPal Tracking Sync

Reviews (191)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to automatically sync tracking numbers from Shopify to PayPal, easing manual efforts and speeding up the resolution of PayPal holds. It supports multiple PayPal accounts and can update past orders with its "back in time" feature, making it ideal for businesses with extensive transaction histories. Merchants appreciate its reliable performance, seamless integration, and easy setup. The customer support is also noted for being responsive and effective in resolving issues.

March 21, 2023

Ich wurde von einer Zahlung überrascht was an sich erstmal nichts gutes ist. Aber das lag wohl daran, dass die Shopify API down war und es da zu einem Fehler gekommen ist.

Jedoch war der Support der App sofort zur Stelle und das Problem konnte gelöst werden. :)

Pfotenzauber
Germany
About 1 month using the app
TrackiPal Inc replied March 24, 2023

Hallo Pfotenzauber,

Vielen Dank für Ihr Feedback und es tut uns leid, dass Sie anfangs von einer unerwarteten Zahlung überrascht wurden. Wir bedauern, dass es aufgrund eines Shopify API-Ausfalls zu einem Fehler gekommen ist.

Es freut uns jedoch zu hören, dass unser Support-Team Ihnen sofort zur Seite stehen konnte und das Problem gelöst wurde. Wir sind stets bemüht, unseren Benutzern schnelle und effektive Hilfe anzubieten.

Sollten Sie in Zukunft weitere Fragen oder Anregungen haben, zögern Sie bitte nicht, uns zu kontaktieren. Vielen Dank, dass Sie unsere App verwenden und für Ihre Unterstützung!

Mit freundlichen Grüßen,
TrackiPal Support Team

Edited November 10, 2020

Thank you so much for the app as well as customer service that provided us with many helpful assistance. Highly recommend this app.

PAWSIONATE
Vietnam
About 1 month using the app
TrackiPal Inc replied November 17, 2020

Thank you very much for your feedback😉 We are always glad when our application is liked by our customers💐

November 6, 2020

This app is extremely underrated. Definitely a must for those doing a large number of transactions on PayPal. Additionally the customer service is inapplicable, response time is extremely quick.

FelineLex
United States
About 1 month using the app
TrackiPal Inc replied November 17, 2020

We're more than happy to help you save more time!

May 16, 2023

Really good Customer service, and good communication. Fast answer and helpfully. The Customer service also was really nice.

ZapZone
Germany
About 1 month using the app
TrackiPal Inc replied May 30, 2023

Thank you for your wonderful feedback! We are delighted to hear that you've had positive experiences with our customer service and found our communication effective. We pride ourselves on providing prompt and helpful assistance to our users. It's always our goal to make your experience as pleasant as possible. Should you need any further support, please feel free to reach out to us at any time!

Regards,
Trackipal Team

November 22, 2021

Great App and delighted we installed. It’s easy to use and It automatically syncs up to paypal and updates tracking information so PayPal doesn’t hold your money for weeks. Highly recommend for everyone.

Rmcfit
Ireland
About 1 month using the app
April 14, 2021

Support au top, grès réactif !
Merci pour votre aide, superbe apps, je recommande
Idéal pour eviter les problèmes avec paypal

SKINCO
France
About 1 month using the app
December 22, 2021

Excellent customer service. I made a mistake with the account, they solved it quickly. Recommended.

Bump Bear™
United States
29 days using the app
TrackiPal Inc replied March 7, 2022

Bump Bear, thank you so much for your kind review! Of course, we know sometimes things don't go as planned and that's exactly why our support team is available to help you and other customers out. Stay tuned for more great functionality coming to TrackiPal.

Thank you
El - Founder and CEO, TrackiPal

April 29, 2021

Did exactly what I need! I'm in the UK using Royal Mail Click & Drop and needed an integration to fill in the tracking details that Royal Mail sends to shopify. All I do is send the parcel and the rest is automatic. This massively helped PayPal not to put any funds on hold. Heads up to anyone using these services, I was new to PayPal and they still held most of the money coming in until I started using this and then within just 4 weeks they're not holding a penny anymore :) Only downside is it can take a day or two to fill all the details in depending on when orders are fulfilled etc. Many thanks to John B and the team here for helping out!

Little Thistle Shop
United Kingdom
28 days using the app
September 26, 2023

The app works great. There was one sync problem i could not solve myself. The support answered within 10 min. Seems there was a bigger problem but it was solved after 24h. everything fine so far! There is just one thing i wish it would be implemented: a tag on the order in Shopify which is set when the order was synched.

MONTENY
Germany
28 days using the app
November 17, 2020

Summary: YOU MUST HAVE THIS GREAT APP! I absolutely searched this app in the shopify app store to write a review on this app because they're not offering a review button in their app. PERFECT APP! easy to use, update all PayPal orders after 2 hours from tracking update in your store! that's marking you as a trust seller on PayPal eyes. really really recommended! save time, save you money, help you to win disputes, just 9.99$ for a month it's nothing if you compare it to your time saving!

PinkyOffer.com
Israel
27 days using the app
TrackiPal Inc replied November 17, 2020

Thank you so much!! Stay tuned for even more amazing features coming up soon.
Also thank you for the feedback, we will add a review button to the Dashboard page.