Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its automation of uploading tracking numbers to PayPal, saving them significant time. They praise its excellent customer support, easy setup, and flawless performance. It's particularly beneficial for preventing PayPal fund holds and account suspensions by providing real-time updates. Merchants appreciate the "back in time" feature for re-syncing up to 90 days and the ability to handle multiple PayPal accounts per store. It's ideal for dropshippers and businesses needing to keep tracking numbers updated without manual input.

April 6, 2023

I tried TrackiPal after another app, PalSync failed me. They were able to do a quick sync to get those back on track with Paypal. Support is RIGHT THERE on chat which is nice and it saved me a big headache of having to manually update those orders. App seems easy to use, Thank you!!

LightStoreUSA
United States
19 minutes using the app
TrackiPal replied April 6, 2023

Hello LightStoreUSA,

Woo-hoo! 🎉 We're over the moon to hear that TrackiPal swooped in to save the day after your PalSync experience! It's great to know that our quick sync feature and ever-present chat support could make your life easier and keep those headaches at bay. 😊

Our team is dedicated to making the app as user-friendly as possible, and your kind words have put a big, playful grin on our faces! Thank you for sharing your experience with the community, and remember, we're always here if you need us.

Happy tracking and syncing with TrackiPal! 🚀

Best regards,
The TrackiPal Team

January 9, 2023

I had an issue and chatted with them. Within minutes Nattea responded and we quickly chatted through my issue. Have been using this app since Feb 2022 and had great success with it freeing up funds from PayPal by automatically sharing the tracking information to PayPal. I highly recommend if PayPal is holding your funds until you enter tracking information for order shipments!

Tom's Key Company
United States
11 months using the app
TrackiPal replied March 10, 2023

Thank you for taking the time to share your positive experience with our app! We're thrilled to hear that you've had great success with it since February 2022, and that our feature of automatically sharing tracking information to PayPal has been helpful in freeing up your funds. We're also pleased to hear that our customer support team, specifically Nattea, was able to quickly and efficiently assist you with your issue. Thank you for your recommendation, and please don't hesitate to reach out if you need further assistance or have any feedback for us.

Regards,
TrackiPal Team

May 16, 2023

Very helpful. Could solve my problem in a short time, super customer service. The app works without any problems would recommend it to everyone.

Lavida24
Germany
6 months using the app
TrackiPal replied May 30, 2023

Thank you so much for your positive feedback and recommendation! We're delighted to hear that we were able to help solve your problem promptly, and that you're satisfied with our customer service. It's great to know that the app is working well for you. We strive to provide a seamless experience for all our users. If you ever need assistance in the future, don't hesitate to reach out!

Regards,
TrackiPal Team

May 23, 2023

Very helpful for uploading paypal tracking number automatically.
Already has very good customer support, if you need help.

Edowo
Austria
11 months using the app
TrackiPal replied May 30, 2023

Thank you for your positive feedback! We're delighted to hear that you find our automatic PayPal tracking number uploading feature helpful and that our customer support meets your expectations. We're always here to assist and ensure your experience with our service is successful. Don't hesitate to reach out if you need any further assistance

- TrackiPal Team

March 22, 2023

This app does exactly what it says it would do and makes it easy to use PayPal alongside Shopify. Great customer service also.

David Gandy Wellwear
United Kingdom
9 days using the app
TrackiPal replied March 24, 2023

Hello David Gandy Wellwear,

Thank you for your feedback! We're glad our app meets your needs, making PayPal and Shopify integration easy. We appreciate your kind words about our customer service as well.

Feel free to reach out if you have any questions or suggestions. Thanks for choosing our app!

Best regards,
TrackiPal Support Team

March 31, 2023

Great help! Problem solved in no-time. Got helped really fast. Very kind and helpfull customer service employee. Thanks!

DAVATAR
Netherlands
About 2 months using the app
TrackiPal replied March 31, 2023

Dear DAVATAR,

Thank you so much for taking the time to share your positive experience with our customer service team! We're thrilled to hear that your problem was solved quickly and that our employee was kind and helpful. Providing excellent customer service is a top priority for us, and we're glad to see that we succeeded in doing so.

We appreciate your kind words and hope to continue providing you with the best possible service in the future. If you have any further issues or questions, please don't hesitate to reach out to us again.

Best regards,
TrackiPal Team

March 22, 2023

I recently had the opportunity to try out this app and was pleasantly surprised by its simplicity and effectiveness. The app does exactly what it promises - imports tracking numbers from Shopify to PayPal, saving merchants valuable time and effort.
Janeen was so helpful

Gloimi
France
About 1 month using the app
TrackiPal replied March 24, 2023

Hello Gloimi,

Thank you for sharing your experience with us! We're delighted to hear that you found it simple, effective, and true to its promise. Our team has put a lot of effort into streamlining the process and core of importing tracking numbers from Shopify to PayPal to save our users valuable time and effort.

We're also pleased to know that Janeen was able to provide you with helpful assistance. Our customer support team is dedicated to ensuring a positive experience for all our users, and we'll be sure to pass on your kind words to Janeen.

We hope our app continues to meet your needs and expectations. If you have any further questions or suggestions, please don't hesitate to reach out to us. Thank you for choosing our app and for your support from France!

Best regards,
TrackiPal Support Team

March 24, 2023

Just downloaded the App - It was so easy to link that I needed to double check with customer support that I'd done it. And yes it is that easy to install and link the PayPal - customer service was excellent

24POSTERS
United Kingdom
31 minutes using the app
TrackiPal replied March 24, 2023

Hello 24POSTERS,

Thank you for taking the time to share your experience with our app! We're thrilled to hear that you found the installation and PayPal linking process to be simple and efficient. Our team has worked hard to provide a seamless user experience, and we're always happy to hear that it has made a positive impact.

We also appreciate your kind words about our customer support. We're committed to delivering excellent service, and it's wonderful to know that our team was able to assist you promptly and effectively.

Your feedback is invaluable to us, and we hope you continue to enjoy using our app. If you have any questions or suggestions, please don't hesitate to reach out to us. Thanks again for your support, and happy app-ing!

Best regards,
TrackiPal Support Team

Edited May 15, 2023

it is a very nice application, customer service is also very good, I recommend it.
paypal completely eliminates the problem of tracking, no need to worry anymore.

Theruza
United Kingdom
2 months using the app
TrackiPal replied May 30, 2023

Thank you for your lovely review and recommendation! 🌟 We're so glad our app and customer service meet your needs, and that tracking with PayPal is now worry-free! 🎉 We're always here if you need us.

March 10, 2023

Great App, I recommend this app for Syncing orders to Paypal, it will save you a lot of time.
support team are in there to help always, just ask !

OutdoorArt
Bulgaria
25 minutes using the app
TrackiPal replied March 10, 2023

Thank you for your positive feedback! We're glad to hear that our app has been helpful in syncing your orders to PayPal and saving you time. Our support team is always here to assist you, so don't hesitate to reach out if you have any questions or issues. We appreciate your recommendation and hope that our app continues to serve you well in the future.

Regards,
TrackiPal Team