Orders and shipping | Customer support
Trackr Order Tracking

Trackr Order Tracking

by Vertex LV

Let Your Customers Track Orders at lowest price-$0,02/tracking

4.1 of 5 stars(165 reviews)
From $9/month. 15-day free trial.
Add app

Order tracking on your store

Add and customise tracking page with a few clicks. Your customers will find their order status on a user-friendly tracking page instantly.

Customer email notifications

Save your time from lots of questions about package location. Your customers will be notified after each delivery status update.

Real-time tracking information

Information provided from 900+ carriers worldwide. Including best for dropshipping. Let your customers know where their packages are!

About Trackr Order Tracking

Stop the avalanche of nerve-wracking emails from customers asking where their order is! This order tracking app will make your life and the life of your customers a lot easier.

Features:

Real-time information from over 900 Couriers.

We collect data from hundreds of different carriers to provide your customers with the most recent and detailed information about their parcels tracking info.

Seamless integration with your existing website.

Trackr app is smoothly embedded into any of your Shopify stores. You can adjust colours or style of the order tracker page to match your store's template design.

Customers can find their order information themselves and get an email notification when the shipping status changes.

They will no longer send you numerous emails asking where their order is. Each customer can check their order status update any time at your store (using their shipment tracking number or order ID + email combination). Or - opt in for automated email updates whenever the status of the order changes.

Possibility to customise delivery notification emails.

You can do customisations according to your store design and other needs: insert company logo, adjust text and background colours, make delivery notification letter more personal - adding customer's name to it. Possibility to insert shop's website link and email if needed.

Tracking info translation service.

We will translate tracking checkpoints information into your selected language: English, French, Spanish or Italian. And provide tracking information for the shop's customers. This is needed when for example - your customer's don't understand Chinese language. If you want to see original tracking language, simply disable this service.

Tracker app keeps your customers informed and calm about the order. Order look up app saves you a lot of time and prevents order-generated anxiety.

Related to: order lookup; tracking app; order status; tracking number; parcels tracking.

Integrates with

  • ePacket China EMS,
  • China Post,
  • USPS,
  • Fedex,
  • Royal Mail,
  • Aliexpress Standard Shipping

Media gallery

Support

Pricing 15-day free trial

See all pricing options

Monthly

$9/month

  • 15 Days trial, 200 FREE trackings included

  • 400 tracking requests (just $0,02/tracking)

  • Email notifications

  • Tracking info translation

Annual

$4/month

billed at $48 once per year

  • 15 Days trial, 200 FREE trackings included

  • 2800 tracking requests (just $0,017 / tracking)

  • Email notifications

  • Tracking info translation

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    66% of ratings are 5 stars
    (109)
  • 4 of 5 stars
    4% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    5% of ratings are 3 stars
    (9)
  • 2 of 5 stars
    5% of ratings are 2 stars
    (8)
  • 1 of 5 stars
    20% of ratings are 1 stars
    (33)
View all 165 reviews

Most recent reviews

susanscorner

Rating
5 of 5 stars
Posted
March 23, 2021

helps to enrich my store with easy way of looking at tracking. We use this on a couple of stores, never disappointed with their support and speed.

ohmonbebe

Rating
2 of 5 stars
Posted
March 20, 2021

Bonjour, J'ai reçu mon colis en avance, ce qui en soit est une bonne nouvelle mais le hic c'est que sur votre application, mon colis est encore en cours de transit du coup, je n'ai pas reçu le mail de validation comme quoi mon colis est bien arrivé... je souhaiterais avoir une explication de votre part merci.

Developer reply

March 20, 2021

Hi, thank you for the feedback.

The problem is that Cainiao, which is an official tracking system for Aliexpress, also doesn't have an update about the delivered package.

In this occasion we collect tracking information from Cainiao because it works well with Aliexpress shipments and because of the fact that the last checkpoint has not yet been updated in Cainiao system, Trackr aslo doesn't show that update.

Anyway, we have a solution for you and I reached out about it via email. Looking forward to hear from you.
___

Salut, merci pour les commentaires.

Le problème est que Cainiao, qui est un système de suivi officiel pour Aliexpress, n'a pas non plus de mise à jour sur le colis livré.

À cette occasion, nous recueillons des informations de suivi auprès de Cainiao car cela fonctionne bien avec les envois Aliexpress et en raison du fait que le dernier point de contrôle n'a pas encore été mis à jour dans le système Cainiao, Trackr n'affiche pas non plus cette mise à jour.

Quoi qu'il en soit, nous avons une solution pour vous et je l'ai contactée par e-mail. J'ai hâte d'avoir de vos nouvelles.

littlefluffystore

Rating
5 of 5 stars
Posted
March 11, 2021

Easy to use, set up process is very simple and quick. The support team is very responsive, got some issues with shipment tracking, but the issue was resolved in less than 24 hours.
Also, it's very good for dropshipping, certain phrases can be hidden like Chinese towns. Definitely recommend this application.

View all reviews