Reviews (194)

Overall rating
4.3
Counts per rating level
  • 69% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for reducing customer support inquiries by up to 70%, enhancing customer satisfaction with an intuitive, on-site order tracking system. It features a customizable tracking page, automated shipping updates, and selective detail visibility. The app is praised for its easy installation, fast performance, and responsive, multilingual support. It's also noted for its affordability and effectiveness in reducing frequent customer inquiries, allowing merchants to focus on other business aspects.

December 18, 2024

Very good app. Easy to install. Worked right out of the bat. Had no problems with it at all.

WhatNaturalsLove.com
United States
2 months using the app
Shark Byte, Inc replied December 19, 2024

Hi, WhatNaturalsLove.com!

Thank you very much for sharing your experience! It’s a pleasure to hear you enjoyed our app and found it easy to use.

If any questions arise or assistance needed, don't hesitate to reach out to us — we're happy to help!

Best regards,
Trackr team

January 3, 2025

Great app with great value/money. Does what it promises to do

Diamond Painting Welt
Netherlands
About 1 month using the app
Shark Byte, Inc replied January 5, 2025

Hi Diamond Painting Welt team,

Thank you for your kind words! We're thrilled to hear you're enjoying the app and finding it valuable. 😊

Best regards,
Trackr team

Edited December 26, 2024

App completa e performante. Nella mia esperienza ho trovato qualche piccolo bug che è stato risolto dal customer care rapidamente.

Best Pet&House
Italy
2 months using the app
Shark Byte, Inc replied December 13, 2024

Ciao Best Pet&House!

Grazie mille per la recensione a 5 stelle! Apprezziamo molto il tuo feedback e siamo lieti di sapere che sei soddisfatto della nostra app e del nostro supporto.

Per qualsiasi altra domanda, non esiti a contattarci: saremo lieti di aiutarla!

Cordiali saluti,
Trackr team

November 29, 2024

Great app

De Diamond Painter
Netherlands
18 days using the app
Shark Byte, Inc replied December 1, 2024

Hi, De Diamond Painter,

Thank you very much for sharing your positive feedback, we really appreciate it!

Feel free to reach out to us any time, should you have any questions.

Best regards,
Trackr team

May 13, 2024

This is a great app for my store, my customers can easily write their order number to check their status which minimizes my customer support and is easily navigable.

Limitless Jewellery
Canada
Almost 4 years using the app
Shark Byte, Inc replied May 16, 2024

Hi Limitless Jewellery Team!

Thank you for giving us such a high rating, it really means a lot to us!

Feel free to reach out to us in case any questions occur. We are here 24/7 :)

Best regards,
Trackr team

February 14, 2024

The customer service is incredibly fast and efficient. The app works great on all my stores.

VivaBeast
France
3 days using the app
Shark Byte, Inc replied February 15, 2024

Hi VivaBeast team!

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.
If you have any further needs or questions about our order tracking service, please reach out!

Best regards,
Trackr team

February 2, 2024

Great team, they helped us kindly with a translation issue! :)

Nobelle
Netherlands
2 months using the app
Shark Byte, Inc replied February 3, 2024

Hello!

Thank you very much for your feedback :)

Our support team is always happy to help, we are here 24/7 for our customers :)

Warm regards,
Trackr team

May 6, 2024

Service client au top, merci encore à Ekaterina pour son aide, appli très simple d'utilisation !

newtrends
France
8 months using the app
Shark Byte, Inc replied May 7, 2024

Hi newtrends team!

Thank you so much for your kind words :)
We are happy to know that you are satisfied with our app and support service!

Please feel free to reach out whenever any questions occur.

Best regards,
Trackr team

April 26, 2024

like it

buyz
Kuwait
7 months using the app
Shark Byte, Inc replied April 27, 2024

Hi!

Thank you giving us such a high rating, it really means a lot to us!

Feel free to reach out to us in case any questions occur. We are here 24/7 :)

Best regards,
Trackr team

May 29, 2024

bien

Corner Varity
Belgium
3 months using the app
Shark Byte, Inc replied May 30, 2024

Hello Corner Varity!

Thanks a lot for such a high application rate!

It's truly appreciated and means a lot :)

Our team will do its best to maintain such quality to meet users needs!

Best regards,
Trackr team