Trackr: Order Tracking UpSell

Trackr has been a key part to offering our customers a seamless buying journey. Their communication is superb and I have already shared Trackr with other e-commerce businesses. Fantastic app!!!! Thanks Guys

Simple, effective, and reliable. Setup took only a few minutes, and everything started working smoothly. Works well with multiple carriers, which is important for our business.

I’ve used this app across all my stores it’s probably the best tracking app I’ve come across so far. The support team is also excellent: very responsive and always helpful whenever I need assistance.

Highly recommended for anyone looking for a reliable tracking app.

We’ve tried a few tracking apps, and this one stands out for its simplicity and performance. Setup was quick, and the customization options are just right not overwhelming but flexible enough for our needs. The support team is responsive and easy to work with.

This app has made a big difference in how we handle order tracking. Customers now have a clear, branded tracking page, which looks much more professional. It’s helped build trust and cut down on repetitive queries to our support team.

Initially Worked Well, But Ongoing Technical Issues Over Recent Months

We used Trackr for long time and initially it worked fine without any problems. However, over the last couple of months we experienced ongoing technical issues that were never fully resolved despite multiple support interactions.

The main problems we faced were incorrect map locations showing our packages shipping from Thailand and the USA instead of Athens, Greece, where we actually produce and ship from. We also had recurring issues with tracking statuses not updating properly, showing orders as pending even after they were delivered.

For our business, this was particularly damaging. We are a SLOW FASHION brand that produces locally in Athens, and our entire brand positioning is built on Greek craftsmanship and local manufacturing. When customers see tracking maps showing their orders coming from other countries, it completely undermines our credibility and makes it appear we are not honest about our production location.

We reported these issues multiple times over a three month period. Support was always polite and responsive, repeatedly assuring us that their dev team was working on permanent fixes and that the issues would not happen again. Unfortunately, the same problems kept recurring with nearly every shipment. Each time we had to manually contact support to correct individual tracking entries, which defeats the purpose of paying for an automated tracking solution.

Eventually, we also received a Shopify notification that the app needed updates to support new Markets functionality. When we reached out about this, we received no response.

We gave Trackr multiple chances and clearly communicated how critical these issues were for our brand reputation, but after months of broken promises, we had to switch to a different solution.

The support team deserves credit for being responsive and professional, but they were ultimately unable to resolve the technical problems. For brands where accurate location data is essential particularly for local production, ethical fashion, or SLOW FASHION businesses I cannot recommend this app based on our recent experience.

This is a great app for my store, my customers can easily write their order number to check their status which minimizes my customer support and is easily navigable.

Really good tracking app with great customer support. They customised the app so it functioned better with Shopify shipping notifications.

worked good for me. good value for the price. I'm just unsure right now if I will renew for another year or find another option. Thank you.

Fantastic customer service. The staff really went the extra mile to help me out with my issues. Even though the problem wasn't fully resolved (problem with shopify not Trackr) I felt as though they were trying their best to see if they could help.

Very happy overall.