Trackr: Order Tracking UpSell
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Reviews (40)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for reducing customer inquiries about order statuses, allowing them to focus on other business aspects. They value the customizable tracking page that matches their store's branding and features like hiding original shipping locations, beneficial for dropshippers. The app supports automated notifications and various tracking methods, enhancing customer experience and reducing service workload. Merchants also praise the responsive support team for efficient issue resolution and customization assistance.
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Initially Worked Well, But Ongoing Technical Issues Over Recent Months
We used Trackr for long time and initially it worked fine without any problems. However, over the last couple of months we experienced ongoing technical issues that were never fully resolved despite multiple support interactions.
The main problems we faced were incorrect map locations showing our packages shipping from Thailand and the USA instead of Athens, Greece, where we actually produce and ship from. We also had recurring issues with tracking statuses not updating properly, showing orders as pending even after they were delivered.
For our business, this was particularly damaging. We are a SLOW FASHION brand that produces locally in Athens, and our entire brand positioning is built on Greek craftsmanship and local manufacturing. When customers see tracking maps showing their orders coming from other countries, it completely undermines our credibility and makes it appear we are not honest about our production location.
We reported these issues multiple times over a three month period. Support was always polite and responsive, repeatedly assuring us that their dev team was working on permanent fixes and that the issues would not happen again. Unfortunately, the same problems kept recurring with nearly every shipment. Each time we had to manually contact support to correct individual tracking entries, which defeats the purpose of paying for an automated tracking solution.
Eventually, we also received a Shopify notification that the app needed updates to support new Markets functionality. When we reached out about this, we received no response.
We gave Trackr multiple chances and clearly communicated how critical these issues were for our brand reputation, but after months of broken promises, we had to switch to a different solution.
The support team deserves credit for being responsive and professional, but they were ultimately unable to resolve the technical problems. For brands where accurate location data is essential particularly for local production, ethical fashion, or SLOW FASHION businesses I cannot recommend this app based on our recent experience.
Dear ROUTE 67
Thank you for your honest and thoughtful review.
We want to start by saying how truly sorry we are for the problems you faced while using Trackr.
Reading your feedback, we clearly see that we did not live up to your expectations and to our own standards. We take full responsibility for that.
Our team tried to address your concerns as quickly as possible each time, as well as developers always tried to respond quickly and apply fixes as soon as you reported a problem.
We realize that ongoing technical issues should never have been part of your experience.
You were right to expect stability and accuracy from the app without the need for repeated interventions from our team.
We know that for a brand like yours accurate tracking is not just a feature, it is an essential part of your promise to customers.
Any inconsistency in showing the correct origin or delivery status directly affects your credibility, and we regret that our service failed to provide this essential function.
The whole team would like to assure you that we are actively working on improving these specific functions so that they perform reliably and consistently.
It would be greatly appreciated if you could give us a second chance to prove these improvements. Our team is committed to making Trackr a solution that supports your brand seamlessly, without additional effort on your side.
What concerns Markets, we've informed you that Trackr was updated on September 15th to provide Shopify Markets compatibility.
Thank you once again for your feedback and for the opportunity to learn from this experience.
We hope to regain your trust and continue supporting your business in the future.
Best Regards
Trackr Team
Worked good now 500 server error everytime we want to open the app or customers want to track. Fix ASAP this is a serious issue
Hello Velthentic team
Thank you for your feedback.
Please let me inform you that the issue was fixed. Could you please clarify whether the issue still persist on your side?
We're looking forward to your reply!
Best regards,
Trackr team
This is a great app for my store, my customers can easily write their order number to check their status which minimizes my customer support and is easily navigable.
Hi Limitless Jewellery Team!
Thank you for giving us such a high rating, it really means a lot to us!
Feel free to reach out to us in case any questions occur. We are here 24/7 :)
Best regards,
Trackr team
Really good tracking app with great customer support. They customised the app so it functioned better with Shopify shipping notifications.
worked good for me. good value for the price. I'm just unsure right now if I will renew for another year or find another option. Thank you.
Fantastic customer service. The staff really went the extra mile to help me out with my issues. Even though the problem wasn't fully resolved (problem with shopify not Trackr) I felt as though they were trying their best to see if they could help.
Very happy overall.
This is way too expensive if you have a plenty of customers, I don't recommend. There's a lot of free tracking apps. Wish this developer consider about the pricing again.
Hello Ordicle,
Thank you for your opinion and taking your time to leave a feedback.
We’d like to notice that free tracking offering apps at Shopify usually offer very limited number of trackings - 20 or 50 / per month. So it is not always convenient for more selling stores.
Trackr annual plan offers 0,017$ price / tracking. Also additional options inside Trackr app allows store owners not to register all of the trackings they have and use tracking service even cheaper. Other apps at Shopify offering quite similar pricing (e.g. 0,015$ - 0,019$ per order tracking) ask for a monthly payment - e.g. 99 $ or 119 $.
Trackr app prices are calculated to maintain quality tracking of more than 900 couriers, to cover constant app improvement and new feature implementation we are working on everyday.
Thank you for understanding.
We wish you great successes in your business!
Trackr team
This app is great, and the support team helped me customize the appearance on my store to look very on-brand. No need to select carriers like some other tracking apps, and the annual plan is a great value. The one thing this app doesn't do that I wish it did is provide an estimated delivery date, even if it was just based on the history of other packages Trackr has logged. My customers are always asking for an ETA, and this app doesn't currently provide that. Update Jan 17, 2022: The Trackr team has added an estimated arrival date section to the app, and I'm changing my review to 5 stars!
Thank you for your review, Sage & Sill! We appreciate the feedback about the new feature and it will be taken into consideration. Trackr team! :)
Great application!! Easy to use and customize. Dropshipping friendly app. You can always ask the support if there are tracking numbers that are not yet registered to the app. As with dropshipping stores, suppliers use different couriers. Kudos to the support team. Thank you for your immediate help always!
Hello!
Thank you very much for leaving the review, it's much appreciated!
It means a lot to us to know that our customers are happy with the app and get the support they need.
We'll do our best to provide quality service and be even better in the future!
Best wishes,
Trackr Team
The app does what it promises - order tracking info is easily available to customers.
We had some problems with the initial setup but Marius offered an outstanding support to make sure the app runs smoothly on all our shops.