Overall rating
Counts per rating level
  • 67% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive design, reliability, and seamless integration with Shopify. It's praised for reducing customer inquiries significantly and supporting various national postal services, making it ideal for dropshipping businesses. Merchants value its customization features, such as hiding carrier information and translating tracking details. The app's customer support is known for its quick and efficient responses. Automated emails for shipping status changes are also a time-saver. Some merchants even report increased sales due to the app's features, making it a cost-effective solution.

March 21, 2018

Not only is Trackr great (as are their other apps) but customer support is fast and super helpful, even for someone who can't figure out basics. I'm so glad I got this app for my store.

Kingsland Manor
United States
Over 3 years using the app
August 20, 2018

Great app. Great price. Top notch customer service. Highly recommended!

Wing Chun Illustrated
About 3 years using the app
October 27, 2020

J avais un souci avec le suivi de COLIS PRIVE et ils l'ont résolu en 24h. Super très content. Encore merci pour le service rapide.

About 3 years using the app
Edited August 8, 2019

This App is really good for finding the right carriers without doing anything, better than AfterShip, and a lot of other tracking apps I have tested, wich needs some help.

Trackr would be better if the tracking info was updated more often or faster, so the customers don't leave the tracking page before it finishes the status update. Sometimes the parcel is delivered in post office, but the info is not clear enough for customers.
The newest line should be Delivered or Delivered in Post Office and so on.. but it stands at the 3rd line for exemple.

The tracking details would be easier to read is there was not the First Letter Upcase At Each Word And City.

The translation to French can be much better, and easier to understand for most of the customers. Maybe Using Deepl or any other good translation API ?

Trackr is a really good App, with the possibility to add more info on the tracking page (helping customers for FAQ or Important notice).

It deserves a long life and a better place in the Tracking apps.
Good Job !

The Grand Warehouse
About 3 years using the app
Shark Byte, Inc replied August 9, 2019

Hello, The Grand Warehouse,

Thank you for your time providing valuable feedback about Trackr app. Customers insights are very important in our app's constant development process. And for sure we'll take into consideration your suggestions how to improve Trackr, user's experience and will work on needed enhancements.

We wish great success in your business!
Kind regards -
Trackr team

Edited September 29, 2019

Thank you all the problem solved well. Need to check on some things to make sure that everything is in place. Great support even on the weekend.

Almost 3 years using the app
December 1, 2019

This app is so much more simple to sue then other shipping apps, must say I love it, happy I made the change.

Bootsy Baby
Almost 3 years using the app
February 29, 2016

This app is awesome. I added an "order status" link in my header menu and it adds a very professional and customer friendly feature to my store. And the customer service from this app developer is top notch!

United States
Over 2 years using the app
July 16, 2019

My installation went smooth. The support staff had me up & running the same day I purchased the app.

United States
Over 2 years using the app
Edited July 15, 2019

worked good for me. good value for the price. I'm just unsure right now if I will renew for another year or find another option. Thank you.

Forever in My Heart Jewelry
United States
Over 2 years using the app
August 10, 2018

This is an amazing app! I shopped around at first but wish i had just saved my time and gone with Trackr in the first place. It is supper easy to use works perfectly. It has lots of other features that others would charge you extra for. The team have been great, they have helped me with some tricky custom coding. I couldn't be happier with how it looks and works thank you guys.

United Kingdom
About 2 years using the app