Reviews (190)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its customizable order tracking and automated notifications, noting it significantly enhances customer satisfaction and reduces support inquiries. They praise its easy installation, seamless Shopify integration, and responsive design that matches store branding. The app's ability to allow customers to self-track orders is particularly valued, as it effectively reduces the volume of customer emails. Additionally, the customer support is frequently highlighted as responsive and helpful.
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Great app. Our customers don't contact us as frequently because they can look up their order without help.
Muy buena atención al cliente y fundamental esta app en cualquier tienda. Los clientes ya no preguntan constantemente cuando llegará el pedido.
Je mets 5 Etoiles, car tout simplement, c'est une SUPERBE Application !
Très Professionnelle pour le Suivi du Colis du Client, les Notifications de mises à jour du Cheminement de la Commande sont d'ailleurs envoyées (si on le souhaite) automatiquement au Client dans sa Boite Mail.
Franchement je n'ai pas trouvé meilleure Application que celle-ci.
En plus elle est vraiment simple à utiliser !
Aussi, leur Equipe est vraiment réactive et polie ! Ils répondent absolument à toutes vos questions et dans les plus courts délais.
D'ailleurs, je ne comprends pas trop les Notes avec 1 Etoile seulement... ?
En tous les cas personnellement, JE RECOMMANDE VIVEMENT ET SANS HESITATION cette Application !
Sans compter aussi le très bon Rapport Qualité-Prix !!!
Vitiamo!
Merci beaucoup pour votre temps et pour vos aimables paroles! Nous vous souhaitons le meilleur dans votre entreprise!
Trackr team
COOL APASDFASDFASDFSADFSADFSDAFASDFSADFASDFASDFASDFASDFASDFASDFASDFASDFASDFSDFSDFSDFDFSDFSDFSDFSDFSDFSDF
Great app and customer service. Not only it provides options for custom css, their team also helped me with custom edits.
- 6 stars
Not only is Trackr great (as are their other apps) but customer support is fast and super helpful, even for someone who can't figure out basics. I'm so glad I got this app for my store.
Great app. Great price. Top notch customer service. Highly recommended!
J avais un souci avec le suivi de COLIS PRIVE et ils l'ont résolu en 24h. Super très content. Encore merci pour le service rapide.
This App is really good for finding the right carriers without doing anything, better than AfterShip, and a lot of other tracking apps I have tested, wich needs some help.
Trackr would be better if the tracking info was updated more often or faster, so the customers don't leave the tracking page before it finishes the status update. Sometimes the parcel is delivered in post office, but the info is not clear enough for customers.
The newest line should be Delivered or Delivered in Post Office and so on.. but it stands at the 3rd line for exemple.
The tracking details would be easier to read is there was not the First Letter Upcase At Each Word And City.
The translation to French can be much better, and easier to understand for most of the customers. Maybe Using Deepl or any other good translation API ?
Trackr is a really good App, with the possibility to add more info on the tracking page (helping customers for FAQ or Important notice).
It deserves a long life and a better place in the Tracking apps.
Good Job !
Hello, The Grand Warehouse,
Thank you for your time providing valuable feedback about Trackr app. Customers insights are very important in our app's constant development process. And for sure we'll take into consideration your suggestions how to improve Trackr, user's experience and will work on needed enhancements.
We wish great success in your business!
Kind regards -
Trackr team
Thank you all the problem solved well. Need to check on some things to make sure that everything is in place. Great support even on the weekend.