Reviews (195)

Overall rating
4.3
Counts per rating level
  • 69% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its easy installation and user-friendly interface, which streamlines order tracking and reduces customer inquiries. The responsive support team quickly resolves issues, enhancing merchant satisfaction. Its customization options and multilingual support allow for seamless integration into various store brands, improving website professionalism and customer trust. Merchants find it offers great value and effectively boosts customer satisfaction.

Edited March 1, 2019

The app is good looking and the support has helped me when i needed them. Good app, worth the price.

Fuss Company®
Brazil
About 1 year using the app
January 28, 2018

great support from the people at trackr

Survival Tactical
United States
About 1 year using the app
July 31, 2019

The app works perfectly, it has saved us a lot of work for our orders. But the best, the technical team. We had a problem on our subject and they fixed it immediately.

100% recommended!

Saki Deizan
Spain
About 1 year using the app
January 6, 2024

90% of orders do not get tracked. Every time I had to contact support which told me the supplier had to update something. Everytime almost! For Dropshipping is this not a really good approach. I could have flush the money in the toilet then at least I would have some kind of satisfaction with it.

PILAGA
Germany
About 1 year using the app
Shark Byte, Inc replied January 7, 2024

Hi PILAGA!

Please accept our sincere apologies for such a situation occurred. All the tracking numbers for your store has been updated already.
We've contacted you regarding ...

December 5, 2023

Recommended App

JABARNY
United States
About 1 year using the app
Shark Byte, Inc replied December 6, 2023

Hello JABARNY team!

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

Best regards,
Trackr team

August 13, 2018

Fantastic customer service. The staff really went the extra mile to help me out with my issues. Even though the problem wasn't fully resolved (problem with shopify not Trackr) I felt as though they were trying their best to see if they could help.

Very happy overall.

Huracan Fab
Australia
About 1 year using the app
March 25, 2018

Good pricing and support. Works good.

Easm
Poland
About 1 year using the app
November 28, 2020

This is way too expensive if you have a plenty of customers, I don't recommend. There's a lot of free tracking apps. Wish this developer consider about the pricing again.

Ordicle
United States
About 1 year using the app
Shark Byte, Inc replied November 29, 2020

Hello Ordicle,

Thank you for your opinion and taking your time to leave a feedback.
We’d like to notice that free tracking offering apps at Shopify usually offer very limited ...

May 7, 2019

Perfect application, save a lot of time. Customer service 100% effective when you have a problem :D

PARISI
France
12 months using the app
November 15, 2018

The app does what it promises - order tracking info is easily available to customers.
We had some problems with the initial setup but Marius offered an outstanding support to make sure the app runs smoothly on all our shops.

Scholl UK
United Kingdom
11 months using the app