Support was great! I had a newbie questions and they explained how it works very patiently! 5 stars for service and the app!
Stay away from this app.
It broke your default tracking method of Shopify, redirect your customers to their tracking page whenever the customers click to the tracking number in their order status page. Then customers have to fill in their email and order number, which sucks, they will collect users' data.
Moreover, even when customers filled in their orders' information, no tracking information found.
I repeat, stay away.
thank you for your feedback and sorry for misunderstanding regarding Trackr app services. Please let us explain that many Shopify merchants asked for the possibility to insert tracking url on order status page in order to guide their customers to the store’s website tracking page for customers convenience. That customers could easily check their order status on shops website's whenever they want and not be redirected to the pages of different carriers.
Trackr app, as many tracking apps, create possibilities for shop’s customers to track their orders either entering order ID&Email or Tracking number. Merchants have possibility in Trackr admin panel to use both these tracking options or leave just one - according to stores individual needs.
We would like to emphasise that Trackr app strictly follows GDPR requirements regarding customer data management. And we use only those customers data that are necessary to provide tracking services. Also when app is uninstalled - all shops customers data are deleted from the app after 48 hours following Shopify GDPR policy rules: https://help.shopify.com/en/api/guides/gdpr-resources
In tracking history we see many successfully tracked orders on your store. So it’s really painful to read about “no tracking information found” in your review.
Sorry once again for this experience.
there is a problem with the application.
it's not working right now i have a serious problem with my customers
Dear Splendid Queen,
Trackr app had temporary technical issue, but it's already solved. We've checked your tracking page - it's working. We are very sorry for this inconvenience, we did our best to fix it asap.
Please let us know if you have additional questions or are facing some problems: we'll be here to help - firstname.lastname@example.org
kind regards -
My Kurly Extension
Great app !! Easy to install and set up. The customer support is just incredible, they are really quick answer and even quicker to help you with any issue you might have.
That's a 5 stars from me !
This app is so much more simple to sue then other shipping apps, must say I love it, happy I made the change.
I've been using this app for a while now and it's amazing it's simple had no problems with it and looks very clean on my website. Customer support is also impressive as well!
Best Choice Style
Every functions runs well! I like the system. It will helps my customers get the tracks and make our store too be trustworthy day by day. Thanks
Best tracking plugin for your money hands down! I used to use other tracking apps that did the job, but was very limited in design and tracking volume.
cette application ma beaucoup aider et facile a utiliser merci au concepteur !
pas vraiment déçu ! bravo
Thank you all the problem solved well. Need to check on some things to make sure that everything is in place. Great support even on the weekend.