Reviews (189)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its customizable order tracking and automated notifications, noting it significantly enhances customer satisfaction and reduces support inquiries. They praise its easy installation, seamless Shopify integration, and responsive design that matches store branding. The app's ability to allow customers to self-track orders is particularly valued, as it effectively reduces the volume of customer emails. Additionally, the customer support is frequently highlighted as responsive and helpful.
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I love this app it is fantastic! Since I installed it on my stores I have reduced my customer emails by 70% it is easy to use, intuitive ergonomic and reliable. This app clearly helps to add euros to my sales...Thanks to Maxim from customer support for his precious help, great app! great support!
Hello there Bébé Paradis
Thank you for this positive review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are also happy that our customer service is helpful!
We'll keep on providing the best service and do our best to improve every day!.
Best regards,
Trackr Team
Even though my issue couldn't be solved, since the feature I was looking for is yet unable to achieve, I really appreciate the good customer care they provided to me. Fast responses and actually going after the issue I explained I had.
I have not measured the app's work in my live store yet, all this 5-stars is just particularly regarding the customer service.
The app does what it promises - order tracking info is easily available to customers.
We had some problems with the initial setup but Marius offered an outstanding support to make sure the app runs smoothly on all our shops.
Great App so far. Appreciate it. It's easy and can be translated. Amazing work!
This is a great app. It's easy to use and my customers love it, I highly recommend it to anyone, who's running an online store where customers would greatly benefit from and appreciate being able to track their items. I experienced some minor issues during the set up process of the Trackr app, where I had to place the Trackr link into my "track order" page. For some reason, the Trackr link wasn't working. However, I contacted the Trackr customer service. They got back to me very quickly. I was helped by Justas who was very helpful and resolved the issue no problem. Thank you!! :)
The application is really well done. I want to report that I had a need and the development team helped me in no time. good guys
This app works perfectly! Very happy with it... and I am even more impressed with the level of support they offer on the back end. Extremely helpful with the questions I had about setting it up correctly.
thank you
Magic application, exactly what I was looking for. It's functional, allows you to hide dropshipping information manually and most importantly stays beautiful and uniform to your site, whether on mobile or PC. The support is very responsive and fixes layout issues quickly on demand.
Malinway,
Thank you very much for your time to leave a feedback! This inspires our team a lot. If you have any questions in the future - please contact us at support@parceltrackr.com. We’ll be more than glad to provide all needed help.
Best wishes,
Trackr team
So far so good, highly recommended and works a charm. Can't say enough, just get it.
One question only: what's the second-last status (pick-up) meaning? Shouldn't it be something like "out for delivery"?
Such a fantastic app. The pricing is extremely fair, the interface is nice and easy to use and the customer service is top notch and friendly! I definitely recommend :)