Trackr Order Tracking, Returns , 180 reviews
The app keeps asking for a revieuw, even if i click on the option i dont have time to write a revieuw. The app delete al my translations..
Hi. Thank you for your feedback. I'll be looking forward for a reply to an email I sent you. I'm sure there is a way we can solve the unusual issues.
I used this app before and its was good, never faced any issue until now, Since a week customer tracking status do not change. It stays in "waiting". This causing lot of trouble to our customer service.
The worst is that is thaty even if we message Trackr , they even not replied, and hte problem is still not solved
Dear Easy Shape Maker,
The problem is related to cjpacket carrier - they are facing technical issue providing tracking information to third parties, including Trackr app. Though on their website info is shown. We hope Cjpacket will solve their technical issues and tracking codes will get back to normal. But for this period our developers are already working on implementing temporary special solution in Trackr app - that customers during this problematic period could find cjpacket tracking no. updates. We'll send you an email, hope in 1-2 hours, when developers will finish their work.
thank you for understanding and we truly apologise for inconvenience you are experiencing.
Misleading. It does not have a trial. I do not recommend this app at all. They want to charge me $47
Hello Knik Knack,
Trackr app has 15 days free trial in a monthly plan - as it is indicated in plans description on a listing page https://apps.shopify.com/trackr. After installing the app, please choose monthly plan of Trackr app in your shop's admin, you'll be redirected to Shopify's payment window - there will be indicated the date of the first monthly charge - it will be two weeks later than the app was installed. So the first 15 days - will be for free of charge for trial. If you like the app after the trial - you can stay in a monthly plan or upgrade to more cost effective yearly. Or - uninstall the app before 15th day and you won't be charged at all.
Hope this information helps. And if you have any questions - please contact us - email@example.com - we'll be glad to answer and help.
Have a great day!
The app is very great ! You could set up the design (colors, titles,...). It looks great on the shop, very professional.
The support of the app is really kind and reactive and answer quickly to any questions.
This is a great app. It's easy to use and my customers love it, I highly recommend it to anyone, who's running an online store where customers would greatly benefit from and appreciate being able to track their items. I experienced some minor issues during the set up process of the Trackr app, where I had to place the Trackr link into my "track order" page. For some reason, the Trackr link wasn't working. However, I contacted the Trackr customer service. They got back to me very quickly. I was helped by Justas who was very helpful and resolved the issue no problem. Thank you!! :)
Superbe application ! Visuel professionnel et soigné ! Service Client très rapide. J'ai eu réponse à mon mail en 10 minutes ! Efficace & Rapide ! Merci Beaucoup
This App is dope and very nice customer service! Helped me a lot! I think I will use it for my other stores as well
This app is great. Easy setup, features that we use besides tracking - email notifications, tracking info translation. We are on trial, everything works really well, thanks for solution guys!
Nice simple app, helps to increase quality and feel for my store. The prices are good. Recommending. The support team is awesome as well. Had issue fixed fast