Ok app but it is sincerely lacking in the support that you can get from them.
I have written them over 6 times and asked them to place a text in the center right above the tracking window.
They have placed the text there but it looks horrible since it isn't centered and doesn't have any margin or padding from the sides of the window.
I have asked them repeatedly to fix it but I have not heard anything back and the issue is still there.
This app is good when it works but as it doesn't do that for us I'm forced to give them 1/5
Hello Precovery Team!
I'm sorry that you have experienced difficulties with text editing on the Trackr page.
Let me inform you that the problem had been fixed about 12 days ago even before this review was left.
Please check if it works for you and let us know if it fits your needs or not via firstname.lastname@example.org.
Our Team are looking forward to your reply!
Thank you :)
Great application!! Easy to use and customize. Dropshipping friendly app. You can always ask the support if there are tracking numbers that are not yet registered to the app. As with dropshipping stores, suppliers use different couriers. Kudos to the support team. Thank you for your immediate help always!
Thank you very much for leaving the review, it's much appreciated!
It means a lot to us to know that our customers are happy with the app and get the support they need.
We'll do our best to provide quality service and be even better in the future!
Magic application, exactly what I was looking for. It's functional, allows you to hide dropshipping information manually and most importantly stays beautiful and uniform to your site, whether on mobile or PC. The support is very responsive and fixes layout issues quickly on demand.
Thank you very much for your time to leave a feedback! This inspires our team a lot. If you have any questions in the future - please contact us at email@example.com. We’ll be more than glad to provide all needed help.
Works well, Excellent and fast support from Donatas
www.Satin-Boutique.com [home of finest made to order Satin Bedding and more]
Excellente application ! Très intuitive et facile d'utilisation. Le support client est vraiment à l'écoute et très réactif. De plus, le suivi des commandes est bien détaillé et clair. Je recommande cette application, au top !
Merci pour votre aimable critique et votre coopération! Vos retours sont très précieux pour développer le service. Notre équipe souhaite tout le meilleur pour votre entreprise et nous sommes toujours prêts à vous aider, en cas de besoin!
i highly recommanded , this app hel me a lot for costomers request about his items AAAAAAAAAAAAA AAAAAAAAAAAAA
Thank you very much for your kind words! We wish all the best for your business and if you have any tracking-related issues, please contact us at firstname.lastname@example.org - our team will be more than happy to lend you a hand!
Sage & Sill
This app is great, and the support team helped me customize the appearance on my store to look very on-brand. No need to select carriers like some other tracking apps, and the annual plan is a great value. The one thing this app doesn't do that I wish it did is provide an estimated delivery date, even if it was just based on the history of other packages Trackr has logged. My customers are always asking for an ETA, and this app doesn't currently provide that. Update Jan 17, 2022: The Trackr team has added an estimated arrival date section to the app, and I'm changing my review to 5 stars!
Thank you for your review, Sage & Sill! We appreciate the feedback about the new feature and it will be taken into consideration. Trackr team! :)
I used the app to help my customers track their items. Thought it was a good feature to have however it was not really used. One thing I dislike is how complicated it is to cancel the subscription. There is no button or even a section on how to cancel even in the FAQ's. I think it a very big oversight on the developers behalf to not have the option to cancel subscription with ease. hence the two stars
Hello Pique Ambiance team,
As per our conversation, we are sorry you had trouble canceling the plan and we are happy that the plan was canceled without issues.
The plan canceling on Shopify stores by default is uninstalling the application.
Please do not hesitate to contact us if you have any further questions.
The app is excellent and its performance is amazing, but their Support and Developers Team is still better. They not just fixed an issue for us, they improved their app for us. Never found so efficient and dedicated professionals.
Thank you very much for your kind words, all our team is inspired! We wish you all the best in your business and if any tracking related issues or questions will come up - please contact us via email@example.com - we'll be more than glad to help.
have a great day -
Walk Around Kitty
This is a great app with easy-to-use features for my customers. The support from the app developers is on point. They were so diligent in communications and follow-up.