Reviews (189)

Overall rating
4.1
Counts per rating level
  • 68% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable order tracking and automated notifications, noting it significantly enhances customer satisfaction and reduces support inquiries. They praise its easy installation, seamless Shopify integration, and responsive design that matches store branding. The app's ability to allow customers to self-track orders is particularly valued, as it effectively reduces the volume of customer emails. Additionally, the customer support is frequently highlighted as responsive and helpful.

August 15, 2021

Application que je conseil vivement, simple et intuitive loin des chichis de certaines applications qui au final ne servent à rien. Support très réactif j ai eu des problèmes mineures qui ont été réglés à chaque fois en moins de 30 mins.

Infinidiscount - Produits à prix discount !
France
Over 1 year using the app
Edited August 30, 2019

This is seriously the greatest app I ever used.
My customers are so happy with the live tracking that they always buy me again. For dropshippers and other business it is a good tracking app.

Im from the netherlands and my customers always want to get their package fast, but with this app they don't even care haha.

Also a good customer service, they respond fast and nicely :)

Tassenlaan.nl
Netherlands
Over 1 year using the app
Shark Byte, Inc replied August 30, 2019

Hello Tassenlaan,

Thank you very much for your kind words!

We wish you all the best in your business!
Trackr team

December 18, 2020

très bon rapport qualité prix, j'ai eu un petit soucis d'affichage et un développeur est rapidement venue réparer le problème (gratuitement bien sur) en 2 jours je n'avais plus aucun problèmes et le service clients répond très rapidement.

BeryBeth
France
About 1 year using the app
January 23, 2021

Muy bien aplicación. La atención al cliente es magnífica. Nos han solucionado todas las incidencias con inmediatez. Muchas gracias!!!!

OEL Beauty
Spain
About 1 year using the app
September 9, 2019

The app is very easy to use once you understand it and works very reliably! I can recommend Trackr!

Swen Wissenbach
Germany
About 1 year using the app
September 6, 2021

The app is excellent and its performance is amazing, but their Support and Developers Team is still better. They not just fixed an issue for us, they improved their app for us. Never found so efficient and dedicated professionals.

VOGGIN
Spain
About 1 year using the app
Shark Byte, Inc replied September 7, 2021

Hello Voggin,

Thank you very much for your kind words, all our team is inspired! We wish you all the best in your business and if any tracking related issues or questions will come up - please contact us via support@parceltrackr.com - we'll be more than glad to help.

have a great day -
Trackr team

Edited March 1, 2019

The app is good looking and the support has helped me when i needed them. Good app, worth the price.

Fuss Company®
Brazil
About 1 year using the app
January 28, 2018

great support from the people at trackr

Survival Tactical
United States
About 1 year using the app
July 31, 2019

The app works perfectly, it has saved us a lot of work for our orders. But the best, the technical team. We had a problem on our subject and they fixed it immediately.

100% recommended!

Saki Deizan
Spain
About 1 year using the app
August 13, 2018

Fantastic customer service. The staff really went the extra mile to help me out with my issues. Even though the problem wasn't fully resolved (problem with shopify not Trackr) I felt as though they were trying their best to see if they could help.

Very happy overall.

Huracan Fab
Australia
About 1 year using the app