Transcy: AI Language Translate

Giselle Was great customer service #1 , and app the best, highly recommended for anyone to use this app . !

I really wish I could have read all these 1 star review before I made the purchase and I suggest you all do it pls, because all those 5 stars are probably fake from my experience:

1. The function itself did not work & they are making misleading claim and obvious violation of advertising law
- THEY’RE GOOD AT MAKING MISLEADING CLAIM BUT A JOKE IN PRODUCT DESIGH: I was using their growth plan and according to the scheme, I am eligible to use the advanced language feature & auto detect & translate features. However, to use advanced language I have to set up sub folders in Shopify Market and doing so would disable the auto detect & translate feature. It’s really ridiculous to develop two features that clash with each other but to advertise publicly is so low even for them.
- CANNOT TRANSLATE CHECKOUT PAGE: before making the payment, they promised they could achieve auto translate checkout steps. But the reality is if your customers check out with shopify pay, which most of the customers would, the page did not get translated
- SLOW DOWN YOUR PAGE SPEED: my page speed drop from 89 to 83 after installing this app

2. The product experience is trash:
- THIS IS NOT THE PLUG IN & GO APP YOU EXPECT: the setup is really confusing and cannot find a detailed step by step guide to explain how it works and how to set up.
- POOR USER EXPERIENCE: the interface is also trash and not self-explanatory. I had to keep jumping back and forth to get just 1 setup done.

3. The only thing their customer support did was passively responding, lying or trying to passing the buck
- EXTREMELY SLOW IN RESPOND: it took ages for the support to answer just a Yes or No question
- ATTEMPT TO CLOSE MY CASE WITH LIES: I reached out to support on how to set up because this dump app make it extremely confusing. Probably trying to close the case asap, the support guy Bo lied and did not reveal all the steps needed to me at at the first place. He only told the truth after I confirmed with him several times
- ALWAYS TRYING TO PASS THE BUCK: this app is a collection of bugs but every time I asked them to solve them, they were like ‘oh, shopify own the code, you should go ask shopify to deal with it’. Come on, I am paying you guys to do the auto translate, not shopify! If there is some technical problems between you and shopify, it should be you to reach shopify and get it fixed, not your customers!
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Regarding the misleading reply from Trancy:
1. Their support agent Bo, explained in details that setup sub folder on shopify would disable their geolocation app which is required by their auto language detect & translate features. But turn off sub folder would disable advanced language
2. if you cannot translate the checkout step, no matter the reason, you should not advertise and promise auto translate of checkout page
3. I already have more than 10 apps installed and my page speed score was 89 before installing this stupid app. But after installing this app, it was down to 83. This dump app alone slow me down by 6! And you told me it's normal?

The biggest problem with this app is these dishonest guys denied every issues, blame their bug to shopify and tried to build a business on lies

Easy to set up and maintain, the widget is fully customisable, and great customer service who are always helpful.