TS ‑ AI Language Translate

Hi Petifyfamily Store Admin,

We are truly sorry to hear that the Italian translations did not meet your expectations, especially from the perspective of a native Italian speaker.

We would like to kindly clarify that the automatic translation currently uses the Google Translate API by default. While this solution works well for many stores and languages, machine translation may sometimes generate wording that feels unnatural or inaccurate in certain languages, particularly for localized expressions and context-sensitive content such as Italian.

That said, translation quality is something we take very seriously, and our team has continuously improved the app to provide more advanced and flexible translation options for merchants who require higher-quality localization.

For better and more natural translations, the app also supports OpenAI GPT-powered translation, which usually delivers significantly more fluent, context-aware, and human-like results compared to standard machine translation. This option is especially helpful for European languages where tone, wording, and phrasing are very important for native readers.

In addition, the app includes a Glossary feature that allows you to customize preferred wording, brand terminology, and specific phrases. This helps ensure translations remain more consistent, professional, and aligned with your brand voice across the store.

We genuinely regret that your initial experience left a negative impression of the app. However, we truly believe the translation quality can be greatly improved with the proper configuration and translation method.

Best regards,
Transtore Support Team

Hi Tinta Canvas Store Admin,

This is Chloe from the Transtore Team. I hope you are doing well.

First and foremost, I would like to sincerely apologize for the confusion and frustration you experienced regarding our app’s pricing. We truly value your feedback and appreciate you taking the time to share your concerns with us.

I would like to kindly clarify that Transtore currently offers both Free and Premium plans. Eligibility for the Free plan is determined automatically based on factors such as store category, business scale, and store activity. After reviewing your account, our system has currently categorized your store under the “Growing” plan category, which means the Free plan is unfortunately not available for your store at this time.

This help us maintain the app’s performance, continuously improve features, and provide stable support and infrastructure for growing businesses.

To support merchants in exploring the app before committing to a standard subscription, we currently provide a special introductory offer of only $1 for the first month. This allows store owners to fully test and evaluate the app’s features, compatibility, and overall value with minimal initial cost.

We understand that the pricing details may not have been communicated clearly enough, and we sincerely apologize for any confusion caused. Your feedback is truly valuable to us, and we will continue improving the clarity of our pricing communication moving forward.

We hope this explanation helps clarify the situation. If anything remains unclear or if you’d like help checking your store’s eligibility, please feel free to let me know, we are happy to assist.

Best regards,
Chloe
Transtore Team

Hi Dutch Heritage Cosmetics,

We sincerely apologize for the frustration caused.

We’d like to clarify that our app does not permanently delete manual translations from your store, since manual translations are stored within Shopify’s translation system. It’s possible that the auto-translate feature replaced the displayed translations unexpectedly after the language settings were updated.

We also noticed that we haven’t received a support request from you yet. Our support team is always available to help investigate and fix issues like this as quickly as possible, and we would truly appreciate the chance to assist you directly.

Best regards,
Lio

Dear JBjerseys.com store admin,

We’re very sorry to hear that you had a negative experience with our app.

Upon review, we noticed that we have not yet received any support ticket or message regarding the issue you experienced, so we were unfortunately unable to check and address the concern for you in time.

Could you please try reinstalling the app so our team can continue investigating and assisting you further? We would truly appreciate the opportunity to support you and help resolve the issue on your store.

Best regards,
Transtore Support Team

Hi there,

We sincerely apologize for the inconvenience caused and understand your frustration.

After thoroughly investigating the issue, here's what happened:
1. Our technical team, as per your request, worked to exclude certain elements like brand names and product vendors from being translated.
2. However, there was a misunderstanding while reviewing the video you provided. The team mistakenly believed you wanted to keep the entire menu untranslated by AI automatically.
3. In attempting to implement this, they removed existing content, which should have been confirmed with you beforehand.

We acknowledge this mistake, and we deeply regret the impact it had on your website. Rest assured, this has been a valuable lesson for our entire team. While this was unintentional, we understand the severity of the issue and are committed to doing better in the future.

Once again, we apologize and appreciate your understanding.

Hi PrintingNest Studio admin,

I sincerely apologize for any inconvenience you may have experienced.

I’d like to clarify an important point that may have caused some confusion. Our pricing is clearly stated on the Shopify App Store, where we offer both a Free plan and a Premium plan, allowing merchants to choose the option that best fits their needs.

Our goal has always been to keep our pricing transparent and competitive within the market. With the Premium plan, you receive full access to translation, multi-currency, geolocation, and switcher management and customization — all included in a single plan. This approach is intended to provide better value and avoid splitting key features across multiple tiers, which is still common among many apps.

We also offer a 7-day free trial, allowing you to fully explore all Premium features before making any commitment. During this period, I would be more than happy to personally assist you step by step to ensure everything works exactly as expected for your store.

If you’re open to it, we would truly appreciate the opportunity to support you further and ensure Transtore is the right fit for your needs.

Best regards,
Chloe
Transtore Support Team

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet.

Sincerely,
Transtore Team

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet.

Sincerely,
Transtore Team