Reviews (78)
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I absolutely love this app! It helps me all day with real-time profit to help with live scaling and to have a full understanding of my business at all times! 10/10 recommend to all Shopify eccomerce owners.
If you aren't using Triple Whale for tracking then you should.
Take guesswork away it tracks exactly like you want it and am now able to scale with proper actionable insights unlike statistical modelling with Facebook ads.
I am able to see the errors in facebook ads in comparison to what is actually coming through on triple and since I have been able to put significant increase in spend in the right places 10/10
Great customer service and great software to use to track daily profits
Excellent app! Finally found something that gives me a complete birds eye view of sales and marketing metrics. The developers are extremely responsive as well and are constantly adding new features to improve usability and speed. Highly recommend!
Fantastic App! I'm insanely excited to have a single source of truth. Cannot wait to onboard for the triple pixel beta next week. Blessings to you all.
Not compatible with Shopify Product Bundle App. Having big issues. All my bundles disappeared.
disgusting service and incompetent pricing. STAY AWAY.
Crazy expensive for software that breaks every week. Tracking tool is good, everything else sucks
+ they bump the price frequently
worst app on Shopify!! can't even add my store or delete one of my previous stores....
Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it; can you please submit a ticket here? https://www.triplewhale.com/contact We'll be on the lookout for it.
Whether it’s sudden traffic spikes, conversion drops, or mysterious abandoned carts, the app surfaces these insights. You’ll feel like Captain Ahab chasing the white whale of optimization.
Great app to tackle a difficult problem. Not sure why Shopify doesn't build in a better tool in-house.
great app, 0 support
Where do I start....
TripleWhale has been a game changer for all my stores. The ability to be able to scale based on actual ROAs is incredible. It is much more that an ad attribution platform. I think its important to note that I am not a savvy marketer. But TripleWhale offers a multitude attribution. But My favorite is the total impact model.
One thing I am hoping for is more integrations, and more flexible shipping options. IT would also be nice to use product analytics as a la carte add on.
I definetly believe TripleWhale is the FUTURE.
Their Customer Service is top notch. You won't be disappointed!
Our Triple Whale experience has been expensive and terrible.
Now we finally had someone contact us, they did not reverse the $400 charge and they have been now charging $279 per month and we just wanted to go to the FREE level. They just keep taking money and taking money and not helping us at all. They owe us several months of refunds at this point, it's ridiculous. This is exactly what happens every time an app gets exposure and tries to grow, they start focusing only on new business and leave existing customers hanging while taking their money and ignoring them. Really sucks. We had no choice but to cancel the entire account because you can't self-serve your way into a free account. So even if we signed back up on the free service we'd have to reconnect everything.
Not sure why this says FREE. Vanessa overcharged us and we've been emailing for several weeks, totally being ignored. We were falsely told we'd get a rate change, that was a lie, now they've gone completely dark. But they keep sending spammy marketing emails. I do not at all recommend this app. If you do use them, know that Vanessa and Maggie are probably not telling you the truth.
Triplewhale is a must in 2023. Before having triplewhale we had no idea where we going with our business and our decisions were always no the right moves. They been helping us a lot in 100% accurate tracking and making good decisions especially at scale. Their dashboard is just amazing and provide a clear overview over major business KPIs + not to forget, their CS is just amazing and alwaays available to help. Such a great community over TW slack group and tons of value, anyhhting related to ecom, branding, marketing, name it ... ! Thanks again TW !!
The app is so clean and easy to use. Just input your basic stats like COGS and link it to your fb ad account and youre more or less ready to rock. It has a tone of awesome features like it shows you your ROAS. You can set an alarm tone for when you go bellow a specific ROAS which is really cool. All round its a great app to have both on your mobile and shopify
I use this app alot, really helps me keep track of my live Profit for the day and ROAS, really helpful and i have the app on my phone so i can keep track on the go, Must have in my opinion
I am new to ecommerce and am learning 'all the things' all at once. Triple Whale has helped me have a ton of data in ONE place to keep me focused. Easy to install. Easy to integrate and setup. Super bonus of having my Google Ads to compare to Facebook all on one screen. THANK YOU Triple Whale!