Triple Whale

Triple Whale

Install

Reviews (91)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
    72
  • 1% of ratings are 4 stars
    1
  • 2% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    1
  • 16% of ratings are 1 stars
    15
What merchants think

Feedback submitted

Merchants highly value this app for centralizing eCommerce analytics, enhancing advertising optimization, and improving budget allocation and profitability. Features like Moby LLM and Sonar are praised for boosting localized marketing and ad performance. Its intuitive dashboard, various attribution models, and seamless Shopify integration are noted, alongside reliable performance and accurate real-time data. Responsive customer support and the app's scalability for different business sizes are also highlighted.

October 17, 2023

We’ve been using TW for about a year and a half now. It’s overall a good tool, not great. Perhaps they’re still a small company, but they have a ton of visual bugs to iron out. The UX is also good, but not great. Their update to the retro icons style made things less user friendly. They say the integrate with Shopify, but they are far from actually integrating. You can’t filter the Pixel data based on any order or customer tags, which makes it super limiting. It would be amazing if you could filter the Pixel table data based on specific Shopify product data such as product type, etc. We’re overall still mostly happy customers, especially with the introduction of the organic channels in the Pixel table. They do have pretty responsive customer chat support, a must have for any Shopify app. We still think it needs a lot of UX love. Just wanted to give feedback on what would make it a 5-star experience for us.

edZOOcation
United States
Over 1 year using the app