Reviews (89)

Overall rating
4
Counts per rating level
  • 78% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for centralizing eCommerce analytics, enhancing advertising optimization, and improving budget allocation and profitability. Features like Moby LLM and Sonar are praised for boosting localized marketing and ad performance. Its intuitive dashboard, various attribution models, and seamless Shopify integration are noted, alongside reliable performance and accurate real-time data. Responsive customer support and the app's scalability for different business sizes are also highlighted.

February 5, 2026

Outstanding - as a business we've grown from a starter package to the advanced enterprise package. Without Triple Whale, we would not have been able to accelerate our growth. The tools are A+ and the integrations have consistently worked with minimal effort to maintain. Perfect combination of low barrier to entry for starters and very high ceiling for those wanting to tweak it to their needs. Integral part of our business, not just add-on software.

Crowned Skin
United States
Almost 2 years using the app
Triple Whale replied February 11, 2026

Thank you for the kind words! We’re thrilled Triple Whale is helping you scale with reliable integrations and tools that adapt to your needs. Appreciate you being with us! 🐳

January 21, 2026

Akil and the team at Triple Whale have been easy to deal with and the software is a real bonus to our buisiness. We use it daily to track our performance and it brings eveything together for us as a business! Thanks heaps.

Svens Island Australia
Australia
About 1 year using the app
Triple Whale replied January 26, 2026

Thanks for the kind words—we’re glad Triple Whale has been valuable for your business.

April 16, 2026

Tech support and sales team are

Blackbough Swim
Philippines
4 months using the app
January 20, 2026

Excellent analytics and responsive customer service

Franne Golde
United States
3 months using the app
Triple Whale replied January 26, 2026

Thanks so much—we’re glad to hear it!

February 2, 2026

Best app i've used to track profit/loss great for beginners!

Elyso
Australia
7 days using the app
Triple Whale replied February 4, 2026

Thank you for the review! We appreciate your feedback!

March 31, 2026

Very good app, I haven't used it before, I hope it really helps me.

Petsy
Bulgaria
13 days using the app
January 21, 2026

Triple Whale is the gold standard and leading platform for mulit channel analytics for ecom brands. They combine great technology and superb customer services. The tech is great and the team really shines.

Recommend!

Brixton
United States
Almost 2 years using the app
Triple Whale replied January 26, 2026

Thank you for your review! We’re glad Triple Whale has been impactful, and appreciate the recommendation.

Edited January 23, 2026

very helpful team and great app overall

TellMyTale
United States
8 months using the app
Triple Whale replied January 20, 2026

Thank you for your feedback. A member of our team will be in touch shortly to help resolve this issue.

September 22, 2025

An amazing experience... once you setup the minimal integrations required with Shopify and your Martech stack, we have been constantly wowed by the way the Moby LLM really makes use of the "localized" marketing knowledge and analytical structure that you would expect from a company like Triple Whale to offer. Here is where Moby stands out from ChatGPT -which we use extensively BTW: you really get that thoroughness that with ChatGPT you would need to sift through and work out the agentic structure to make it all work for you, whereas with Moby its all about loading the necessary data and letting it run its reports and dashboards to then begin the in-depth and insightful discussions. From your most abstract strategic definitions down to the grinded down tactical efforts, Moby seriously speeds up the time to market metric for your marketing ops -let alone the pep-up in quality enablement you will quickly be aware and fond of. Thank you Triple Whale team!

Wain.cr
Costa Rica
About 1 year using the app
Triple Whale replied September 23, 2025

Thank you so much for the thoughtful review! We are thrilled to hear Moby has been so helpful!

November 7, 2024

By far my most used Shopify Application.

The new Moby feature is great already despite being new. It's still got a few small bugs, but overall, it's probably the best feature I've seen for finding custom data I can't get on any other platform.

Custom reports are great for tracking key metrics are fantastic.

Sonar was a huge game changer for our international ads as well.

All around, this is an absolute key app for any business doing over $50k/month. If you're under that, I'd still get setup on the free plan to get started.

ZOX
United States
Over 3 years using the app