Reviews (619)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time profit tracking and automation that eliminates the need for manual spreadsheets. They praise its user-friendly interface, automatic updates, and comprehensive syncing capabilities, especially for monitoring ad spend and profits. Exceptional customer support is frequently highlighted, with quick, effective responses and personalized help for setup and troubleshooting.

April 19, 2024

The customer support is unparalleled compared to other services we had used before. Vani helped getting the app up and running the moment we start using it and the information provided was super helpful !

KUROCHI
Romania
About 1 hour using the app
TrueProfit Real-time Profit & LTV tracking replied April 20, 2024

Hello KUROCHI store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

Edited March 30, 2024

i love this app and costumer service is nice

Skaind
Spain
3 months using the app
TrueProfit Real-time Profit & LTV tracking replied March 20, 2024

Hello Skaind store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

January 3, 2024

This APP will save you a TON of time. Dont waste time on sheets. This App works totally automated.

Fantasie-Schmiede
Germany
5 days using the app
TrueProfit Real-time Profit & LTV tracking replied January 7, 2024

Hello Fantasie-Schmiede store admin,
Thanks for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Harper
True Profit

February 3, 2024

Easier to use than other tracking apps, great customer service.

Phoriva
United States
14 days using the app
TrueProfit Real-time Profit & LTV tracking replied February 6, 2024

Hello Phoriva store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

January 9, 2024

love the UI and super helpful customer service too!

Shop Virtuo
United States
3 months using the app
TrueProfit Real-time Profit & LTV tracking replied January 11, 2024

Hello Shop Virtuo store admin,

Thanks for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Harper
True Profit

April 26, 2024

perfect assistance!

Luxurise
Netherlands
6 months using the app
TrueProfit Real-time Profit & LTV tracking replied April 27, 2024

Hello Luxurise store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

March 21, 2024

$100 a month for quantity based cost of goods.

This is just a money grab. Use TripleWhale and thank me later...

VIXEN
United Kingdom
9 days using the app
TrueProfit Real-time Profit & LTV tracking replied March 26, 2024

Firstly, we want to inform you that while Quality Break for cost of goods is a part of our app, our Ultimate plan offers a range of additional features beyond Quality Break alone. We apologize for any confusion regarding the functionality of our app.

With the Ultimate plan, you will have access to an enhanced set of tools and functionalities that can significantly improve your overall experience and productivity. These include product Analytics, tracking the ROAS of each ad channel and of the total ROAS, shipping cost by weight, ultimate COGS by zones, product bundling analytics and Profit & Loss report.

Also, the Ultimate plan will give you the ability to track up to 2000 orders/month and you are not charged for the extra orders within this limit.

We are dedicated to ensuring that our customers have a seamless and satisfying experience with our app. The features offered in the Ultimate plan are worth the investment.

We would love to prepare a meeting to introduce you to all the features of the Ultimate plan so that you can fully understand the benefits of using this plan.
https://trueprofit.io/pricing/

We look forward to hearing back from you.

Best regards,
Harper
True Profit

March 29, 2024

Best App ever!

Magic Tan®
Switzerland
Over 2 years using the app
TrueProfit Real-time Profit & LTV tracking replied March 30, 2024

Hello Magic Tan® store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Grace
True Profit

January 31, 2024

Plusieurs mois que j'utilise cette app, elle est parfaite pour suivre les chiffres de son commerce en ligne. De plus, le support client est très réactif et disponible ! Je recommande à 100%

GARBELLE
France
7 months using the app
TrueProfit Real-time Profit & LTV tracking replied February 2, 2024

Hello GARBELLE store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

February 15, 2024

Disgusting support, terrible application and a complete example of scam. I wouldn't recommend it to anyone. If there were 0 stars, I would give zero.

CupidoRose
Türkiye
16 days using the app
TrueProfit Real-time Profit & LTV tracking replied February 21, 2024

Hi CupidoRose store admin

We appreciate your recent communication concerning your refund request and the experience you've encountered. We understand that your experience was rooted in a subscription refund request, and we'd like to clarify some aspects of the situation.

It's important to note that the negative experience you had was not due to any issues with our app, as you mentioned. Instead, it arose from the process of requesting a refund for a subscription.

Our team is dedicated to ensuring the fair treatment of all users and protecting the integrity of our services. We must uphold the policies and processes in place, which may sometimes involve financial discussions and clarifications to address specific cases. We value the hard work and dedication that goes into the development of our services, and we strive to maintain fairness and consistency for all our users.
Hope to receive a response from you.

Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics