Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive business performance insights. It automates profit and spending tracking, eliminating manual spreadsheets. The app is user-friendly with customizable metrics, ideal for those running paid ads. It offers real-time updates on sales, expenses, and profits. The customer support team is praised for their quick and personalized assistance, including setup guidance. Merchants find the app reasonably priced for the value it offers.

February 17, 2021

I used to love this app when it was free, but i am uninstalling after they made it 19.99 a month. :(

Rejuventco™
United States
3 months using the app
March 7, 2022

Very kind, s/o Harper Recommend this app for anytime for easy to set-up and the support team is fire

REALTAKAI
United States
2 days using the app
TrueProfit Real-time Profit & LTV tracking replied March 7, 2022

Hi REALTAKAI store admin,
This is Harper from TrueProfit Team.

First of all, I sincerely thank you for leaving a review.

You are the reason for us to grow more and bring a better customer experience.

Once again, thank you for trusting our app.

Besides, we are developing a blog about all the useful information that can assist you in doing your business on the app

Please refer to more details here: https://trueprofit.io/blog/

Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics

February 21, 2023

Great app and excellent support, their team is very responsive which is definitely a bonus. The tooling helps a ton with tracking P&L. Primarily because it pulls in all the ad spend accross all (most) ad channels and they have integrations with all major shipping platforms. Although it's overpriced IMO and there are still some limitations, nonetheless overall a good app and I'm happy with it. 4.5 stars.

Seido Knives
Canada
About 2 months using the app
TrueProfit Real-time Profit & LTV tracking replied February 21, 2023

Hi Seido Knives store admin,
Here is Harper from the TrueProfit team.

First of all, I sincerely thank you for leaving a review.

We appreciate your feedback and comment about your experience using our app and loving our support.

Besides that, to improve your experience, we will keep improving our services for valued TrueProft users like you. Thank you for the loving words you've shared and for being the best part of the TrueProfit app.

Also, I highly recommend you to check our blog for the latest news regarding not only TrueProfit but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@trueprofit.io

Best regards,
Harper
TrueProfit by OneCommerce

March 21, 2022

Impressive app. The only one I have found which lets you set shipping costs per variant (which is critical for ecom, given shipping costs likely change per country, per item) due to size differences etc... Really good overall

The Brooklyn Pet Store
New Zealand
1 day using the app
TrueProfit Real-time Profit & LTV tracking replied March 21, 2022

Hi The Brooklyn Pet Store store admin,
This is Harper from TrueProfit Team.

First of all, I sincerely thank you for leaving a review.

You are the reason for us to grow more and bring a better customer experience.

Once again, thank you for trusting our app.

Besides, we are developing a blog about all the useful information that can assist you in doing your business on the app

Please refer to more details here: https://trueprofit.io/blog/

Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics

March 13, 2023

This is the best analytics app I've found so far! Also, support is quick and helpful (thanks Harper). Keep up the good work!

Gitelle
Estonia
About 14 hours using the app
TrueProfit Real-time Profit & LTV tracking replied March 13, 2023

Hi Gitelle store admin,
Here is Harper from the TrueProfit team. Thank you so much for your greathearted review.

You are the reason for us to grow more and bring a better customer experience.

Besides that, to make your experience better, we will keep on improving our services for valued TrueProft users like you. Thank you for the loving words you've shared, and thank you for being the best part of TrueProfit app.

Also, I highly recommend you to check our blog for latest news regarding not only TrueProfit, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@trueprofit.io

Regards,
Harper
TrueProfit by OneCommerce

June 29, 2022

I used this app for a week, the support was okay, they helped me set it all up. The only issue was the pricing plans, it's expensive and they take a % from each order as well! I cancelled because I run a small business and the cost was not worth it, it's a shame they do not want to support smaller businesses.

Force of Life
United Kingdom
13 days using the app
TrueProfit Real-time Profit & LTV tracking replied June 29, 2022

Hello Force of Life store admin,

Here is Harper from True Profit team.
First of all I sincerely thank you for taking the time to leave a comment. Although we received a negative review from you, we still respect your opinion.

As you also have a very objective share, our support staff has been very enthusiastic to handle and answer your questions sincerely.

We have a paid plan that can be applied to small stores with less than 500 orders per month (usually for small business). Above all else, we always want you to be satisfied with the quality of the application and believe that the money you spend is completely worth it.

If given the opportunity, we still earnestly wish to once again accompany you and develop together.

I also have a follow up email from support staff sent to your personal email.

Hope to receive a response from you.
Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics

November 11, 2019

Overall good app BUT a bit overpriced as there are a dozen of apps that do the same for 4.99$
I found entering costs a bit of a pain but it's nice that it tracks the fb ad spending.

winkdeluxe
United States
11 days using the app
February 24, 2023

Awesome! They were incredibly fast to reply and solved my issue in no time shortly after installing the app.

I highly recomend it! :)

AvenGear
United States
20 minutes using the app
TrueProfit Real-time Profit & LTV tracking replied February 24, 2023

Hi AvenGear store admin,
Here's Windy from the TrueProfit team. Thank you so much for your greathearted review.

You are the reason for us to grow more and bring a better customer experience.

Besides that, to make your experience better, we will keep on improving our services for valued TrueProft users like you. Thank you for the loving words you've shared, and thank you for being the best part of TrueProfit app.

Also, I highly recommend you to check our blog for latest news regarding not only TrueProfit, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@trueprofit.io

Regards,
Windy
TrueProfit by OneCommerce

June 29, 2022

This app is not for new stores, the cost is high + they take a cut from each order... I am very disappointed.

plantedfeet
United Kingdom
2 minutes using the app
TrueProfit Real-time Profit & LTV tracking replied June 29, 2022

Hi plantedfeet store admin,
This is Windy from TrueProfit Team.

First of all, we sincerely thank you for spending your time to leave a comment. Although we received a negative review from you, we still appreciate your comment.
We are very sorry that we have provided a clear price list before you install the application. We fully understand that transparency is necessary for users.

And the thing that makes us regret the most is that you have only installed our app for 3 minutes. I believe with that little time, it is impossible to have an overview and evaluate the values that the app can bring to you.

We even have a pricing plan for a small business which is $19.95

If having more opportunities, we still would like to accompany your business.

Looking forward to your email response.

Best regards,
Windy
TrueProfit - Profit & Lost, LTV Analytics

April 23, 2024

Raw Spiritual
United Arab Emirates
11 months using the app