Trusted Shops reviews and more

Trusted Shops reviews and more

Pricing
Free to install. Additional charges may apply.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
3.7 (31)

Our products communicate trust while boosting traffic, conversions, and sales.

Building trust - in just 5 minutes! The Trusted Shops reviews and more app proves the trustworthiness of your online shop. With just a few clicks, you can display trust elements such as the Trustbadge® or other on-site widgets, offer buyer protection, and ask for feedback from your shop visitors after placing an order.

Building trust - in just 5 minutes! The Trusted Shops reviews and more app proves the trustworthiness of your online shop. With just a few clicks, you can display trust elements such as the Trustbadge® or other on-site widgets, offer buyer protection, and ask for feedback from your shop visitors after placing an order. more
  • Show Trustbadge, integrate buyer protection & collect shop reviews.
  • Present your collected reviews in an appealing and promotional way.
  • Collect and display product reviews.
  • Configuring multishops within the same plugin.
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

German, English, Dutch, Italian, Spanish, Polish, and French

Works with

Pricing

External charges may be billed by Trusted Shops SE separately from your Shopify invoice. Learn more

Free

Free to install

Depending on company size and services booked. Starting at 119 € per month.

All charges are billed in USD. See all pricing options

Reviews (31)

Overall rating
3.7
Counts per rating level
  • 68% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 19% of ratings are 1 stars
June 26, 2025

After working with Trusted Shops for nearly a decade, I feel compelled to share a deeply disappointing experience — especially for other small businesses considering their service.

First, their **app performance for Shopify and WooCommerce is far from adequate**. The integrations are clunky, slow, and often unreliable. In contrast to other review platforms that offer smooth plug-and-play solutions, Trusted Shops feels outdated and poorly supported for modern e-commerce platforms. It often creates friction in customer journeys rather than adding value.

However, the **biggest frustration lies in their cancellation policy**, which I would honestly describe as **abusive**. Despite giving notice and clearly stating that we no longer wish to continue, we are being forced to pay for a **full additional year of service**, amounting to nearly **1.000€**, for a tool we are no longer using or benefitting from. There was no flexibility, no reasonable discussion, and no understanding — just strict enforcement of a clause buried in a lengthy contract.

After 10 years of loyalty, we expected a fairer and more respectful offboarding experience. Instead, we’re left with the feeling of being penalised for leaving — which speaks volumes about how the company values long-term clients.

There are now many more agile, user-friendly and customer-centric alternatives on the market. My advice? **Read the small print very carefully**, and think twice before committing.

AZADA
Spain
About 1 month using the app
Trusted Shops SE replied July 10, 2025

Dear Kevin,

Thank you for your feedback and for being a Trusted Shops client since 2019. We regret that your offboarding experience did not meet your expectations.

To clarify: our cancellation deadlines are clearly outlined in the contract and reminder emails. In your case, the notice period was unfortunately missed. Despite your later claims, no valid proof of a timely cancellation was provided. As a result, the contract was extended according to the agreed terms.

We understand that this outcome can be frustrating, especially when business circumstances are difficult. At the same time, fairness means applying the same rules to all clients in a consistent and transparent way.

Regarding the product itself, we continue to improve our integrations for Shopify, WooCommerce and other platforms. Thousands of merchants rely on them daily and see strong results.

We are sorry to see you go and wish you all the best. If there are any open points you would like to clarify, our team is available to help.

Your Trusted Shops Team

July 18, 2025

Fijne appt. Werkt fijn met de bijgeleverde service. Soms wat complex in set-up.

Voomy
Netherlands
8 months using the app
Trusted Shops SE replied July 21, 2025

Bedankt voor je beoordeling en je feedback Mitchell. We zijn blij dat je tevreden bent over de app en onze service. Wat betreft de complexiteit bij het instellen werken we eraan om dit in de toekomst te verbeteren.

Je Trusted Shops Team

May 1, 2025

This is the worst app I’ve ever installed on Shopify. They don’t even provide an online cancellation button — I had to email them just to request canceling my subscription. Their reply? I’m locked in for 18 months and can only cancel after that. I ended up paying a fortune just to get out. This feels like a scam. Avoid at all costs! Do not use it.

Vitayes Official Store - Deutschland
Germany
2 months using the app
Trusted Shops SE replied May 8, 2025

Dear Customer,

Thank you for your feedback — we’re truly sorry to hear about your experience.

Please note that a simple email is all that’s needed to request a cancellation, and we’re always happy to assist. Our team is committed to helping you get the most out of your app until the end of your membership, and we’d love to support you in making the best use of its features.

We warmly invite you to reach out to our customer service team anytime — we’re here to help!

Kind regards,
Your Trusted Shops Team

July 18, 2025

Professionali, collaborativi e ovviamente servizio esterno alle aziende percui recensioni credibili. Sarebbe bello da parte dell'azienda mettere in risalto in qualche modo le aziende con le recensioni migliori proprio per dare senso e continuità al servizio. Comunque tutto sommato consigliabile e professionale.

Silca calze
Italy
5 months using the app
Trusted Shops SE replied July 21, 2025

Grazie mille per la tua recensione così attenta. Ci fa davvero piacere sapere che sei soddisfatto del nostro servizio e che possiamo contribuire a rafforzare la fiducia tra il tuo shop e i tuoi clienti.
La tua proposta di mettere in evidenza le aziende con le migliori recensioni è un’idea eccellente. La discuteremo sicuramente internamente e valuteremo come dare maggiore visibilità alle aziende più apprezzate.

Il tuo team di Trusted Shops

July 17, 2025

Wir sind sehr zufrieden mit der Trusted Shops App. Die Installation ist einfach und alle Funktionen können mit ein paar Klicks angepasst werden. Natürlich muss man sich die App mit den monatlichen Kosten leisten wollen aber Trusted Shops ist im deutschsprachigen Raum nun einmal sehr anerkannt und stellt ein hochwertiges Gütesiegel für die Kunden dar.

Auch der Kundensupport klappt via Email sehr gut.

Waterloverz
Austria
About 2 months using the app
Trusted Shops SE replied July 18, 2025

Danke dir für die netten Worte. Das bedeutet uns wirklich viel.

Es freut uns sehr, dass die Integration für dich reibungslos lief. Genau so soll es sein.

Wir arbeiten kontinuierlich daran, unseren Mehrwert auch außerhalb des deutschsprachigen Raums auszubauen, um dich und deinen Shop noch besser unterstützen.

Dein Trusted Shops Team

Support

App support provided by Trusted Shops SE.

Developer

Trusted Shops SE

Subbelrather Straße 15c, Cologne, 50823, DE

Launched

April 27, 2023

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