TrustShop: Product Reviews App

TrustShop: Product Reviews App

Reviews (301)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for building customer trust and boosting conversions with features like trust badges, social proof pop-ups, and customizable review displays. It's user-friendly, integrates seamlessly with Shopify, and supports multilingual options. The app is praised for its reliability and professional appearance. Customer support is described as responsive and effective, enhancing the user experience. It's considered a valuable tool for improving customer confidence and store performance.

March 15, 2026

いつも迅速に対応していただきありがとうございます。時差を感じさせないほどスピーディーなサポートで、安心して利用することができています。
現状では修正できない箇所もあるため、今後のアップデートで対応できるようになると嬉しいです。
開発チームの皆さま、引き続きよろしくお願いいたします!

Thank you for always responding so quickly. Your support is so prompt that I don’t even notice the time difference, which gives me peace of mind when using the service.
There are some areas that can’t be fixed at the moment, so I’d be happy if they could be addressed in future updates.
To the entire development team, I look forward to your continued support!

ONE PEACE ONLINE
Japan
Almost 2 years using the app
Trust1.io replied April 2, 2026

Hi there,

Thank you so much for your kind words! We’re really glad our support has been helpful and timely for you.

We truly appreciate your feedback on improvements — it means a lot, and we’ll keep working to make the app better in future updates.

Thanks again for your support!

Best regards,
TrustShop Team

April 28, 2026

The app is amazing and the support staff go well beyond typical support, highly recommended

OHC Longevity
Australia
3 months using the app
April 25, 2026

We are very satisfied with this app. They have really good features and their customer support is great, very fast solving any issue! Highly recommend to everyone !!!

Scandinavian Goods
Finland
About 1 month using the app
December 19, 2025

We are very happy and satisfied with this app!

They have really good features, but overall - their customer support is great, very fast and very detailed.

We will continue to use the app in the future!

Also, I'd like to point out one key detail - they are constantly updating and improving the app, which is a good sign for us, as regular users.

Paid plan is good value, just to add.

Cheers!

Contessa Moda
Serbia
Over 1 year using the app
Trust1.io replied April 2, 2026

Hi there,

Thank you so much for your kind feedback! We’re really glad you’re enjoying the app and our support.
We truly appreciate your trust and will keep improving to serve you better.

Cheers,
TrustShop Team

February 18, 2026

Sehr guter Kundenservice, wir hatten ein Problem mit der App, das nicht durch uns beeinflusst werden konnte. Der Support hat innerhalb von 24h das Problem für uns behoben. Die Reaktionszeit des Support war auch vollkommen zufriedenstellend in unserem Fall. Wir hoffen drauf, dass unser Anliegen in einem Patch dauerhaft behoben wird.

Nails & Beauty Factory
Germany
2 months using the app
Trust1.io replied April 22, 2026

Hallo,
vielen Dank für die 5-Sterne-Bewertung und das positive Feedback! Es freut uns sehr zu hören, dass wir Ihr Anliegen innerhalb von 24 Stunden lösen konnten und dass Sie mit unserer Reaktionszeit zufrieden waren.
Falls Sie weitere Fragen oder Anregungen haben, sind wir jederzeit über den In-App-Chat oder per E-Mail für Sie da.
Mit freundlichen Grüßen,
Ihr TrustShop-Team

February 27, 2026

Amazing customer service and professional service. Ana was very helpful and patient. She definitely got a 10/10.

Luxchri
United States
1 day using the app
Trust1.io replied April 22, 2026

Hi there,
Thank you so much for the 5-star review and the kind words!
Ana will be so happy to hear she earned a 10/10 — we'll definitely pass your feedback along to her. Patience and care for our merchants is exactly what we strive for.
If you ever need anything else, we're just a message away via in-app chat or email.
Best regards,
The TrustShop Team

January 18, 2026

Super App! Funktioniert Einwandfrei. Als ich kurz Hilfe beim Code gebraucht habe, war Anna vom Support sofort zur Stelle und konnte mir sehr weiterhelfen. Was ich am besten finde, ist die Benutzerfreundlichkeit der App. Man kann jedes Detail selbst anpassen und ändern. Finde ich Klasse. Ich kann diese App mit Freuden weiterempfehlen.

NutrixOne
Germany
3 months using the app
Trust1.io replied April 22, 2026

Hallo,
vielen Dank für die tolle 5-Sterne-Bewertung und die Weiterempfehlung!
Es freut uns sehr zu hören, dass Ihnen die Benutzerfreundlichkeit und die Anpassungsmöglichkeiten der App gefallen. Anna wird sich auch über Ihr Lob freuen — wir geben es gerne an sie weiter!
Falls Sie in Zukunft weitere Fragen haben oder Unterstützung benötigen, sind wir jederzeit über den In-App-Chat oder per E-Mail für Sie da.
Mit freundlichen Grüßen,
Ihr TrustShop-Team

February 24, 2026

春節中に問い合わせましたが、迅速に対応していただけたし、丁寧な内容でとてもよかったです!

ナチュラルベビー
Japan
10 months using the app
Trust1.io replied April 22, 2026

こんにちは。
この度は星5つの素晴らしいレビューをいただき、誠にありがとうございます!
春節期間中のお問い合わせにもかかわらず、迅速かつ丁寧な対応にご満足いただけたとのこと、サポートチーム一同大変嬉しく思っております。
今後ともご不明な点やご要望がございましたら、アプリ内チャットまたはメールにてお気軽にお問い合わせください。
引き続きTrustShopをよろしくお願いいたします。
TrustShopチーム

January 7, 2026

This is such a great program! I received excellent help and guidance from Anna and my shop is going to a whole new level. Thank you TrustShop for a great system with awesome assistance!

Hand in Mind
United States
About 2 months using the app
Trust1.io replied April 22, 2026

Hi there,
Thank you so much for the wonderful 5-star review! We're thrilled to hear that TrustShop is helping take your shop to the next level.
Anna will be delighted to hear your kind words — we'll make sure to pass them along to her!
If you ever need anything else, we're just a message away via in-app chat or email. Wishing you continued success with your shop!
Best regards,
The TrustShop Team

December 18, 2025

Amazing support from start to finish. The team was incredibly patient, responsive, and attentive to detail, and they continued working with me until I was completely happy with the final result. Communication was smooth, issues were addressed quickly, and I truly felt supported throughout the process. Highly recommend!

S U R T U R B A N
United States
6 days using the app
Trust1.io replied April 2, 2026

Hi there,

Thank you so much for your amazing feedback! We’re really glad to hear you felt supported throughout the process.

Your kind words mean a lot to our team — we’ll keep working hard to deliver the best experience possible.

Thanks again for your recommendation!

Best regards,
TrustShop Team