TrustShop: Product Reviews
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After being let down by another app that abruptly closed without any way of exporting years of reviews we thought we were going to have to start from scratch.
Fortunately the TrustShop team had our backs and did some tech witchcraft to pull the reviews from the old app without the need for their broken export link.
I really appreciate the effort that went into saving our reviews and 5 stars is definitely well deserved.
Thanks again
Excellent app with excellent support. As soon as you notice something is missing or doesn't look good - the team will make it as you wish
Ley was so helpful, knowledgeable and patient. She made sure I understood each step before moving on to the next one. She explained everything clearly. She displayed great customer service.
Extremely helpful, and answered my question with clear screenshots with instructions. Very happy!
Dear Kailey,
Thank you so much for your kind words and 5-star review! We're delighted to hear that our support team was able to help you and that the step-by-step screenshots and instructions made everything clear. Making things simple and easy to follow is exactly what we aim for, so it means a lot to know it hit the mark for you.
We're always here whenever you need a hand — please don't hesitate to reach out. Wishing you great success with your store!
Warm regards,
The TrustShop Team
great review app, also support is really great specially anna.
Dear valued merchant,
Thank you so much for your fantastic 5-star review! We're thrilled to hear you're enjoying the app, and it truly made our day to know that our support team — especially Anna — took such good care of you. We'll be sure to pass your kind words along to her!
We're always here whenever you need anything. Wishing you continued success with your store!
Warm regards,
The TrustShop Team
I had an issue which I couldn't figure out on my own and Anna was able to fix it within a few minutes. She also explained why the issue happened and what she did to resolve it. Great customer service, and I am very happy. Thank you :)
Dear Charmaine,
Thank you so much for your wonderful 5-star review! We're so glad Anna was able to quickly resolve the issue for you — and that she took the time to explain both why it happened and how she fixed it. We believe that helping our merchants understand the "why" is just as important as solving the problem itself, so it's lovely to hear that made a difference for you.
We'll be sure to share your kind words with Anna! Thank you again for your trust, and please don't hesitate to reach out anytime you need a hand. Wishing you great success with your store! :)
Warm regards,
The TrustShop Team
Exceptional help from Ley, got me sorted :)
Great functionality and the support is super, especially of you get to chat with Anna.
The app is easy to use, informative, support is fast and very helpful. They are basically top notch. No complaints.
Ley was great to work with and helped me resolve my issues quickly. Highly recommend using their application - customer service is excellent.
