Reviews (190)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost revenue, notably with reports of significant earnings increases shortly after implementation. It's praised for reducing cart abandonment and increasing sales conversions through personalized SMS messages. The app features AI-driven conversational SMS, real-time analytics, and complies with SMS regulations, making it both powerful and reliable. Merchants appreciate the quick setup, customizable platform, and the exceptional customer support noted for its responsiveness and helpfulness.
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this app is very effective at recovering abandon checkouts passively
Short and sweet, love it! Let's crush BFCM sales in 2023.
- Ana from TxtCart
Exceptional customer service, so understanding and helpful :)
Very glad to hear you're happy with the service and support!
- Sara from TxtCart
I did helped me boost my revenue by 20%. So far experience was good , looking forward to use it smartly. Customer support is cool
Appreciate the kind words and testimony of SMS helping boost by 20%. Amazing!
- Rebecca from TxtCart
Just signed up after seeing an advertisement. Had some questions and the live chat was very informative and helpful, quick too! Explained exactly how the program works and provided me a 14-day free trial, which I was stoked about! Excited to be with TXT. Abbysapothecaryco.com to the moon!
Appreciate the review and looking forward to further building our relationship with you and your customers. If you need anything, don’t hesitate to reach out!
- TxtCart Support
I wanted to know how to add my contacts to my subscriber list and the answer is not only vague, but it is very inaccurate.
The short answer is you cannot upload a CSV file at all. It must be done for you. Hope they can update the instructions.
The automated response is terrible which leaves the client going in circles to try to find out how to add the contacts by uploading a csv.
The chat human also insisted that I could upload a csv, but when I told her I don't see an option for it, she then told me that customer service must do it for you. Be more straight forward because clients are spending too much time on a wild goose chase. YOU CANNOT UPLOAD A CSV FILE. It must be done for the client by emailing support.
Hi there,
We really appreciate the honest feedback and are going to be updating our support docs to accurately reflect the current status of the product. Apologies as we have been recently building out a lot of new features so documentation has lagged behind a bit.
In short, yes, as of today, you need to reach out or email support at support@txtcartapp.com to allow our team to review your CSV and upload it to your account. However, we are building out a new, easier way to import/export subscribers directly within the new dashboard.
Hope this helps and look forward to driving more SMS revenue for your business.
- Kyle from TxtCart
Not for me. I was charged $34, never even made a sale. Im sure its great for websites that has more traffic, but if you are just starting out and building your clientele, there are way more beginner friendly apps out there.
Hi,
While we appreciate your review, as discussed in your customer support ticket we have refunded you the full amount. To clarify, you signed up for our starter plan which carries a $29/mo recurring charge + usage fees. The $5 carrier fee and recurring fee made up the total $34 charge. Please make sure you read what you sign up for completely before installing apps and give them enough time to generate results.
Best,
TxtCart Team
the best sms app by far, definitely my first choice when building a brand and cant forget about the customer service 10/10
We greatly appreciate the feedback!
- TxtCart Support
Glad i took the app. very simple not problematic and fast. I hope that will be able to continue to use it.
Hey thanks for the review we truly appreciate each and every one of them. If you have any further questions or needs, don't hesistate to reach out to our team!
- TxtCart Support
Have never sold an item yet txt cart took $46 AUD from my bank. Will be cancelling today
Hi Ricky,
Reached out to you via email. Took a look at your account and you're correct no sales were made, however you were subscribed to our Starter Plan which carries a recurring $29/mo charge and there are carrier usage fees associated with using texts.
In any event, we are understanding of small/closed shops and have offered you a full refund for the trouble. Hope you can come to an understanding.
- Kyle
Founder of TxtCart
I tried using this app. The canned messages are not working so well.
Would be great if we could customize them.
Love the idea!
Hi,
We hear your feedback and have noted it internally with our team. If there’s anything we can do to help improve your experience of results please don’t hesitate to reach out to us!
- TxtCart Support